Warner Hotels Reviews 

I have been booking with Warners for many years, taking multiple breaks each year. They class me as a Platinum customer.
So I was rather surprised that when I asked if I could move a holiday from one date to another I was told that was not their policy (within 12 weeks of the break).
Now I quite understand that they would not want me to cancel a booking (although many businesses would allow it for the sake of goodwill) because that would lose them money.
But I wasn't asking for that I just wanted to move dates - something that would not lose them any money. In fact because I wanted to bring the date forward it would give them more time to re-sell my first booking so would actually have benefited them.
But they stuck to the small-print of their policy and refused.
Now in many situations they use their discretion and do allow things to happen against their policy - for example when someone related to a customer is ill they might allow a cancellation.
So they DO have discretion - they just chose not to use it.
And the result? I was a very happy customer who recommended them to everyone. Now I'm an unhappy customer who won't book with them again and who will not recommend them to anyone.
So they have lost out ... and for what? As far as I can see for no reason at all. What a terrible way to run a business.

I recently had a Twixmas stay at the Warners Lakeside Hotel. I had problems with my hotel room and took photos to back my complaint. In checking out I spoke to reception and explained the issues I had experienced hoping that they would take my comments on board. They arranged for me to speak to the supervisor of housekeeping who apologised and said I should have said something about the issues and they could have done a deep clean. I pointed out it wasn't my job to check their rooms were dirty and the dust dirt and cobwebs had obviously been there for a long time and showed her the photos to confirm this, all I got was another apology.My stay was with a large group of friends and we all paid the same price. My chalet was very old small tired dirty and unloved. A lot of my friends had the refurbished chalets which were lovely. How can Warners justify me paying the same rate as my friends who had a far superior room also it wasn't pleasant staying in a dirty room. On my return I tried the online chat on the warners website which I found impossible to chat to a real person. I rang the customer service number and selected the option to discuss your recent stay where I was informed that customer services cannot speak to me regarding a complaint and directed me to the website to complete a complaint form which I have did and submitted it. It's been 3 weeks now since I submitted my form and I'm told they have 28 days to respond to my complaint. I am so disappointed at the response or lack of response I've received from Warners Hotels having worked in customer service things can go wrong but the sign of a good company is how they deal with it when something has gone wrong. I am concerned that I'm not going to hear back as looking on line people have said they had waited 2 months and not heard back yet are Warners hoping customers will give up by making it so difficult to speak to someone. Come on Warners please look after your customers and help them when there is an issue. I wish I could share the photos of my room to show how bad it was. At the moment because of the experience I've had and received sadly I could not recommend staying at the Lakeside Hotel on Hayling Island Havant.

This review is for the hotel booking service.
The Warners website did not cater for my requirements.
I phoned Warners & was connected to LYNELLE.
She was A1, top notch.
My probs gave her a bit to sort out but sort it out she did, thank you very much Lynelle, a very pleasant phone call.

When we booked with Warner HotelsNidd Hall for 9 th to 11 January we realised there was a risk at aged 80 & 84 one of us could be unwell. Under the circumstances we paid an insurance premium to cover that eventuality. Sadly my wife has spent most of the last three weeks in and out of the Doctors and York District Hospital but always hoping they could get the issues sorted and we could travel,it was not to be. On ringing to cancel and obtain either repayment or a credit note we were told that there was an administration fee well in excess of £100. This to my way of thinking totally immoral. We requested the phone representative to allow us to speak with a line manager and understand this could be two days but a subsequent auto email from them suggested that our complaint was about pricing. A letter with appropriate wording needed to be obtained from our Doctor stating why my wife was unable to travel was going to be sent but as yet nothing has been forthcoming. My initial attempt to contact them took over five hours to be responded to.

I had break booked at Heythrop Hall fully paid for due for the 12th to the 15th of December. Unfortunately I was taken seriously ill on 2nd December spent 8 days in Intensive care
On leaving hospital on 10th of December I contacted Warners immediately of my situation and informed them I would not be able to come. I told them I did not want a refund but requested moving my break to an available in 2026. They said as I had not taking out cancellation there was nothing they could even with a supporting letter from the hospital. They proceeded to email me within a few hours to say that they cancelled my break due to illness
Why I am do angry is that they cancelled my break not me. Imay have chose to send my wife and son to the break
Furthermore why did they choose cancel when it was already booked and paid for
Was it to sell it as a last minute break. If so that is totally out of order
For someone pride themselves on luxury and what they offer. There customer service is appalling

The whole 4 night stay was a shambles.The dining experience was dreadful the food was just warm never hot(that's breakfast and evening meal).long queues to get into the hall ,tables crammed in close together everything is now. SELF SERVICE! Including starter and dessert I found this hard as my husband has a disability.we paid over £2000 for 4 nights a little bit of service would have been nice.Also the late lounge entertainment door is locked now until 2000hs forcing everyone to cram into the bar opposite.When I told a member of Warner's about my concerns they informed me that a line Manager would telephone as soon as we returned home I am STILL WAITING!.Myself and my husband have been coming to Warner hotels for over 20 years and are platinum members we both feel extremely let down. Mrs K Wakefield Spalding.

Our room was extremely disappointing . The smell coming from the shower & toilet was terrible ,we kept the fan on the first night and door shut but the noise of the fan kept us awake !!!!!! The room was so small .we left after 2 days because of the horrible smell. It ruined our Christmas, we were so disappointed and would like some sort of compensation

I booked a holiday on 31st December,but the next day,realised I had made a mistake with the booking,so contacted Warners on the 6th January to amend the booking,only to be told that there is no way that you can amend a booking after payment,and to do so would incur a charge of 100% of the holiday payment!!!
They flatly refused to help in any way at all,and even though I paid extra for Warners Protection Plan,was told that I still could not make any amendments whatever,once the holiday was confirmed.This is my first Warners booking,but will also be the last,I will never use them again.Anyone thinking of booking with them be advised to double check all the details before payment,because Warners do not make any allowances whatever for mistakes

Just back from Nidd Hall who had just experienced a noroviris outbreak. Not informed of this until we arrived and this was by way of an information leaflet in the welcome pack . Clients should have been advised of this before arrival . Food was mediocre and service was dreadful in restaurant. Tables not cleared in a timely manner we had to put our dirty plates on an empty table. Wine ordered but had to be chased up and as for.getting a coffee asking 3 times is totally unacceptable. We actually left a day early and would never return

Based on trying to contact the company to sort issues prior to a stay I can only say I have never known such diabolical service from a hotel group. Impossible to talk to someone (within their published opening hours), chat bot shows that Warner do not understand AI. Had I known what I know now I would never have booked. Terrible company that are happy to take money but seem to have zero interest in customer service. Not acceptable in any industry but even worse in the hospitality industry

We have always considered Warner to have that extra sparkle, something a little better than alternative options. Unfortunately, after our recent stay, it feels as though that shelf life is coming to an end. It seemed as if every penny had been squeezed out while giving very little back to the customer. The menu choices felt basic, the accommodation was poorly maintained, and there was a noticeable lack of attention and customer service across the board.

After checking in, we went to our accommodation and were disappointed to see the bathroom in such poor condition. The skirting boards were rotten, which was impossible to ignore while using the toilet, and the mastic around the window was broken. We also discovered that the heating thermostat in the bedroom was not working correctly, and as a result we were very cold that evening.

Dining and entertainment were equally disappointing. We had to pre-book a dining time, which we don’t particularly like as it restricts what you can do during the day, but we booked for 6pm. We arrived at 5:50pm, as you would for any normal restaurant, and stood waiting to be seated while several staff members walked past without acknowledging us. We were eventually told they did not open until 6pm. Instead of simply showing us to a seat while we waited, we were made to feel awkward and ended up leaving to go to the bar.

We then sat at a dirty table and were left to work out that we either had to order at the bar or use the app. We ordered via the app, despite there only being two people in the bar queue, and waited a further 20 minutes before asking a member of staff for help. We were told the app is slow and sometimes doesn’t work, and that bar orders are served first. By this point we were running late for our dining slot and left feeling frustrated. We rushed our drinks and hurried back to the restaurant.

We ordered a bottle of wine and a spirit, but had to return the wine glass because it was dirty. This seemed particularly careless given how many staff were standing around earlier with nothing to do. Throughout the stay, we repeatedly received dirty or chipped glasses, and on one occasion a chipped glass grazed my lip. On three separate nights we had to request replacements.

The entertainment manager’s appearance and presentation also felt unprofessional, which did not give a great first impression for a weekend welcome. Some waiting staff appeared smart, while others wore trousers that were too short, and we noticed inconsistency in how different tables were greeted and informed about the menu. One member of staff didn’t even know what the catch of the day was.

On our second night, a waiter accidentally took away our dessert spoons. When our desserts arrived, we asked for replacements, only to be told five minutes later that only teaspoons were available because dessert spoons would take longer to clean. This summed up the general lack of care and attention.

Sadly, there was no sparkle, no sense of Warner magic, and certainly no sign of the warm customer care we once associated with the brand. It was not the Warner experience we remember from years ago, and it left us feeling very disappointed.

I stayed at Thoresby Hall From the 12th December to the 15th. I have stayed at this hotel twice before and at other Warner Hotels on 4 separate occasions so I am more than familiar with how they operate. My stay this time was really poor. So disappointing. I was advised the site was undergoing renovation work but that building work was limited to Monday to Friday. Not so, it continued throughout the weekend and on Saturday I ate breakfast while 4 electricians on scaffolding towers looked down on me. I booked a spa treatment which ended up being in a 3rd floor bedroom. The changing room for the pool was a tiny zip up tent at the side of the pool. The food was the worst bit, not up to standard, limited choice and served through a serving hatch. It was like a works canteen. A 3 night stay cost m £600 - I'd have had a better and cheaper experience at a Premier Inn. Over priced and underdelivered. I would give them no stars if I could.

Sort out its customer service. Been trying to contact them for 2 days both on the phone and chat nothing but horrible music

I don't know what has happened to warners recently. I have been to Alveston Hall a few times and Boddelwydan castle in the last few years with no problems and enjoyed them a lot.
However I've been to Alveston Hall twice this year and been sick on both occasions. The last one being on 27th December 2025. I had one evening meal and started vomiting just after midnight. I went home the following morning. I slept for 16 hours when I got home.
I've been offered a voucher for £134 approximately which I've refused as I said i wouldn't go to a Warners holiday again.
The lady said no one else had reported sick at the time. But the 1st time a went I was asked to stay in my room or go off site. Do you think people will report anything if they are sick again. I don't think so.
Very disappointed with all this and the lady said I was being irate when I wasn't.
I'll never go again.
Livid
Joyce cross

Overall experience good stayed at Studley castle for twixmas was our first time
At a Warner’s break . However my husband left a new bottle of expensive aftershave In our room at checkout . Once realising we have consistently tried to contact hotel
Reception , lost property etc at the hotel with the telephones never answered ! Did mama he to speak to someone in bookings who said he would email the hotel . I have also emailed customer services at the hotel
Directly 3 times non have been answered !!! Very poor customer service if you are going g to book however you can get through straight away , don’t think we will be returning to a Warner’s hotel

As a regular visitor we were very disappointed with our trip to Nidd Hall. Activities previously free are now charged for, there is no breakfast service any more creating long queues at toasters, drinks machines and for breakfast meaning it was cold by the time you got it all together. Omelettes no longer cooked while you wait just preprepared and put in trays to keep warm along with other breakfast items. Noticeably less staff for evening meal meaning slower service and delays clearing used plates away.
The main entertainment “Rockloaf” was superb but costs could have been better cut by running the main show earlier (and winding everything up earlier) and cutting the boring singers out instead of the other changes which spoiled the whole stay. Most people left after the main show anyway.
We already have another trip booked but it will be our last.

We were so looking forward to our stay at Nidd Hall. On a positive note the gardens were beautiful
(although, the outdoor activities were neglected) The entertainment was good..hence the One Star! But as for the rest we were sorely dissapointed. .....
To kick things off..
* Upon entering our room, it was freezing cold.
* Blind in room was broken, reported twice - Nothing done. Resulted in lack of sleep with light coming in.
* Light shade on ceiling full of flies & also flying in room.
* On first evening in Brasserie; food was very basic and luke warm & was advised it was the same menu every evening. Asked to move to buffet style dining for evenings. This was agreed but no specific table provided so we had to wait for a free table. As a rule of thumb I always wipe cutlery before using. My fork was covered in curry from the previous evening. Changed the fork.
* Next morning; breakfast cups on table deep stains of tea. Changed again.
*3rd day; Room clean; well, there wasn't one..bins emptied but that was it.
The worst thing was upon our final day. Again, I always strip beds. I wish I hadn't. The Duvet was filthy with blood & bodily fluid stains. The pillows had no protectors and were also badly stained. All masked by 'clean' sheets & covers.
Had we known this we would have left imediately. It made us feel physically sick.
Complaint made & photos sent to Warners. Requested refund. At no point did anyone advise why things were in such a condition, except that the staff were busy getting ready to host K. Jenkins.
After various challenges made compensation was awarded but in no way reflected the disgust that we felt.
My advice to anyone staying would be to strip the bed before deciding to stay!

We have just checked in to Thorseby Hall. We have the Tuddlesbury Suite. We have a scrap of loo roll, no drawers to put our clothes, no chair at the only mirror to do my hair. Really?
Surely these are the most basic requirements. Why are we always disappointed?? We have been to Warner's many times over many years and Thorseby Hall has just had a refurbishment.....
The only positive is the market kitchen looks nice.

Did Turkey and tinsel at Gunton 2024 it was so good we were looking forward to our break this year ie 2025 what a difference and not for the better especially the food
Watery soup
Burnt and tepid food much less food choices than last year all buffet now
My friend who came with us couldn’t get over the cost of a mince pie £4.10 for little mince pie which we promptly sent back
Is it the same now across the whole group
This has been a good product don’t spoil it get it back on track please
Looking and some of the most recent posts a lot not positive also illnesses my husband and friend took ill hours after having a meal both had the same I was ok didn’t have what they had, we reported it and were promptly sent to stay in our rooms with meals being brought to us left overs not taken away looks like it has been across multiple hotels so in that case extra cleaning should have been done throughout the day and more hand sanitisers brought out and enforced
We were told nobody else had a problem 🫤
We have put our concerns in a seperate email and expect a prompt reply
We got a response today a £30 voucher to spend on our next holiday which is at Nidd Hall really do hope that they take all the feedback on here and improve food wise as it’s going to be buffet mainly from now on
Watching some of the adverts recently food wise this was not our experience this time please Warners pull this back and take another look at the dining experience

We stayed 23-27 December. We booked a year ahead as Christmas 2024 was excellent. Unfortunately the changes to food served made to upgrade to a Warner Reserve was dreadful. Hot food was served lukewarm. An example of Christmas Eve lunch was jacket potatoes, chips, baked beans and lasagna. Last year was fresh hot vegetables and moist roast meat. No more excellent salad and deli area. Instead the worse buffet food you can imagine. All this for £2,600 for 4 nights. Not even a paper Christmas tablecloth on Christmas Day. We checked out on Boxing Day. I have filled in online complaint form and waiting for response.