AVOID!
AVOID!! AVOID!! THEY RIPPED ME OFF £150 AND LEFT THE MAJORITY OF THE RUBBISH. BE WARNED The 5* reviews on Google DO NOT belong to the new owners of this company. They belong to the previous owner Edward, who wrote a review himself of how "dodgy" these guys are after receiving so many complaints.You can find Edward's review on Britainfirm.com.
I booked this company in June 2022 to do a garden clearance. It was an emergency as my previous company let me down at the last minute and I had an open house on the Saturday the same week and desperately needed the garden rubbish cleared. I spoke to a guy and a price was agreed of £180. I was so grateful he could fit me in and at first, he was amicable and accommodating. I sent him pictures of all the rubbish. Within an hour, a man and woman turned up in a small Hertz van. When they opened the doors, the van was virtually full. I explained there would be nowhere near enough room to take all my rubbish and he said he would get in what he could. I said it ALL needed to go today as agreed. He loaded a washing machine, 2 broken kitchen cabinets, some pirces of flat wood and a few tins of paint. Nothing else would fit in his van. He rang his "boss" who instructed him to get more in the van. I was outside with them and told his boss nothing more would going to fit as the van was full when it arrived. I explained I expected an empty van as I'd sent photos of how much rubbish there was to take. He said if I didn't pay £150 before his guy left, everything on the van would be unloaded and put back in my garden!!! I told him he had not even taken a quarter of the rubbish and It was nowhere near £150 worth!! It would appear he likes to threaten women. I paid the £150. The guy who loaded the van then dropped a 7.5 litre tin of paint onto the hardstand and pavement ..... and left it there. Made no effort whatsoever to clean it up.
I called twice the following day, left a voicemail and sent 2 messages on WhatsApp. There was no response, apology, explanation or communication to any of my messages. I knew I'd been ripped off, as they had £150 of my money and £180 was ALL the money I had to clear the garden.
Their website states "you only pay for what we take ". In my case, they took next to nothing, but most of my money. I was left with a garden full of rubbish in and £150 down. Threatening a woman to pay up for a job that wasn't even a quarter complete, or they unload everything, obviously inflates their tiny little egos and makes them feel masculine AVOID THEM AND DON'T BE FOOLED BY THE REVIEWS ON THE WEBSITE.
