Warrior willpower customer service finally reached out and explained their product in detail and in fact all of my equipment is working properly. I have been using my chamber everyday and I feel am... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the lying hyperbaric chamber because my friend kept recommending it. I was not expecting much at first. After one week I started sleeping better and felt less tired after training. By week th... See more
Company replied
I bought the full size ice bath tub and the 1HP chiller together as a bundle and the combination is exactly what I needed. The tub is well built and large enough for me to submerge fully. The chiller... See more
Company replied
I felt I should share my experience. I honestly did not expect much at first, but after a few sessions I started feeling a real difference. My body feels more recovered and refreshed after workouts. H... See more
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4.4
Excellent
130 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The equipment that they create and…
The equipment that they create and provide is awesome, incredibly helpful for recovery. The customer service is top notch, even helped me with a simple part I needed, it was past the warranty.
4 September 2024
Unprompted review
Reply from Warriorwillpower
Thank you for the great feedback!
We’re glad to hear you’re enjoying the chiller and finding the setup and app easy to use. It’s great to know the system has been convenient and efficient for your routine.
We truly appreciate your trust in Warrior Willpower, and if you ever need assistance, our support team is always available via email or SMS.
— Team Support
We had a small issue with our tub and…
We had a small issue with our tub and they handled it right away! Quick and easy! Professional too! 😀
1 September 2024
Unprompted review
Reply from Warriorwillpower
Thank you for your feedback!
We’re glad our team was able to resolve the issue quickly and make the process easy for you. Providing prompt and professional support is important to us.
We appreciate your trust in Warrior Willpower.
— Team Support
Ordered an ice chiller
Ordered an ice chiller, punched in my addy otherwise, payment would not have gone through. I missed their incorrect addy on the email they sent me so it went to a home down the street from me, and was sent back. I'm still awaiting a refund or the product - I want a refund now and they refuse to provide one.
25 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your concerns.
We’re sorry for the frustration caused by the delivery issue. When an address discrepancy occurs and a shipment is returned by the carrier, our team reviews the order details and carrier documentation to determine the appropriate next steps in line with our shipping and refund policies.
Refunds or reshipments are processed based on the outcome of that review and the condition/status of the returned shipment. We understand this situation is disappointing, and we regret the inconvenience it caused.
For privacy and accuracy reasons, order-specific details are best handled through our official support channels, where our team can review the case and provide a clear update.
— Team Support
Had a small issue and customer service…
Had a small issue and customer service sorted things out immediately! Highly recommended this company. Everything working as advertised!
10 August 2024
Unprompted review
Reply from Warriorwillpower
Thank you for your feedback.
We’re glad our customer service team was able to resolve the issue quickly and that everything is now working as expected. We truly appreciate your recommendation and your trust in Warrior Willpower.
— Team Support
Cold plunge for health benefits
We were looking for a chiller/filter for our new cold plunge tub. We researched and read a lot of reviews and the Warrior Pro was exactly what we needed. After ordering it was shipped promptly and my husband set it up. We have been cold plunging for a few weeks now. The chiller started making a noise and I reached out to customer service and they responded promptly and sent out a new part. We are very happy with our purchase and very impressed with their customer service. Highly recommended!
17 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for taking the time to share your experience.
We’re glad to hear the Warrior Pro was a good fit for your cold plunge setup and that shipping and installation went smoothly. It’s also great to know our support team was able to respond quickly and resolve the noise issue by sending a replacement part.
We truly appreciate your kind words and your recommendation. Thank you for choosing Warrior Willpower, and please don’t hesitate to reach out if you ever need assistance in the future.
— Team Support
We love our chiller
We love our chiller! Super great support staff and quick communication Would recommend and buy again!
1 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for the great feedback!
We’re glad to hear you’re enjoying your chiller and that our support team and communication met your expectations. We really appreciate the recommendation and your trust in Warrior Willpower.
— Team Support
Can't beat this company for the price / value
I'm super happy with my XL tub / chiller from Warrior Willpower! I really appreciated the installation videos, and got it running in under 45 min or so.
I also can't speak highly enough of this company's customer service... My tub had a leak on one of the ports, and they quickly the made the situation right and sent me a new tub.
I will be recommending this company to anyone interested in getting a cold plunge
27 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re glad to hear the installation resources helped you get up and running quickly and that the XL tub and chiller have been a good fit for you. While issues like a port leak are uncommon, we’re pleased our team was able to address it promptly and get everything resolved.
We truly appreciate your recommendation and your trust in Warrior Willpower.
— Team Support
This ice bath tub is extremely bad.
This combat is bad, the products they sell are bad , I wouldn’t buy them again. Bad quality and bad customer service. Overall bottom of the list of everything.
1 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet expectations. We take product quality and customer support seriously and review all feedback as part of our ongoing improvement efforts.
If there are unresolved issues you’d like reviewed, our support team remains available via our official channels.
— Team Support
Above and Beyond
The person I chatted with not only took care of my issue quickly (they had sent the wrong item initially) and quickly sent the right item, they also took care of an additional issue immediately. Great help.
8 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re glad our team was able to quickly correct the shipping error and resolve the additional issue without delay. Taking ownership and making things right as efficiently as possible is important to us.
We truly appreciate your feedback and your trust in Warrior Willpower.
— Team Support
Tremendous team to deal with
Tremendous team to deal with. Every step of the way was seamless. HIGHLY recommend!!
3 July 2024
Unprompted review
Reply from Warriorwillpower
Thank you for the kind words.
We’re glad to hear your experience was seamless from start to finish. We truly appreciate your recommendation and your trust in Warrior Willpower.
— Team Support
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re happy to hear the unit is performing well and that the athletes are enjoying it. We appreciate your trust in Warrior Willpower.
— Team Support
I love my Spartan Willpower Ice bath
I love my Spartan Willpower Ice bath! The water chilling system works amazing and keeps my ice bath sitting in the low 50s, even when the temperature outside reaches nearly 100 degrees. I am very pleased with the entire system! Also, their customer support is awesome! They have answered all of my questions in a prompt manner! Thanks Warrior Willpower (formerly Spartan Willpower)!
20 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for the detailed feedback.
We’re glad the system has been performing reliably, even in warmer outdoor conditions, and that our support team has been responsive when questions came up. We appreciate your continued trust, both past and present.
— Team Support
This company is very good …
Well I can only say that the chiller 1HP it is very good and efficient, I have set up everything on my basement, the top. It is very well insulated because it keeps the water cold, I use the plunge every day around 7 AM at 50°F and usually The temperature will go up to 58 so it takes me probably half hour maybe less to bring it down to 50, I had a few questions like connecting the Wi-Fi on the chiller, which is the best that I can mention because I can turn it on and off and also schedule through my iphone, Every time that I have a question, the company respond within 24 hours, I’m so happy with the machine and the service, I will definitely recommend it.
19 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for taking the time to share your experience.
We’re glad to hear the 1HP chiller is working efficiently in your basement setup and that the Wi-Fi scheduling has added convenience to your routine. It’s great to know our team has been responsive when you’ve needed assistance.
We truly appreciate your recommendation.
— Team Support
I purchased my cold plunge and pro…
I purchased my cold plunge and pro water chiller about a year ago to help me cool down after working construction in south Carolina heat. I have since realized so many more benefits such as my body regulating temperature better, lower stress and greatly improved mood and energy. I leave my water chiller running 24/7 and it still works fantastic keeping my water a nice 45 degrees. I highly recommend this product and the super friendly and helpful company that provides it.
18 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re glad the system has been performing reliably in demanding conditions and that it has become a consistent part of your routine. We also appreciate your kind words about our team — responsive and helpful support is something we take seriously.
Thank you for your trust in Warrior Willpower.
— Team Support
disabled combat Vet got screwed
As a disabled combat Vet, i would not trust this company or any of its staff to clean my toilet. Their website so misleading at checkout for shipment and delivery timelines. Even on the phone and over email they are incompetent and take no accountability for misleading adds. I bought the same spec water chiller for half the price on Amazon and didn’t have to pay shipping. I asked for refund before the order was even sent out to their warehouse “overseas” x<48hrs and they are trying keep some of my money. Save yourself from the hassle of these online crooks.
12 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your concerns.
We’re sorry to hear that your experience did not meet expectations. Our shipping timelines, fulfillment process, and refund terms are outlined prior to purchase, and cancellation requests are handled in accordance with those policies once an order has entered processing.
We do not intentionally mislead customers regarding shipping or delivery, and we review all feedback carefully as part of our ongoing efforts to improve communication and clarity.
Because this matter involves order-specific details, it is not appropriate to address them fully in a public forum. Our support team remains available through official channels to review your case and provide clarification.
— Team Support
James is sososo helpful and I greatly…
James is sososo helpful and I greatly appreciate the wonderful customer service they offer !!!
10 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for your kind feedback!
We’re glad to hear James was able to provide helpful support and make your experience a positive one. We truly appreciate your kind words and your trust in Warrior Willpower.
— Team Support
This cooler is NOT made for outside
This cooler is NOT made for outside
There is nothing “outdoor” about it.
And it sucks in temps over 80 degrees - even in shade -
It simply does not work
Buy re-usable ice bags for this much money - and get something that actually works - for $20 instead of $1500
I don’t know who is writing positive reviews- but they are either lying and employed by this company or they are using it inside.
They also just rebranded this product - probably because of the negative reviews … and instead of fixing the crappy product - they got clever on “controlling reviews”.
I couldn’t even review this product on the site - or through my order confirmation- so I KNOW that the product reviews on the website are fake.
10 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your feedback.
We’re sorry to hear that your experience with the unit did not meet expectations. Cooling performance can vary depending on environmental conditions, placement, ventilation, and operating setup, and our team provides guidance to help customers optimize performance for their specific environment.
We do not create or control independent customer reviews, and we do not publish or suppress feedback on third-party platforms. Our company rebrand reflected broader business development and product expansion, not an attempt to avoid customer feedback.
Because this review raises several product- and order-specific concerns, it would not be appropriate to address details fully in a public forum. Our support team remains available through official channels to review your case and provide assistance.
— Team Support
Very pleasant and quick customer service team!
Had the product for about 50 weeks. Had a hole pop up on the lid of my ice bath. I filed a warranty and they sent me a new product with few questions asked. Very pleasant and quick customer service team!
1 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re glad to hear our team was able to assist quickly and make the warranty process smooth when the issue with the lid came up. Providing prompt and pleasant support is something we work hard to maintain.
We truly appreciate your feedback and your trust in Warrior Willpower.
— Team Support
Water pump broke/replaced
my pump power went out within 6 months. I sent a email to customer service and received a reply that same evening. They ordered me a new pump with no problems/questions asked. Great service to this point
1 June 2024
Unprompted review
Reply from Warriorwillpower
Thank you for sharing your experience.
We’re glad our team was able to respond quickly and arrange a replacement pump without delay. Providing straightforward support when issues arise is very important to us.
We appreciate your feedback and your trust in Warrior Willpower.
— Team Support
Reply from Warriorwillpower
Thank you for your feedback.
We’re sorry to hear that your experience did not meet expectations. When performance issues are reported, our support team works to troubleshoot and identify the cause so an appropriate solution can be provided.
If there are unresolved concerns, our team remains available through our official support channels to review and assist further.
— Team Support
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