Wasatch Peaks Credit Union - Corporate Branch Reviews 20

If I could give zero stars I would.
I have had multiple unauthorized charges and no one would assist me with disputes it's been since March. They said they can't stop charges to my card and to get a new card which I had multiple times and still somehow charges still come through on the new card.
I have been charged overdraft fees totaling over $1,000 in my checking when I had plenty of money in my savings At times when I would use the app to transfer money from saving to checking it wouldn't transfer right away causing more overdraft fees and the fee is charged immediately not even allowing you even a hour to add money into the account to cover the charge . Most places give you at least till end of business day to deposit funds before being charged a fee. when I brought this up they told me I had to connect both accounts for it to automatically pull from my savings to avoid overdraft fees which I thought already was set up. I was told it was $5 to connect it so I agreed as $5 one time connect fee was a lot cheaper then numerous $25 fees. I noticed it was charging a fee of $5 for every transaction left and right which ended up being more each month after I set it up than the overdraft fees of $25 here and there. I spoke to multiple people over the phone about my concerns With the unauthorized charges and fees and they were only hearing fees and kept saying they cant Help me. I asked to speak to a manager and no one would speak to me the few times I asked. I eventually contacted another branch to see if I could sit down with a manager to review my account together to make sense of the fees charges and get some help with the charges I did not recognize the manager was really rude, told me I needed to go over it myself to find the charges which I told him I already did but needed to go over my account still because there was so much. Manager refused to assist me.
I switched banks and My account has gone negative with wasatch peaks for things still trying to come out even with my card being locked and when I received a call about the balance I explained to the agent that I would be happy to make a payment as long as someone would sit down with me to go over the account. I was told I would be transferred to a VP and then was hung up on. I never had issues before with wasatch peaks until I sold my home and had a huge amount put into my savings with them and that's when things started to go out of control. I do not recommend them at all. I wish I used the bank I have now and do not charge excessive fees.

20yrs with this credit union!! Don't get a fraudulent charge on your card! They will make you do everything to get it removed. So if someone out there has your info, Wasatch Peaks Credit Union will make you check around and run around to try to stop people from stealing your money.

Ive been with Wasatch Peak CU (many different names over the years) since 1977 when I first started working for the USFS. I've had other CUs for instant cash and deposits over the years, but, I keep coming back and wont leave here until the day I die, which I hope is a long ways off. I've had exceptional service from Crystal these days in a variety of issues and none better qualified that I have dealt with than with her. I dont know how to give her more kudos other than here, but she surely needs to be touted as one heck of a membership person to help with any questions you have. Thanks Crystal, I always appreciate your help and knowledge.

I don’t enjoy shopping around for cars or getting loans but Wasatch Peaks made it fast and easy and I didn’t feel pressured at all. Combine that with the ease of pay through app and notifications you can setup as reminders and I have great peace of mind! Definitely recommend them!

I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.

I had quick and courteous service from tellers to supervisors. I have had consistently great time and attention from the financial advisor, James Aoki, to prepare for the next phase of my life.

Lytcy helped us so professionally and answered all our questions. Thank you.

You currently have a bit better rates on your certificates which we like as we can still add funds at any time and certain withdrawal periods are available.

Applied for refinance. Application was reviewed and accepted.

Loan officer was very helpful and knowledgeable about the situation.

Process was handled very professionally and efficient.

Very friendly, polite, knowledgeable, and answered all my questions when I signed up for an account. Every time I’ve been inside, I’ve had great customer service. Thank you!

Ann Stewart: Indirect LO - I’ve never heard from her, ever. I’ve called multiple times, left VMs and emails.
Coming from Mountain America CU as an employee and member, extremely disappointed in her and management should talk to her directly about her customer service, or lack thereof.

Every time I’ve called in, I got a lovely lady who answered all my questions, and Landon Kimber was so helpful in setting up my auto payments for our new truck loan.

I would of given a 1 star because of Ann, but Landon and the other lady brought it up to 3.

Predatory fees and an unwillingness to refund for a first time offense. Please select anywhere but here.

The manager made this call. Well done!

I would like to give a special thanks to Jennifer Nield for providing me a great auto loan experience. Jennifer is the reason I will continue to do business with Wasatch Peaks in the future.

Jennifer and Ryan have been great to work with, super responsive and helpful.

I have had to contact Wasatch Peaks several times the last couple of weeks. Each time Ethan has been very helpful and patient even with multiple calls in one day with endless questions. He has helped with transfers on an account, transfers to another member account, cancelling and ordering a new debit card and countless balance inquiries. THANK YOU ETHAN, Also thank you to Hannah helping me with this review.

Kylee gladwell is wonderful! Very patient with us as we figured out what we would need to do and what would work best for us!

They sent the debit card to the wrong address even after explicitly directing them to send the owners home address. Luckily sent it to me instead and I was able to redirect the card.