Banner for Wallet in Telegram

Wallet in Telegram Reviews 222

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

All coins change to USDC or usdt is fee! No free fees on change converter in telegram wallet. Bybit offer free converter with all coins.

Company replied

Rated 5 out of 5 stars

I've been using Telegram Wallet for a while now and I'm really impressed. It's incredibly simple to use and the fact that it's embedded directly in Telegram makes everything so convenient - no need... See more

Company replied

Rated 5 out of 5 stars

Last year i've been doing send some crypto from Wallet in telegram, and then im very dizy when i was know if my Transaction is wrong address, then i choose to not thinking about it. Im curosity abou... See more

Company replied

Rated 5 out of 5 stars

I had an issue during my P2P trade where the seller didn’t send the USDT at first. However, the support team handled the situation quickly and resolved it in a fair way. I really appreciate their pro... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Money Transfer Service
  3. Non-Bank Financial Service

About Wallet in Telegram

Written by the company

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ users in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users.

Wallet in Telegram offers a dual-wallet experience with
  • Crypto Wallet, a multi-chain wallet for trading and sending crypto to contacts;
  • TON Wallet, a self-custodial wallet with access to the TON ecosystem of dApps and tokens.

For more information or to get started, click on t.me/wallet or tap “Wallet” in Telegram Settings.

Contact info

  • Province of Panama, district of Panama, Betania, Vía Ricardo J. Alfaro, PH The Century Tower, office three hundred seventeen (317), 0819, Panama City, Panama

  • support@wallet.tg
  • wallet.tg

You should know

4.1

Great

TrustScore 4 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

All coins change to USDC or usdt is…

All coins change to USDC or usdt is fee!
No free fees on change converter in telegram wallet.

Bybit offer free converter with all coins.

30 April 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for bringing your feedback to our attention!

There is indeed a fixed fee for performing swaps in Crypto Wallet. It is used to maintain high speed and security for any transaction. We value your comfort and understand that it is crucial for swaps to be affordable, and our Team is always working on optimising the cost of coin exchange.

You can find out more about Exchange fees and limits in our FAQ via the link: https://help.wallet.tg/article/50-fee-rates-and-limits#Exchange-rate-ZWbJI

Rated 1 out of 5 stars

Stop-loss failed, trades executed at non-existent prices and hidden spreads

I had a very negative experience using this Wallet.

I am an experienced trader and use Interactive Brokers, so I clearly understand how markets and execution should work.

Here is what happened:
• I bought MicroStrategy and placed a stop-loss at $125
• On Sunday (when stock markets are closed), during their technical maintenance, my position was liquidated at $117
• This price did not exist in the real market
• My stop-loss did not work correctly

After maintenance ended, the price returned to around $125, but it was impossible to re-enter the position at the same level.

This alone is already unacceptable.



But the bigger issue is systematic:
• The price you see is NOT the price you get
• Buy orders are always executed higher
• Sell orders are always executed lower

I observed gaps of:
• up to 3–5% on stocks
• consistent spreads on crypto as well

This is far beyond normal slippage.



In addition:
• There are hidden fees, including liquidation fees not clearly disclosed
• Leverage costs are extremely high (in my case ~50%+ annualized), while presented as “minor fees”
• Pricing during weekends appears artificial and not linked to real markets



Overall, this platform shows:
• unreliable execution
• lack of transparency
• misleading pricing

I strongly advise others to be extremely careful.

Based on my experience, this is not a system suitable for serious trading.

14 April 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We really appreciate the time taken to share this experience — it is very important to us.

Your case has already been escalated to our Support Team for a detailed review, and we’re actively looking into it to find the best possible solution for you.

In the meantime, we’d like to provide a bit more context regarding your experience. The exchange rate at any given moment is determined by Lighter, a trusted third-party platform that reflects real-time market conditions.

Due to slippage, the execution price may differ slightly from the displayed price — this is a common occurrence in perpetual trading. Additionally, the difference between buy and sell prices is known as the spread, which is also a standard aspect of trading. We always aim to keep the trading process as transparent as possible and clearly highlight all applicable fees.

We understand your concerns and are treating your case with the attention it deserves.

Rated 5 out of 5 stars

I'm a complete newbie to the world of…

I'm a complete newbie to the world of cryptocurrency, and when choosing a service to buy cryptocurrency based on carefully researched articles, I paid special attention to its length of existence, the number of reviews, and the content of those reviews. This method doesn't always work, but this time it worked perfectly! I simply needed to make a few cryptocurrency payments to one service, since their terms only accept cryptocurrency payments. That's why I started all this, because I really needed this service for work. And in my case, I was that newbie whose computer had a virus that spoofed the payment address. Of course, I didn't even know about it. So I registered for Wallet in Telegram and tried to make a transfer, but it froze and wouldn't go through. The system immediately notified me of this, which happened just as quickly in the chat and during my cryptocurrency purchases. It also informed me that my transfer to the wallet was not going through. I contacted support to find out the reason and received a quick response. It turned out that the address I provided to pay for the service was spoofed by a virus. Customer support responded not only promptly but professionally! They also advised me on how to remove the virus and what to do next. They were very polite and patient with me, a complete newbie, and gave me precise advice that was very helpful. Ultimately, they saved my money by providing professional advice and assistance, and they did it quickly. I want to express my HUGE gratitude to them! Of course, if I ever use this service to pay for or buy cryptocurrency in the future, I will only use them!

12 April 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for sharing your experience and for choosing our service.

We’re really glad we could help you avoid a potential loss and guide you through this situation. It’s great to hear that the team was able to provide clear and timely support when it mattered most.

If you ever need assistance in the future, we’ll be here to help.

Rated 5 out of 5 stars

Great effort and dedication to solve my…

Great effort and dedication to solve my problem. Super attentive.

4 April 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for appreciating the efforts of our team!

We are glad to hear that you were satisfied with the support you received.

Wishing you a smooth and effortless experience ahead.

Rated 5 out of 5 stars

First and foremost

First and foremost, the wallet support system is extremely simple and intuitive; appeals are resolved very quickly—unlike on other exchanges, where days can be wasted.

31 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We truly appreciate your kind feedback about our Support Team.

It is our priority to keep the appeal process simple and intuitive.

Should you have any other questions, we’re always here to help!

Rated 5 out of 5 stars

Best review system.

Best review system. Someone try to scam but support helped me a lot.

30 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We appreciate your kind words and are glad to hear that our Support specialists resolved the situation.

The safety of our users is very important to us, and we always do our best to ensure their security.

If you ever need assistance, please don’t hesitate to reach out — our Support Team is always ready to help.

Rated 1 out of 5 stars

Telegram’s @wallet is a scam

Do not ever use them. I was recently scammed.

I deposited funds and held them there for over a year. Recently, they froze my account.

When I contacted customer support, they claimed I had breached the user agreement. When I asked for further details, they said they could not provide any, only repeating that I had violated the agreement.

I told them I was willing to cooperate fully—provide KYC, proof of source of funds, or anything else needed to resolve the issue. They refused and said the decision was final and could not be reconsidered.

In other words, they simply took my funds. And the most absurd part is that you can’t even properly file a complaint, because in their user agreement you essentially allow them to do this—freeze or seize funds at their discretion, without notice or explanation.

24 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We’re sorry to hear about your experience and understand your concerns.

Our service operates in accordance with our User Agreement and applicable regulatory requirements. In some cases, accounts may be temporarily restricted as part of compliance and security procedures. Due to these obligations, we may not always be able to disclose specific details.

We’ve requested some information from you to review your case in detail. Please reply to that request or contact our Support Team directly via https://t.me/wallet_supportbot so we can assist you further.

Rated 5 out of 5 stars

The support I received was outstanding

The support I received was outstanding! The response was incredibly fast, professional, and very encouraging. I really appreciate how quickly you clarified everything for me. It’s rare to get such a human and kind response from a support team. 10/10!

22 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you so much for your feedback!

We are pleased to hear you’re satisfied with our service and that our Support Team quickly clarified everything.

Our aim is to provide fast, clear, and professional assistance to our users, and your kind words mean a lot to us.

We appreciate your support and are always here if you need any help.

Rated 5 out of 5 stars

👍👍👍👍👍

👍👍👍👍👍👍👍👍👍👍

18 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for the 5-star rating and all your thumbs up!

We truly appreciate your support and are glad you’re enjoying our service.

Rated 5 out of 5 stars

I had an issue with a transaction and a…

I had an issue with a transaction and a support manager was super helpful and patient with me. Resolved the situation in my benefit and were super clear and professional in communication with me. 10/10. Great work.

17 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thanks for sharing your thoughts about the experience with our Support Team!

Providing clear and helpful support is very important to us, so your feedback means a lot.

If you ever need assistance again, feel free to reach out — we’re always here to help!

Rated 4 out of 5 stars

The response from the team was all most…

The response from the team was all most lost hope but late got a response from the team apologizing for the delays cause of carefully reviewing my complaining

7 January 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for sharing your feedback.

We’re glad our colleagues were able to get back and carefully review your case.

If you have any further questions, our Support Team will be more than happy to assist you via the chat: https://t.me/wallet_supportbot.

Rated 5 out of 5 stars

Trust me, you should trust them....

I contacted the support team for a dispute regarding the incomplete payment of my order which I was sure the buyer wanted to default, but the person in charge of the dispute helped me retrieve my funds and there was not misunderstanding again, I also love the humility and calm in their level of approach and I loved the fact that I was not shunned. I think they deserved the stars for this.

7 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Huge thanks for taking the time to share your experience!

We’re delighted to hear that you’re satisfied with our service and that our Support Team could help you retrieve your crypto assets smoothly. Your kind words really mean a lot to us!

We sincerely appreciate your support, and we’re always happy to help whenever you need it.

Rated 5 out of 5 stars

Free network

Open my wallet

8 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thanks a lot for giving us a 5-star rating and for your support!

If you have any issues using our service, please don’t hesitate to reach out to our Support Team with the details: https://t.me/wallet_supportbot. Our colleagues will be happy to help you further.

We look forward to assisting you anytime you need help!

Rated 5 out of 5 stars

The speed and efficiency of Telegram…

The speed and efficiency of Telegram wallet customer service is outstanding! One of the best CS of cryptocurrency platforms that I have dealt with. Thank you!

5 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for your review.

It’s great to know that our Support Team was able to assist you quickly and efficiently.

Your review made our day!

Rated 5 out of 5 stars

Top tier customer service

Top tier customer service. They took my request very seriously and always ensured security was top priority before they executed anything on my account.

6 February 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Many thanks for sharing your experience.

We’re pleased that our Support Team could handle your request carefully.

Security is always our top priority, and we remain committed to providing a secure and seamless experience for all our users.

Rated 5 out of 5 stars

Greatest UX and support

Greatest UX, very easy to use and best support.

4 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for your feedback!

We are happy that you enjoyed the user experience and found our platform easy to use.

Our Support Team is always ready to provide the best support possible.

Rated 5 out of 5 stars

Very nice service

Very nice service

2 March 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We really appreciate your kind words!

It is great to hear you are enjoying our service.

Your feedback means a lot to us!

Rated 5 out of 5 stars

Excellent Support

I recently contacted the Telegram Wallet support team regarding a payment issue I was experiencing. From the very beginning, their response was prompt, professional, and helpful.

My concern was resolved much quicker than I expected, and the support team clearly explained each step of the process, which gave me confidence and peace of mind. The entire experience was smooth and efficient.

I truly appreciate their dedication to customer service and would absolutely recommend Telegram Wallet support to others. It’s reassuring to know that such a responsive and reliable team is there when you need assistance.

22 February 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

Thank you for sharing a detailed and thoughtful review. We’re really pleased that your experience with our Support Team was helpful.

Resolving issues efficiently and keeping our users informed at every step is very important to us. It’s great to know that the process gave you confidence and peace of mind.

We’re so happy you appreciate our service enough to recommend us to the people you care about.

Rated 4 out of 5 stars

Very good customer support

Very good customer support. Fast replies and helpful. They helped me solve my problem, they are fast and helpful!

20 February 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We’re delighted to hear about your positive experience with our service, and we’re glad your issue was resolved smoothly.

Ensuring efficient and reliable support for our users is our priority, and we are sincerely thankful for your review.

Rated 5 out of 5 stars

Thank you so much for the prompt…

Thank you so much for the prompt response and continuous follow-up. I also thank the support team.

20 February 2026
Unprompted review
Wallet in Telegram logo

Reply from Wallet in Telegram

Hello,

We truly appreciate your feedback.

Our Team always strives to provide prompt responses and consistent follow-up to ensure every issue is resolved efficiently.

We’re pleased to know that our service met your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look