Walmart eCommerce Mexico Reviews 29

so mid - probably won't order from here again

No legal invoice for my Taxes.
I Am sparing this shop until 2030
And America too

I ordered from Walmart Mexico 6 times in the last year. 4 of those times, the order arrived late, even though I paid extra for immediate delivery. I get excuse after excuse, without any resolution. The last time, I got a call from +529992282031, not even a Walmart registered number, at 7.23 PM, to tell me that it would take an hour for my order to arrive. My order was scheduled to arrive at 7:00pm. This is not the level of professionalism of Walmart in the US. They really need to be wary of brand dilution.

In-store payment terminals don't accept apple pay.

Make an order through the app, promises to deliver within 1 hour. Delivers 3 hours late, with some food spoiled.
Contact customer service for refund, and it's nearly impossible - terrible service.

The ABSOLUTE WORST. I bought a NEW air conditioner and received one that was refurbished with scratches, bumps, and it was very dirty even had cobwebs on it. I immediately contacted customer service via chat and phone to return the item and it has been over two months since they’ve given me a solid response and returned my money. They’ve asked me to resend all proof 4 times and still have never received a response. It’s the worst customer service and online shopping experience I’ve ever had not to mention frustrating. Walmart is now at the top of my call list and still nothing, each time they say they are making my case a priority and it always ends up with me having to call again.

Very frustrating experience. Stayed all day home waiting for the scheduled delivery of my order #4232345001108, but they didn't bother to even call and say they were not coming.

When I noticed they were late I reached out through their chat multiple times. In Spanish I asked what was going on since the driver was already late 1h but they told me I should consider Mexico City's time zone and not Cancun's where I was. Weird since sites can normally convert time zones and that shouldn't had bee an issue. But I believed the chat operator when she said within around 30 min the driver would arrive. He did not.

Waited another 3h and nothing, then contacted them again. This time the operator simply left the chat without explanation and left me talking to myself, I was always respectful and in typed in Spanish. Another operator joined and I had to explain the situation for a 3rd time. She was polite and assured me they'd still deliver it the same day, we just had to request a new delivery time (petición para reprogramar la entrega del pedido), which we did and the number was 230812-74583-6922-0001. I told her I was skeptical and didn't believe they'd come at all but she reassured me and so I kept waiting till night. But obviously nobody showed up and nobody called. Complete disrespect and unprofessionalism.

What's even worse, on their site when I log in now my order won't even show up, it has been hidden by them as if it had never existed. Very rude and disrespectful. The only way to see the order is to enter directly through the e-mail confirmation link they first sent me.

I've had my Walmart account for a couple years and they treat me like this at this Walmart Cancun, it'd be comical if it wasn't sad. Their online department needs a major overhaul, and probably some bad apples need to be let go, too much is too much.

Until them we have to shop at the competition unfortunately.

I would give a -5 if that was an option. I am very disappointed with the pickup experience. I ordered, arrived, asked for my order and it took about 20-25 min to get it. Then I was missing 2 packs of water! They argued it was not on my order but I have the confirmation. Also, I was given a price of $718 pesos online then charged $938 in person. Didn’t even give me the waters I paid for! Thieves!!! I will never shop at Walmart on Mexico again!!!

Wrong products, spoiled pack of carrot (normal expiration date but the carrot itself smell like an alcohol and super sticky), awful customer service.

They honor their return policy when my shoe heel broken

Walmart had some toys on sale last week for 4 dollars that were normally 25.99.... so I am happy. I got my Christmas list done early. my man is back in my life this is awesome.

I like using it because it's convenient but they didn't give 200 pesos discount twice when they promised. The first time they didn't have all items available and the staff didn't speak English to negotiate the alternatives. The second time they just didn't give the discount to another person even if it was her first order.
And the couriers usually don't speak English and last time the credit card terminal didn't work.