Warranty Administration Services Ltd Reviews 

271
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making interactions pleasant and stress-free. Many highlight the service's efficiency and speed, noting claims are handled professionally and resolved quickly with clear communication. The warranty process is described as straightforward and comprehensive, providing peace of mind and positive outcomes for vehicle repairs. People frequently mention feeling in good hands, appreciating the team's personalized and understanding approach. This results in a painless and highly recommended experience, with customers expressing gratitude for the exceptional professionalism and support.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Claim

Clients share positive opinions on claim, with many reviewers highlighting the efficient and professional... See more

Warranty

Customers report positive experiences with warranty services, often highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more

Rated 5 out of 5 stars

I’ve used WAS on a number of occasions now, and every time they’ve been exactly the people you want on the other end of the phone. They know the technical detail and have been through the process enou... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(271)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome company

The people at Warranty Administration Services Ltd have been wonderful, they are responsive, knowledgeable, understanding and compassionate. I wouldn't hesitate in using their services again.
Many thanks to you all

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience in general

Great experience in general, but especially with my representative Tara. She was very quick to reply and explained everything in a very east way. Their policies are clear and they were very quick to act. Highly recommended!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I've always used manufacturer branded warranties in the past and was nervous about whether this one - sold under a dealer group name -was actually worth anything given that the brand of car was not covered in the group. In the end the service offered was friendly and efficient, and Tara was great to deal with, so it's great to know I'm actually covered!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

In a sea of mediocre customer service…

In a sea of mediocre customer service elsewhere, Tara was a breath of fresh air. She knows what's she's doing, is business like, wants to help and is very efficient. Having bought an expensive car with extended warranty, the last thing I expected was to actually call upon the warranty within 12 months of purchase. Tara made the experience far less painful than it could have been. Well done!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and proactive - Highly recommended

I purchased a used car from a dealership that came with a 1 year warranty provided by WAS. Within the first few days, an issue came to light that needed a repair. Throughout the process of getting this resolved, Tara from WAS has been invaluable, from initially contacting the dealer, to chasing them for reimbursement, she has been proactive, and professional at every step.
I am very happy with the level of service WAS provide, in particular they provide one point of contact, who really does work for your benefit, and ensures everything is resolved to your satisfaction. I would thoroughly recommend this company.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Prompt

My claim was dealt with as promptly as possible, by crystal warrentery team. It was made easy by having one person that dealt with me as to not keep explaining myself.
Friendly, honest and to the point.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

We dealt with Tara who could not have been more helpful and friendly. She really did her best to make the whole process as smooth as it could be, excellent customer service from start to finish - 5 stars !

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional & Polite

I have dealt with a Tara in their claims department on a couple of occasions now & she has been nothing but helpful each time I have had to claim on my warranty. Would definitely recommend using them as she has been very professional & polite in every correspondence we have shared.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Warranty Admin

Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.

Many thanks.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Warranty administration…

Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Service from Warranty…

Stellar Service from Warranty Administration Services

I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:

1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.

2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.

3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.

In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.

23 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look