Watch Collecting Reviews 399

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent support, making the buying and selling process seamless and reassuring. Many people highlight the exceptional service and user-friendly experience, noting the efficiency and ease of transactions. However, some customers also noted issues with the product authenticity and the company's customer service. A few people reported receiving watches that were not as described or did not meet their expectations regarding authenticity, and expressed dissatisfaction with the company's response and accountability in these situations.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting the excellent, friendly, and... See more

Product

Users describe ambiguous interactions with product. Many customers report positive experiences, praising the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being helpful,... See more

User experience

People report positive experiences with the user experience. Many customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Will from Watch Collecting was great through the whole process and rung me to let me know there was another example of a watch that I’d previously missed out on was on the platform.
I didn’t miss out this time! Thank you 👍

24 May 2024
Rated 5 out of 5 stars

A great way to sell pre-owned luxury watches

A straightforward way to realise fair market driven prices for pre-owned luxury watches. The managed service worked well - with professional photography and liaison with buyers direct to arrange collection from WC offices. Great support from Hugo @ WC. Thank-you

7 May 2024
Rated 5 out of 5 stars

Very professional service

Very professional service, website easy to navigate and bid, My only personal annoyance is payment/delivery, their commission must be made immediately by credit card/debit card! however payment then must be paid in full direct to the seller! If the seller doesn't have any credit card/paymet facilities, Paypal etc...your stuck unless paying by bank transfer? also a pain personally for me was that you have to personally book the courier and separate courier insurance! then once done send them the courier labels so it can be collected by the courier the next day. I gave up trying in the end thus drove there! Great if you live in London however I was over 4 hours away! So think they really need to include shipping/insurance within the commission they charge or as an additional fee to have a complete end to end transaction and customer journey.

They are a very professional company so even with the above negatives I still feel its a 5* from me.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

A great service

A very reliable, easy to use platform. I have now purchased 4 watches via the auctions, which have all gone well, without any hitches.

8 April 2024
Rated 5 out of 5 stars

The service was very slick and…

The service was very slick and professional. I missed the auction but was allowed to enquire as the reserve had not been met.
Alex dealt with everything and I picked the watch up from their HQ.
I would highly recommend watch collecting and now enjoy bidding on the various auctions.
It’s a watchaholic’s dream. Get onboard!

5 April 2024
Rated 5 out of 5 stars

Excellent all round

This is an excellent service and the quality of support ,in my case from Hugo, was first rate , showing a real commitment to achieving transactions in the interests of all parties going well beyond what might reasonably be expected of an online auction platform.

4 April 2024
Rated 2 out of 5 stars

Typically more expensive than market

Typically more expensive than market after bidding end and additional buyer’s premium which they charge for so called service, which is very poor since they just provide email address of seller. No payment platform, no shipping service, all to be arranged between seller and buyer

1 March 2024
Unprompted review
Watch Collecting logo

Reply from Watch Collecting

Thank you for your feedback. We strive to provide transparency on our buyers premium and have a breakdown listed in our terms and FAQs.

Once the auction ends you receive an automated email with the sellers contact details. You then receive a call and email with next steps outlining how to arrange shipping and insurance. An escrow service is provided as a payment option if the seller has agreed to accept payment by this method. This will be visible on the auction lot prior to bidding.

We will certainly take your concerns into consideration to improve our platform and we'll work on enhancing our services to better meet our customer needs in the future.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Professional

Very easy service, professional and always on hand. Phone calls always returned if not answered immediately and questions always answered with satisfaction.
I wouldn't hesitate to use this company again. To note I received what my watch was worth and I was paid out in around 48 hours.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Making life easy!

Watchcollecting were brilliant, and helped secure an excellent sale price for the two items I listed with them.

Special thanks to Fleur for making the process so easy, and thumbs up for the Managed Service - yes it costs a bit, but made my life much easier!

14 March 2024
Rated 5 out of 5 stars

Excellent support from Alex @…

Excellent support from Alex @ WatchCollecting who was pretty much on the ball all the way through the three transactions. Decent results by and large although one watch was let down by a silly little bidder that won the auction and then couldn’t pay so they ruined the auction for the genuine bidders, myself and Alex at WatchCollecting……perhaps that bidder should stick to ebay. l think WatchCollecting should note their details and ban bidders like that completely for the future as they waste everyones time and money.
Alex stepped up though and got the watch sold, although sadly with a reduction against the next best underbidders original bid.
All three watches sold and would certainly sell on here again.
So well done Alex, couldn’t fault him…..

14 March 2024
Rated 5 out of 5 stars

Superb service

Very satisfied with my experience selling through Watch Collecting. Oliver Roberts did an excellent job guiding me through the process and helpfully stepped in when needed. Highly recommended!

12 March 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look