Washroom Hub Reviews

217

•

4.7

Appliance Store

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wide selection of quality products available at very reasonable market prices. Consumers also mention that the online store is very easy to navigate and appreciate the remarkably helpful support provided by the service team. Some reviewers were not happy with external delivery services, mentioning issues such as unexpected delays or addressing errors on incoming packages. A few people also noted occasional shipping mistakes where items were sent to incorrect locations or experienced minor transit setbacks through the couriers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and performance of... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the speedy, prompt, and... See more

Service

Clients share positive opinions on service, highlighting efficient communication and helpful support teams.... See more

Order

Consumers find the order process to be efficient, noting that it is straightforward and accompanied by fast... See more

Price

People report high satisfaction with the competitive pricing and reasonable cost of products. Consumers... See more

Reviews shaping this summary

I wanted a hand dryer the same make & model as the one I was replacing(to save on redecoration) & ordered it from them! Unfortunately the first didn't turn up but the company arranged an over night re... See more

Company replied

Quality brushed steel soap dispenser have purchased this item previously they look great in any bathroom, they dont go rusty like cheaper versions, you get what you pay for. Would highly recommend gr... See more

Company replied

Great product and excellent customer service - sadly the delivery company let them down however the service from the team to track down the changing table was above and beyond especially Jade and Tris... See more

Company replied

Company details

Appliance Store

Written by the company

Welcome to The Official Washroom Hub UK site. Shop for Hand Dryers, Hair Dryers, Washroom Dispensers, Bathroom Accessories and much more at the Washroom Hub.

Contact info

Unit 3 Woodlands Business Park, EX167LL, Exeter, United Kingdom
0800 023 4937
enquiries@washroomhub.co.uk
washroomhub.co.uk

4.7

Excellent

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Aug 22, 2025

Excellent product speedy delivery

8 August 2025

Reply from Washroom Hub

Aug 29, 2025

Thank you for your review Frank.

Aug 21, 2025

Brilliant range at excellent prices and with fast delivery

The website has a large range of items to chose from which meant I was able to find sanitary bins that were just the right size. I was able to pick up everything I needed in once place and it was delivered quickly which was a bonus as the prices were very keen.

I would definitely use the site again and would recommend Washroom Hub to other.

15 August 2025

Reply from Washroom Hub

Aug 29, 2025

Thank you so much for your lovely review. We are so pleased to hear you are happy with our service.

Aug 20, 2025

Easy ordering and a very expedient…

Easy ordering and a very expedient delivery.
Ordered Thursday delivered Friday

Would have given five stars but for the fact that the expanding fixing bolt supplied comes with a hex bolt head.
The design of the unit does not allow sufficient space to be able to get a socket over the bolt head. You have to use a very large flathead screwdriver.
The recess needs to be enlarged to allow the socket to fit around the hex head or supply self drilling/tapping Torx head masonry anchors as an alternative. No issue with socket heads then.

Other than that, it’s a great product.

14 August 2025

Reply from Washroom Hub

Aug 29, 2025

Thank you so much for your review Phil. We are so sorry for any issues with the bolt supplied but truly appreciate you taking the time to review us. Have a great day.

Updated Aug 15, 2025

Nightmare Delivery Company

To be honest the delivery company fail 100%, the result it’s that we will not buy again.

PS: Who hired that company it’s to blame on same way. It’s a 2 star company for a reason.

7 August 2025

Reply from Washroom Hub

Updated Aug 15, 2025

We are truly sorry for the inconvenience caused by our delivery company, we understand how frustrating it is that they let you down as they have let us down too. We hope our fast response time and customer service to rectify issues was satisfactory for you. Perhaps leaving a negative for the couriers Trustpilot page would be more appropriate in this situation . I see you have been refunded in full by our team. Once again we apologise for any delivery troubles. Have a great day.

Aug 12, 2025

WALSH PLUMBING SERVICES

Second time we have used the service and spot on again. We had a little hiccup with the client who received 1 x box so assumed 1 x item, but when asked to check confirmed there were 2 as ordered.

Very quick turnaround and we'll be placing an order for an additional 1 today!

4 July 2025

Reply from Washroom Hub

Updated Jul 7, 2025

Good afternoon Paul,

I am thrilled to hear both units were within the package as suspected. Thank you so much for your edited review. We are truly so pleased that this was rectified quickly for you.

Have a great day.

Jul 2, 2025

9 June 2025

Unprompted review

Reply from Washroom Hub

Jun 30, 2025

Thank you so much for your review Niz.

Jun 26, 2025

Very efficient

Very efficient, smooth ordering process and fast delivery.

25 May 2025

Unprompted review

Reply from Washroom Hub

Jun 30, 2025

Thank you so much for your review Labi.

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