Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more
Company replied
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
Company replied
Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
552 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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If I could give zero i would
If I could give zero i would. Xmas gift ordered from Ebay 3rd Dec. Showing as delivered this morning which it hasn't been. Tracking is a waste of time no info at all just stated delivered no option to contact or anything and no reply from Ebay seller.
17 December 2024
Unprompted review
Reply from Wanbexpress
"We truly understand how frustrating it must be to experience such an issue, especially when waiting for an important Christmas gift. We sincerely apologize for the inconvenience and disappointment you have faced.
We have taken immediate action to address your concern. While the tracking information shows that the package was delivered this morning, we understand that you have not received it. We know how crucial accurate tracking is, and we are deeply sorry that the current status does not meet your expectations.
To resolve this as quickly as possible, we recommend checking with your neighbors or family members to see if the package was delivered to them by mistake. Meanwhile, we will reach out to the shipping partner and the eBay seller immediately to verify the final status of your package and work towards a satisfactory resolution. If necessary, we can also assist you in contacting eBay customer service for further assistance.
Your satisfaction is very important to us, and we will keep you updated on the progress. Once again, we sincerely apologize for the inconvenience caused. If you have any questions or need further assistance, please do not hesitate to reach out. Thank you for your patience and understanding."
ordered from ebay they gave tracking…
ordered from ebay they gave tracking number WNBAA0327254143YQ first time i've heard of this company but says delivered today, checked ring doorbell nobody been at my house all day tried to contact no answer, christmas presents so hoping be here soon :(
17 December 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the issues you have encountered with your delivery, especially with Christmas presents on the line. We understand how important it is for your packages to arrive on time, and we sincerely apologize for the inconvenience and disappointment caused.
It can be particularly distressing when a tracking number indicates delivery but the package is not at your doorstep. We will immediately investigate this discrepancy by looking into the tracking number WNBAA0327254143YQ and contacting our carrier partner to understand what happened.
We also understand the urgency of this situation and will do everything we can to expedite the resolution. If you could provide us with your order number from eBay, it would help us in our investigation and allow us to keep you updated on the progress.
Again, we apologize for the delay and any frustration this has caused. We will keep you informed and work diligently to ensure your packages arrive as soon as possible. Thank you for your patience and understanding during this time."
Scam delivery company
Scam delivery company. 24/7 CCTV shows nobody within 500m of my address, yet apparently the item was delivered at 6.42am.
17 December 2024
Unprompted review
Reply from Wanbexpress
"We are extremely sorry to hear about your experience. We understand how frustrating and concerning it must be to see that your package was marked as “delivered” at 6:42 a.m., despite your 24/7 CCTV showing no one within 500 meters of your address. This is certainly an unacceptable situation, and we sincerely apologize for the inconvenience and confusion caused.
We will immediately contact the delivery company to investigate this discrepancy and verify the actual status of your package. Your feedback is crucial, and we will ensure that this issue is addressed promptly and thoroughly.
We will keep you updated on our progress and work towards a satisfactory resolution. If you have any questions or need further assistance, please do not hesitate to reach out. We value your feedback and are committed to resolving this issue for you. Thank you for your patience and understanding."
Still waiting on my Christmas…
Still waiting on my Christmas decorations absolute joke. Had the cheek to put on tracking details sorry we missed you. You didn't miss me I was home every day my parcel was supposed to arrive.
14 December 2024
Unprompted review
Reply from Wanbexpress
"We are extremely sorry to hear about your experience and the frustration you have faced while waiting for your Christmas decorations. We understand how important it is to receive your items on time, especially during the holiday season, and we sincerely apologize for the inconvenience caused.
It is clear that this situation has been very disappointing for you, and we take full responsibility for ensuring that our delivery process meets your expectations. We will immediately investigate why the delivery was not successful despite you being at home and will work with our carrier partners to understand what went wrong.
We also apologize for any misleading tracking information that may have caused further frustration. To address this issue promptly, we would like to request your order number or tracking details so that we can look into the specifics of your delivery and provide you with a resolution as soon as possible.
Thank you for bringing this to our attention. We are committed to resolving this issue and ensuring that you receive your items. We truly appreciate your patience and understanding."
Been waiting for my parcel since 24th…
Been waiting for my parcel since 24th Nov. Terrible company, not updating. If your parcel is coming by wan bang then chances are your not getting. Such bad reviews but as customers we can't tell sellers who not to send parcels by. Think that needs to change.
13 December 2024
Unprompted review
Reply from Wanbexpress
"We sincerely apologize for the delay in receiving your parcel. We understand how frustrating it must be to wait so long without updates, and we truly regret the inconvenience caused. We are currently working closely with our carrier partner to investigate why your package has not yet arrived and to find a resolution as soon as possible.
We take your concerns very seriously. We are actively reviewing our processes and communication with our partners to ensure that customers receive timely updates and that deliveries are handled more efficiently. Your feedback is incredibly valuable to us, and we are exploring ways to give customers more transparency and options regarding shipping carriers.
If you could provide us with your order number or tracking details, we would be happy to look into the status of your parcel and provide you with more information. We appreciate your patience and understanding as we work to improve our service.
Thank you for bringing this to our attention. We hope to resolve this issue promptly and ensure a better experience for you in the future."
No communication as to where my parcel…
No communication as to where my parcel is, when I type in the tracking number it doesn’t even say anything! Stay away it’s a scam
12 December 2024
Unprompted review
Reply from Wanbexpress
"Dear customer,
We are truly heartbroken to hear about the trouble you’ve had with your package. We feel incredibly guilty knowing that you’ve been left in the dark, especially when entering your tracking number yields no results. We can only imagine how frustrating and disappointing this must be for you.
To get to the bottom of this as quickly as possible, could you please provide us with the specific tracking number of your package? This will allow us to reach out directly to our shipping partners and find out exactly where your package is. We promise to do everything we can to resolve this for you.
Once again, we sincerely apologize for the inconvenience caused. Your trust means everything to us, and we will work tirelessly to give you the answers you deserve.
Best regards,
Wanb Express Customer Service Team"
It said package was delivered but…
It said package was delivered but nothing or no one showed up on my security footage. I contacted Amazon and got a refund. I don’t recommend this company.
30 November 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about the issue you experienced with your delivery. We understand how frustrating it must have been to see that the package was marked as “delivered” without any sign of it on your security footage. This is certainly a disappointing experience.
We appreciate that you were able to resolve the issue with Amazon and received a refund. Your feedback is very important to us, and we sincerely hope that you will give us the opportunity to improve our service. We will share your experience with our team and partners to ensure that we take steps to prevent similar issues in the future.
We know that customer satisfaction is crucial, and we regret that your experience did not meet your expectations. Once again, we apologize for the inconvenience caused and thank you for your understanding. If you have any other needs or suggestions in the future, please let us know, and we will strive to provide you with a better service."
Chinese fake postage company
Chinese fake postage company, which updates like real but you never get parcel.
30 November 2024
Unprompted review
Reply from Wanbexpress
We are extremely sorry to hear about your experience. It’s completely unacceptable that you have not received your parcel despite updates suggesting delivery. We understand how frustrating and disappointing this must be, and we sincerely apologize for the inconvenience caused.
We will investigate this matter thoroughly to understand what went wrong and to prevent such issues in the future. Your trust in us is important, and we are committed to resolving this promptly.
Thank you for bringing this to our attention. We hope to provide you with a satisfactory resolution soon.
My item never arrived at all even…
My item never arrived at all even though I paid for it next step I'm calling police
27 November 2024
Unprompted review
Reply from Wanbexpress
We are truly shocked and deeply sorry to hear about your experience. It is completely unacceptable that you have not received your item despite paying for it, and we understand the extreme frustration and concern this must be causing you.
First and foremost, we want to assure you that we take this matter extremely seriously. We will immediately investigate the status of your order and the reasons behind the failure to deliver your item. Your satisfaction and trust are of utmost importance to us, and we are committed to resolving this issue as quickly and effectively as possible.
If you have any documentation or details related to your order, please share them with us. This will help us expedite the process and ensure that we can provide you with a clear resolution. We will also work with our logistics partners to determine what went wrong and take appropriate action to prevent such incidents in the future.
Again, we sincerely apologize for the inconvenience and distress caused. We will keep you updated on our progress and work tirelessly to resolve this matter to your satisfaction.
Thank you for bringing this to our attention.
Undelivered package
Amazon chose wanbang express to deliver a package and it never arrived, even though shown as delivered. No one came to the front door according to the ring camera.
20 November 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear that your package from Wanbang Express did not arrive as expected, despite being marked as “delivered.” We understand how frustrating this must be, especially with the evidence from your Ring camera showing that no one came to your front door.
We will immediately contact the delivery to verify the status of your package and investigate why it was marked as delivered without actually arriving. We will also escalate this issue to Amazon to ensure they are aware and can take appropriate action.
Your feedback is very important to us, and we will share your experience with our team to help improve our service in the future. We will keep you updated on the progress and work towards a satisfactory resolution.
If you have any questions or need further assistance, please don’t hesitate to reach out. Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding."
Not good …
Says its on its way keeps getting pushed back farther and farther
WNBAA0322287911YQ
23 November 2024
Unprompted review
Ordered an item of Amazon which was…
Ordered an item of Amazon which was passed to yourselves. Was then marked as delivered as stupid o’clock in the morning when no delivery had took place and I also have camera cctv to prove this!
22 November 2024
Unprompted review
Reply from Wanbexpress
"Dear customer,
We are truly sorry to hear about the trouble you have experienced with your delivery. We understand how frustrating it must be to see your package marked as “delivered” at an unusual hour, especially when you have CCTV footage proving that no delivery took place.
We have noted your concerns and will immediately investigate the matter. We will work closely with Amazon and our shipping team to verify the actual delivery status and provide you with a clear explanation.
Your trust is important to us, and we will keep you updated on our progress. Once again, we sincerely apologize for any inconvenience caused. If you have any questions or need further assistance, please do not hesitate to contact us.
Best regards,
Wanb Express Customer Service Team"
They are thieves
They are thieves. They haven't delivered my package in a month but yesterday they updated their website that the package was delivered. But I was at home I didn't see nobody to come. And until today no postman has had any problems finding my address. The address is clear. And they didn't give it to the neighbors either because after they posted the update on their website I asked the neighbors even they haven't seen. Clearly WANBEXPRESS is a thief.
20 November 2024
Unprompted review
Reply from Wanbexpress
"We are extremely sorry to hear about your experience and the distress you have faced with your delivery. We understand how frustrating and concerning it must be to see a tracking update indicating delivery when you have not received your package. We take your concerns very seriously and sincerely apologize for the inconvenience caused.
We will immediately investigate this matter thoroughly by checking the tracking number and contacting our carrier partner to understand what went wrong. It is crucial for us to get to the bottom of this issue and ensure that it is resolved as soon as possible.
We also understand the importance of your package and the urgency of this situation. If you could provide us with your order details and tracking number, we will personally look into this matter and keep you updated on our progress. We will also work with our carrier to determine if there was any miscommunication or error in the delivery process.
We assure you that we take your feedback seriously and are committed to addressing this issue promptly. We will do everything we can to locate your package and ensure it reaches you. Thank you for your patience and understanding as we work to resolve this."
Avoid if possible
Like others tracking shows delivered at 7:18 on 19.11 but nothing arrived. We were here the whole time. Tracking number WNBAA0321186243YQ
20 November 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry to hear about your experience. We understand how disappointing it must be to see that your package was marked as “delivered” at 7:18 on November 19th, but you did not receive anything despite being home the whole time.
We have noted your tracking number (WNBAA0321186243YQ) and will immediately investigate the status of your delivery. We will work closely with our shipping partners to verify the actual delivery status and provide you with a clear response as soon as possible.
Your feedback is very important to us, and we will keep you updated on our progress. Once again, we sincerely apologize for the inconvenience caused. If you have any questions or need further assistance, please do not hesitate to contact us."
Acceptable experience
I don't get it why people leave so many bad reviews. I've ordered a package from China to Hungary and they've delivered it under 2 weeks (of course I haven't paid for express shipping). I don't know how long they've shipped the package for before passing it to Pactic, then Express One, but I'm sure everything went great while my package was with them. Sure, my package's box was damaged a bit, but that's all. The product itself had no issues after shipping.
29 October 2024
Unprompted review
Reply from Wanbexpress
"Dear customer,
Thank you so much for sharing your experience with us. We are delighted to hear that your package arrived safely and that the product itself was in perfect condition. We understand that the box was a bit damaged, but we are relieved that the contents were unaffected.
We appreciate your understanding and positive feedback, especially considering the challenges that can arise during international shipping. We will certainly share your comments with our shipping partners to help them improve packaging and handling in the future.
If you have any questions or need further assistance with future purchases, please don’t hesitate to reach out. We truly value your support and hope you continue to choose us for your shopping needs. Have a wonderful day!"
I ordered 10 cardigans for ladies in my…
I ordered 10 cardigans for ladies in my book club. My tracking number shows the package was delivered on October 1st at 7:04 am, however as of this writing NOTHING! I have security cameras around my home and a sensor when someone enters my driveway, in addition, we were home during that time and no one rung our doorbell. DISAPPOINTED!
1 October 2024
Unprompted review
Reply from Wanbexpress
"We are truly sorry for the trouble you have experienced while waiting for your package. We completely understand your disappointment and frustration, especially when the tracking shows “delivered” but you have not received it. We take your feedback very seriously and will do everything we can to resolve this issue for you.
Please rest assured that we are not shirking our responsibility. Given the unusual circumstances you mentioned with your security cameras and driveway sensors, we will immediately contact the courier to verify the final delivery status and ensure that we provide you with a clear resolution.
If you have any additional information or need further assistance, please let us know. Once again, we sincerely apologize for the inconvenience caused and thank you for your patience. We will get back to you as soon as possible with a satisfactory resolution."
I spent 20 dollars on a pair of joycons…
I spent 20 dollars on a pair of joycons for the Nintendo Switch since I didn't want to spend 80 and it's been 2 weeks since I last got an update, last thing it said was it was in transit in Los Angeles. By the way this is the shipping number: WNBAA0313463987YQ I bought this off the Walmart app and I regret even buying it and I don't think it will ever come. But it's just 20 dollars so I'm not too upset
15 September 2024
Unprompted review
Reply from Wanbexpress
"Thank you for reaching out. We sincerely apologize for the delay in receiving your Joy-Con for the Nintendo Switch. We understand how frustrating it must be to wait for two weeks without an update, and we truly regret the inconvenience this has caused you. Please know that we take your concerns very seriously and are here to help.
We have noted the shipping number you provided (WNBAA0313463987YQ) and will immediately investigate the current status of your package. While we understand that the value of the item may not be high, your experience is very important to us, and we are committed to resolving this as quickly as possible.
We will keep you updated with any new information regarding your package and will work closely with our shipping partners to expedite the delivery. If you have any other questions or need further assistance, please don’t hesitate to let us know.
Once again, we apologize for the inconvenience and thank you for your patience. We will do our best to ensure a satisfactory resolution for you."
NEVER USE THIS COMPANY
First thing. I like in the description the first line. 'What went wrong this time.' Now Wanbexpress has got to be the WORST delivery company ever. And any company that uses them does not care about their customers. I read some of the other reviews. And my situation is not different from theirs. My item was 1 hour away. It was not left there. It is going on a state to state travel. According to the tracking web site it is arriving late. Well no $h!t. It, at the time of this review, is 2 weeks late. Wanabexpress, should be, don'tgiveacrapexpress. Before ordering from any where. Find out what shipping company that site uses. If it is this one. See if you can change it to another one. If not try buying the product elsewhere. My experience tells me. If the company you're buying from doesn't care to use a different delivery company. They don't need or want my business. I will pay, from now on, extra shipping costs. To use a more reputable company.
9 September 2024
Unprompted review
Reply from Wanbexpress
We are truly sorry to hear about your experience with Wanbexpress and the significant delay you have encountered with your delivery. It’s clear that this has been a very frustrating and disappointing experience for you, and we understand why you feel the way you do.
We take your feedback very seriously and want to assure you that we are committed to improving our service. We are actively working with our delivery partners to address these issues and ensure that our customers receive their items in a timely manner. Your experience highlights the importance of reliable shipping, and we will use your feedback to push for better standards.
We understand that you may be considering alternative shipping options in the future, and we respect your decision. Our goal is to earn your trust back by making significant improvements and ensuring that we prioritize customer satisfaction.
Thank you for sharing your experience with us. We hope that by addressing these issues, we can provide a better service for you and all our customers moving forward.
Ghost Company - Never arrived but its tracking says it did
Buy something very cheap in China using Ebay. My purchase was sent to me by "Wanb Express"
The tracking says that on Tuesday the 27th they delivered it to me "secure delivery - to household" but it never arrived.
I was at home, the package was very small and fit in the mailbox on my door. I was looking for information on the internet and it seems that this Chinese company that is in the UK is very unserious in its deliveries and has many complaints. My purchase never arrived but its tracking says it did. The value of what was purchased is very little, but the obvious lie of this "ghost" service bothers me.
Tracking number WNBAA0310065666YQ
27 August 2024
Unprompted review
Reply from Wanbexpress
"Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your recent delivery. We understand your concerns regarding the discrepancy in the tracking information.
We have noted your tracking number (WNBAA0310065666YQ) and have immediately initiated an internal investigation to verify the actual status of your package. We will keep you updated on our progress and contact you as soon as we have more information.
Your feedback is important to us, and we will take steps to improve our service based on your experience. Once again, we sincerely apologize for any inconvenience caused and thank you for your patience and understanding."
Absolutely HORRIBLE service
Absolutely HORRIBLE service. This company promised delivery on Aug 22 by 7 pm. I contacted Amazon at 7:32 pm to find out why my package was not delivered. The rep gave me a ETA for the same day yet the time changed to between 8pm and 10 pm. I checked Amazon's site about 8:30 and the date of delivery has been changed to Aug 28. This is absolutely unheard of!!! I ordered this dress on Aug 2☹️
22 August 2024
Unprompted review
Reply from Wanbexpress
We are extremely sorry to hear about your experience and the frustration you have faced with the delivery of your order. It is completely unacceptable for there to be such significant changes to the delivery time and date without proper communication, especially when you were expecting the item on a specific day.
We understand how disappointing and inconvenient this must be, especially if you were looking forward to receiving the dress on a particular date. Please accept our sincere apologies for the inconvenience caused.
We will immediately investigate this issue to understand why there was such a discrepancy in the delivery information. In the meantime, we will work with our logistics partners to expedite the delivery process and ensure that your order reaches you as soon as possible.
If you have any further questions or need additional assistance, please let us know. We are committed to resolving this issue promptly and ensuring a better experience for you in the future.
Thank you for bringing this to our attention, and we hope to make this right for you.
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