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Tu Torre de Lavado en España
4.3
322 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Good sturdy product. Installation was very lengthy and overly complicated (think: IKEA 40 years ago).
Reply from Washtower
Thank you for your feedback! 😊 We appreciate your comments about the installation and will take them into account to improve the process.
I bought washing machine and drying machine tower. It came fast, instructions were a bit off (according to them it was updated version of tower but manual was from previous version) but I managed to assemble everything without issues.
Package came a bit damaged which resulted in one scratch but as it was in non visible part I didn't bother to contact them.
So, purchase was good, just improve packaging and instruction manual!
Reply from Washtower
Thank you for sharing your feedback! We sincerely apologize for the confusion caused by the manual. Please rest assured that we have recently updated it to align with the current product version.
We’re also sorry about the damaged packaging and the scratch, even if it was in a non-visible area. We truly appreciate your understanding, and we’re happy to share that we’re actively working on improving our packaging to prevent such issues in the future.
Thank you for choosing us! We hope you enjoy your new setup, and if you need any further assistance, please don’t hesitate to reach out. 😊
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