As a new business we didn't forsee the amount of packakging and rubbish we would have. So we contacted Jake at Waste Managed and we quickly got an account set up so our garden wont look like Steptoe's... See more
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Review summary
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I contacted some companies for waste management as I will soon be opening my own tattoo studio. Despite working in the industry for some time I haven't managed a shop before. Waste Managed contacted m... See more
Company replied
I have recently gone through the process of changing our waste management provider, and Sam at Waste Managed has been fantastic throughout. From the outset, he was patient, knowledgeable, and... See more
Company replied
Really helpful and gave good suggestions. I spoke to Sam Robertshaw who was super proactive and kept my reguarly updated on the delivery of the bin. He also suggested which would be the right bin for... See more
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Company details
Written by the company
Welcome to WasteManaged, we are commited to helping customers take control of their waste management needs. Established in 2020, WasteManaged is an innovative business designed to help customers take control of their business costs by offering simple, fair and fixed fees for waste collection. Our service is designed to save businesses time and money and to provide them with a reliable and professional waste management service. We provide a full range of waste collection services, including waste removal, recycling, and waste management. We understand that businesses can be overwhelmed with the costs associated with managing their waste, and our team of experienced professionals are here to help. We can help you design a custom waste management plan that meets your needs and budget. Our team of experts are dedicated to providing you with honest and reliable advice. No if’s, no buts, no hidden charges or small print. We calculate the cost for all your current waste needs over the year and then spread this over 12 equal payments every month – easy! Think of it like a gym membership, but without the hard work and lycra. Simple, fair, fixed pricing. That’s better. No more up and down, because running your business is challenging enough. Get WasteManaged. Problem. Solved.
Contact info
41-51 Grey Street , NE1 6EE, Newcastle, United Kingdom
- 03333445477
- complaints@wastemanaged.co.uk
- wastemanaged.co.uk
3.9
Great
12K reviews
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I applied for a waste collection…
I applied for a waste collection service over 4 weeks ago. Despite being charged a setup fee and monthly fees from the beginning, I received absolutely no service during that time. The bins only arrived after 4 weeks of constant phone calls and chasing them for updates.
To make matters worse, I was promised that, due to the long delay, they would clear the rubbish that had built up while I was waiting for the bins. Once the bins finally arrived, I was told they would send me a collection schedule and arrange a pickup.
Throughout the entire process, I was repeatedly told that someone would call me back, but nobody ever did. I had to phone them almost every day for 4 to 5 weeks just to get answers.
Last week, I was told that my collection would take place on Monday, so I put the bins out as instructed. The bins are now full, but the collection never happened. When I called again to find out what was going on, they simply ended the call after I explained the situation.
I’ve paid fees for weeks without receiving the service I was promised. The communication has been poor, the delays have been unacceptable, and customer service has been extremely disappointing.
This is the first negative review I have ever left for a company, but my experience has been so frustrating that I feel others should be warned.
Avoid this company if you value reliable service and customer support.
16 June 2026
Unprompted review
Reply from Waste Managed
Dear Uzair,
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
As far as I know we didn’t have any…
As far as I know we didn’t have any bins delivered as no one informed us that they were there!!
There are 2 green bins outside next doors premises but we were only meant to get one and we asked for it to be lockable which neither of them are
9 June 2026
Reply from Waste Managed
Dear Tanya,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Explain every options
That gentle man on the phone was very polite and professional and make me clear understand
16 June 2026
Reply from Waste Managed
Dear Mohammed,
Thank you for taking the time to share your experience with our team. We are delighted to hear that you found our representative to be polite, professional, and able to clarify any queries you had. At WasteManaged, we strive to provide excellent customer service alongside our top-quality products.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Lydia,
Thank you for your positive feedback for WasteManaged. We appreciate your support and are delighted to hear that you found our services satisfactory. If you have any further feedback or suggestions, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
My bank account has been charged
My bank account has been charged, and bin have not been delivered at all.. which is disappointing to say the least.. no email, or updates either. So, I would avoid this company.
8 June 2026
Reply from Waste Managed
Dear Sana,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
First they say pay 36£ we will pay on…
First they say pay 36£ we will pay on time after they say setup direct debit we are set it now they take 86£ from my account and still i am waiting for large bin 🗑️ bullshit service 👎🏻
8 June 2026
Reply from Waste Managed
Dear Balvir,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Reply from Waste Managed
Dear Lee,
Thank you for taking the time to share your positive experience with WasteManaged. We are thrilled to hear that you found our services to be great, quick, and easy.
Our team works diligently to provide efficient and high-quality waste management solutions, and it is always rewarding to receive feedback that reflects our efforts.
We appreciate your support and look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Mrs Muir,
Thank you very much for taking the time to share your experience with WasteManaged. We are delighted to hear that you found our staff to be both friendly and efficient. Our team takes great pride in their knowledge and expertise, and it is always wonderful to receive such positive feedback.
We greatly appreciate your kind words and your support of our services. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us.
Thank you again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Essak,
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found our team really helpful.
We strive to provide solutions that make a positive impact, and it is rewarding to know that we have been able to assist you in managing waste effectively.
If you have any questions or need further assistance, please do not hesitate to reach out to us.
Thank you again for your kind words.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Muhammad,
We are delighted to hear that you are pleased with our WasteManaged service. Thank you for taking the time to share your positive feedback with us. If you have any further comments or suggestions, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
No bins been delivered
No bins been delivered, received invoice for Zero service. Chased Call centre on Friday since 11am about bins and collection. Only reverted at 5pm after 5 chase with an answer it’s Friday all management have left and we can’t do anything to help. Absolute joke
8 June 2026
Reply from Waste Managed
Dear Shudhanshu,
Thank you for your review. We take these reviews seriously and want to get this resolved for you and your business. We will be in contact with you to discuss.
Kind regards, Team@WasteManaged
Reply from Waste Managed
Dear Sam,
Thank you for taking the time to share your feedback on WasteManaged. We are thrilled to hear that you found it easy, fast, and clear to use. Your satisfaction is our top priority and we are glad that we were able to meet your expectations.
If you have any further questions or need assistance, please do not hesitate to contact us. We look forward to serving you again in the future.
Warm regards, Team@WasteManaged
Very swift telephone call within…
Very swift telephone call within minutes of filling online questionaire.
Spoke fluent english, answered any questions we had, quickly set up payment and explained what would happen next.
15 June 2026
Reply from Waste Managed
Dear Trevor,
Thank you for taking the time to share your experience with WasteManaged. We are thrilled to hear that you found our telephone service efficient and helpful. Our team works hard to provide fluent and informative assistance to all our customers, so we are pleased to know that this was reflected in your interaction.
Should you have any further questions or require assistance, please do not hesitate to contact us. We appreciate your feedback and look forward to serving you in the future.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Thank you for taking the time to share your feedback on WasteManaged. We are delighted to hear that you found our service to be great, quick, and easy. Providing a seamless experience for our customers is one of our top priorities.
If you have any further questions or require assistance in the future, please do not hesitate to contact us. We truly appreciate your business and look forward to serving you again soon.
Warm regards, Team@WasteManaged
Very bad the take extra money don’t…
Very bad the take extra money don’t trust them
13 June 2026
Unprompted review
Reply from Waste Managed
Dear Ihab,
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
Complete and utter rubbish..literally!
Complete and utter rubbish..literally!! Constant missed collections, customer service is Abhorrent, they pick and choose when and how much they want to invoice you for and nobody can seem to explain what the amounts are for and why!! STAY CLEAR
I guarantee everyone of these 5 start reviews have been requested by waste managed themselves, they asked me to when I first signed up!!
13 June 2026
Unprompted review
Reply from Waste Managed
Dear Rebecca,
Thank you for taking the time to leave your review. We have requested further information from you in order for us to locate your account. If you could please respond at your earliest convenience so we can assist you further. We look forward to hearing from you.
Best Regards, Team @ WasteManaged
"Joe" Provided a fantastic service and…
"Joe" Provided a fantastic service and knowledgeable information on pricing and waste options. Great guy to deal with.
12 June 2026
Reply from Waste Managed
Dear Matthew,
Thank you for sharing your experience with WasteManaged. We are delighted to hear that Joe provided you with fantastic service and valuable information on waste options and pricing. Our team takes pride in delivering knowledgeable and efficient service to all our customers. We appreciate your kind words and look forward to serving you again in the future.
Warm regards, Team@WasteManaged
How detailed and helpful Sam Robertshaw…
How detailed and helpful Sam Robertshaw was. Thank you so much
12 June 2026
Unprompted review
Reply from Waste Managed
Dear Rach,
Thank you for taking the time to share your positive experience with WasteManaged and our team member, Sam. We are delighted to hear that Sam was able to provide detailed and helpful assistance to you.
If you have any further questions or require additional information, please do not hesitate to reach out to us.
Thank you once again for choosing WasteManaged.
Warm regards, Team@WasteManaged
Reply from Waste Managed
Dear Carl,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that you found the communication excellent and the transition process easy.
Your satisfaction is our top priority, and we are committed to providing a seamless experience for all our customers. If you have any further feedback or suggestions, please do not hesitate to get in touch.
Thank you for choosing WasteManaged.
Warm regards, Team@WasteManaged
I did a quote online and this company…
I did a quote online and this company rang me within 5 minutes and within 20minutes from then I was all sorted with an agreement, fantastic team and very helpful indeed , thank you so much, jm automotive solutions.
13 April 2026
Reply from Waste Managed
Dear John,
Thank you for taking the time to share your experience with WasteManaged. We are delighted to hear that our team was able to promptly assist you in getting everything sorted efficiently and seamlessly. Our goal is to provide excellent service to our customers, and we are pleased to know that we were able to meet your expectations.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Warm regards, Team@WasteManaged
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