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Walthermode Reviews 93

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TrustScore 2 out of 5

2.2

Clothing Store
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Company details

  1. Clothing Store
  2. Women's Clothing Store

Contact info

2.2

Poor

TrustScore 2 out of 5

93 reviews

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1-star

Replied to 91% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

a terrible service. probably a money scam

Product purchased from this Belgium company was shipped from a factory from China. Not uncommon for e commerce. Their customer service is quite terrible however. I should have been more wary of this site. Any email just gives a generic response. I assume to give the veneer of a legitimate business. I receive a product that was clearly labeled wrong and not what I ordered. I assume they want me to pay more money to get the correct product I purchased. I'm pretty furious as its been just one ignored email after another.
At this point I'm going to look into how to get this site shut down because they clearly just try to scam people.
I recommend staying away from this business.

As an update I discovered ad a consumer you have rights. As such I'll be filing fraud complaints soon with every country this company is involved with since its been weeks of silence. I will continue to update.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company.poor goods , they send wrong sizes so you can’t get your money back

Don’t buy from this company.
I bought two shirts . They were wrong size .
I wanted my money back but you must send not Germany where the product was sent . But to China . It cost 30 euro .
So it has been since December and I have not received any money back .
What is a shame they offered 30 percent money and 100 percent of a new purchase for more poor quality products.
Then I was offered 50 percent and 100 percent back .
I have lost 100 euro.
Do not but anything from them .
Or any other of these Chinese companies . You will loose

2 December 2025
Unprompted review
Walthermode logo

Reply from Walthermode

Dear Christopher Dobranski,

thank you for sharing your experience so openly.
We understand how frustrating it is when sizes do not fit and a return does not lead to the expected resolution. Losing trust in this situation is completely understandable.

When a return feels unclear or costly and no clear outcome follows, that is not acceptable from a customer’s point of view. We take your feedback regarding sizing, return handling and communication very seriously.

We have requested your details via Trustpilot so our team can review your case carefully and provide you with a clear, personal follow-up. Our goal is to bring clarity to your situation and address it properly.

Kind regards,
Marie
Customer Service
Walther Mode

Rated 1 out of 5 stars

Cheap goods from China.

19 December 2025
Unprompted review
Walthermode logo

Reply from Walthermode

Hallo Rene Schiersch,
danke für deine Rückmeldung. Es tut mir leid, dass du mit dem Eindruck zur Ware unzufrieden bist. Qualität und Verarbeitung nehmen wir sehr ernst und möchten deinen Fall konkret prüfen.
Wir haben deine Daten über Trustpilot angefordert, damit unser Team den Artikel und deine Bestellung zuordnen kann. Wir melden uns persönlich bei dir, um eine passende Lösung zu finden.
Mit freundlichen Grüßen, Marie, Kundenservice Walther Mode

Rated 3 out of 5 stars

Shop & Products ok, but...

Everything ok with the order and the product, BUT
- I received 10 Emails detailing every little step before the shipment arrived and
- just now received an email offering me 5 Euros for a 4/5 star review.

16 December 2025
Unprompted review
Walthermode logo

Reply from Walthermode

Liebe Berufstätige Mutter,

vielen Dank für dein ehrliches Feedback und dafür, dass du dir die Zeit genommen hast, deine Eindrücke zu teilen. Es freut uns sehr zu lesen, dass du mit dem Produkt und deiner Bestellung zufrieden warst.

Deinen Hinweis zur Anzahl unserer E-Mails nehmen wir ernst. Unser Ziel ist es, transparent zu informieren, ohne dabei zu überfordern. Wir geben dein Feedback intern weiter und prüfen, wie wir die Kommunikation künftig ausgewogener gestalten können. Auch der Hinweis zur Bewertungsanfrage ist bei uns angekommen. Rückmeldungen sollen immer freiwillig und unbeeinflusst erfolgen.

Danke, dass du uns darauf aufmerksam gemacht hast. Solche Hinweise helfen uns, unseren Service weiter zu verfeinern.

Mit freundlichen Grüßen
Clara
Kundenservice Walther Mode

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