Purchased a Breitling Navitimer from Adam, quick response to all questions and posted for next day delivery, item as described, highly recommended
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from watch buyers uk. Dave was brilliant at keeping us informed about the progress of our purchase. There was a few small issues completely out with their control that they rectified... See more
Company replied
My recent experience with Watch Buyers UK has been excellent on all fronts. I was kept updated by email throughout the whole process and was very impressed with their knowledge and their polite and h... See more
Company replied
I ordered an omega ploprof. The team at watch buyers were easy to deal with and transparent about the delivery lead time, they were also extremely accommodating in arranging shipping to me outside the... See more
Company replied
Company details
Information provided by various external sources
We buy and sell luxury watches at competitive prices backed by people who care about service.
Contact info
14 The Marlands Shopping Centre, SO14 7SJ, Southampton
- 02380639355
- enquiries@watchbuyers.co.uk
- watchbuyers.co.uk
5.0
Excellent
359 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100% recommend
Quick response to my questions via email, made me feel very comfortable and informed when spending a large amount of money with them. Very professional and attentive, made sure to ring me when the watch was dispatched as they knew I was hoping to have it by a birthday (which I did!). Very quick delivery, would defo recommend!
27 August 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Lovely watch
I got the watch I wanted, despite it being discontinued, at a significantly discounted price. Watch beautiful and perfect. But… watch buyers could do better on the customer comms. It would have been better if they had proactively told me how long my watch would take to arrive. When I rang their number to find out, they sounded very surprised to get a call, like they were answering a home phone, and generally a bit unprofessional so I worried where my deposit had gone! In the event, it was all fine.
23 August 2021
Reply from Watch Buyers UK
Dear Fiona,
We are really happy you received your discontinued, hard to find watch at a great price. Unfortunately, manufacturers and dealers don't give updates and we can struggle sometimes to give precise updates.
Kind regards
Can’t recommend enough
Can’t recommend enough. Watch arrived exactly as advertised. Will definitely be using this dealer again . Very happy
2 July 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Very helpful and easy to deal with
Very helpful and easy to deal with. Highly recommended Rob
9 June 2021
Reply from Watch Buyers UK
Good Morning, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Brilliant Service.
Amazing service. Got the watch at a really good price and came in excellent condition. The watch was delivered really fast as well. I was also given regular updates. I highly recommend.
22 May 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Reply from Watch Buyers UK
Good Morning, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Great to do business with!
Watchbuyers were so helpful in finding the watch I wanted, and at a good price. They sent me great pictures, communicated with me promptly and my dream watch arrived on time in a secure package.
If you are considering buying a watch, consider Watchbuyers.
28 March 2021
Reply from Watch Buyers UK
Good Morning, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
This is the second watch we purchased…
This is the second watch we purchased from watch buyers and both time the service and price have been great - I would recommend.
24 March 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Purchased from watchbuyers UK last week…
Purchased from watchbuyers UK last week and also 2 years ago. Perfect service both times. Cannot recommend them highly enough if you're looking for a good watch at a good price.
11 March 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
A+++++++ international excellence
A+++++++ international excellence ans fast shipping from UK to USA with no customs issues. Thank you! Highly recommend.
19 February 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Exceptional service
Would highly recommend. From buying to receiving kept up to date with fantastic customer service. Lovely watch that was exactly as described for a great price.
10 January 2021
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
I am very happy for the wonderful level…
I am very happy for the wonderful level of cleanliness, luxury and beauty of the watch .. Thank you for your honesty and speed of delivery and quick communication and consider me a permanent customer for you
2 November 2020
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Fast delivery and the watch is perfect
2 October 2020
Unprompted review
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
very good interaction and very kind…
very good interaction and very kind people ,top seller
28 September 2020
Unprompted review
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Absolutely shocking service
Absolutely shocking service. Bought a Cartier tank solo for my wife's birthday. The watch was losing time I returned it to watchbuyersuk they repaired the watch and had the ordasity to charge me £140 even though the watch broke within a year .. the watch has broken AGAIN. This time I've asked for my money back under the consumer rights act 2015 .. I will keep you updated . Do not buy from this company .
26 September 2020
Unprompted review
Reply from Watch Buyers UK
Steve, You purchased a watch in September 2019. The listing, including photos of the condition can be seen here, https://www.watchbuyers.co.uk/watches-for-sale-c12/cartier-c17/cartier-tank-solo-box-and-papers-from-september-2016-p15375
In March 2020, you contacted us about the watch losing time. We ran through some troubleshooting steps with you which seemed to alleviate the problems. However, in April 2020 you said the problems had returned so we offered to inspect the watch further to diagnose any issues. You sent the watch to us in June, and when it arrived, we were surprised to find the watch in a very poor condition, and certainly not how it left us, including signs of water ingress. We understand fully and expect that watches are to be worn daily but the state of the watch was not in line with one that left us just 6 months prior. Photos of the watch in the condition we received it in can be viewed here, https://drive.google.com/drive/folders/1bIV_k_g6zmvAKYGsdbg7gMnFIfJCH6md?usp=sharing
Water ingress should not be possible unless the back had been removed or the watch had been worn around water with the crown pulled out. As mis-use is not covered under our warranty, or any manufacturers warranty, we had to unfortunately pass on the charge. As discussed at the time, we were happy to do this at cost opposed to a full charge in the interest of goodwill. You replied “You can progress .but the watch has never been in water .my wife has always taken it off when she baths” However, the photos clearly show where water has been present and has stained the dial.
After delays in parts arriving due to Coronavirus, we sent the watch back to you fully repaired in August 2020. In September 2020, you emailed again to say that the watch had “gained 45 minutes in a week” and that you wanted a full refund. We offered to collect the watch free of charge via UPS to again inspect the watch and go from there as we have to diagnose a fault before anything else. However, you then called the store, to say that you did not want the watch returned and again said that you wanted a refund. A member of staff explained that we have to inspect the watch before we can do anything. You then called him a ‘squirmy c**t’ and that if he didn’t refund the watch then you would come to the shop and ‘wring his f**king neck’ before hanging up. Even after this, he still offered to collect the watch free of charge via email. You said that you would send the watch at your own cost and that you would then come to the store on Saturday, presumably to carry out on your threat. We’ve not seen you in store yet but even threats of violence towards members of staff will not be tolerated. Perhaps you were just trying to scare us to get your own way. However, the watch has arrived and has been undergoing our stringent time tests for 4 days now and the watch has kept perfect time.
We are always happy to help customers if they have a problem, whatever the situation. We appreciate that watches are designed to be worn daily, and that they are highly tuned mechanical instruments, and as such even with the best will in the world, even a brand new Rolex can develop a fault. However at the same time, it is because of this that they must be treated with respect.
Despite your threats, we're still happy to help, but we might be a little happier had you been respectful to the member of staff trying to help and not been so offensive, threatening, and seemingly leaving bad reviews to try and force our hand.
Rolex
Great watch at a fair price nice guys to deal with can’t really ask for much more .
22 September 2020
Unprompted review
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
Fantastic experience!
This was my first time buying a watch online, and I couldn’t be happier. It was a fantastic experience from start to finish, and I was kept fully up-to-date throughout. When spending a large amount of money on an item it’s important that you have confidence in the company you’re dealing with, and I couldn’t recommend Watch Buyers highly enough - in fact, I have just recommended them to a friend of mine that is also looking to buy his first Omega watch. The watch I bought was the Omega Seamaster Diver, and I was able to get it at a very competitive price. The watch was brand new and came with the full 5-Year Omega Warranty for added security. Thanks again for making my first experience of buying a watch online such a pleasant one, I’ll definitely be coming back to you guys for my next watch purchase!
16 September 2020
Unprompted review
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
AVOID
AVOID. Complete waste of time. Made and offer after seeing pictures . All pictures very clear. Got to the shop and the offer completely changed.
19 August 2020
Unprompted review
Reply from Watch Buyers UK
We’re sorry that you feel as though we wasted your time.
The photos that you sent us included an image of the warranty card with information redacted. We’re used to seeing photos like this where people have covered up information for the image to send out to dealers or list online themselves. This is exactly how it looked in the photos that you sent. We were very surprised when it arrived in store that someone had actually defaced and completely scribbled over all important information on the warranty card. This would raise alarm bells to ANY perspective dealer or potential purchaser. This would also result in the watch likely being refused any warranty service by Rolex. Despite what you said about the original seller and their anonymity, this is not common practice, and not something that we have seen in over 25 years of service. This would lead us to think that the watch is either stolen, smuggled in to the country to avoid VAT, or counterfeit. While you were waiting we said that if the watch was confirmed to be genuine and free of any issues, our offer would be lower because of the fact that it effectively has no papers. You declined and decided that you would try and take it elsewhere. You then decided to leave bad reviews all over social media and then ask what our offer would be. It feels somewhat that you have left these reviews to hold us hostage to an offer. We have a duty of care to customers and feel that they should be able to trust us to sell a genuine item free from any problems. We could not sell the watch that you have to a customer under those beliefs.
Reply from Watch Buyers UK
Good Afternoon, Thank you for your review and kind comments. We are delighted that you chose Watch Buyers to source your new timepiece! If we can be of any further assistance, now, or in the future, please do not hesitate to contact us via telephone, or email. Kindest Regards from everyone at Watch Buyers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.