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Wallace Cotton Reviews 

6,967
•
TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Considering 1,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, noting items like sheets and bedding are soft, well-made, and match online descriptions. Many people highlight the fast and efficient delivery service, with orders often arriving quickly, sometimes even the next day, and appreciate the clear communication regarding shipment updates. The overall service and ordering process are frequently described as excellent and easy, further enhanced by the beautiful and thoughtful packaging, often including reusable bags and special touches. However, some customers also noted issues with their orders, such as receiving the wrong item, having packages delivered to an outdated address despite attempts to correct it, or finding packages partly open with contents exposed due to insufficient sealing.

What people talk about most

Product

People report positive experiences with products, frequently highlighting their comfort, quality, and... See more

Quality

Consumers consistently express high satisfaction with product quality, frequently describing items as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super quick and efficient... See more

Service

Users describe positive interactions with service, consistently praising its excellence and efficiency. Many... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were greeted warmly at the Newmarket store and continued to converse. Our many questions were answered when comparing and deliberating over products. The item we chose was a gift which was then nic... See more

Rated 5 out of 5 stars

Easy to order. Good tracking of article being delivered Delivered quickly. Beautifully presented in lovely bags. A special handwritten note from the Packer. A great purchase , well made, a... See more

Rated 5 out of 5 stars

I finally resisted and bought some Flannelette Sheets and my husband said he had the best sleep ever and that he didn’t want to get out of bed this morning . The bed was very comfortable last night a... See more

Rated 5 out of 5 stars

After a recent trip to Auckland, from where I live in Marlborough, I visited Wallace Cotton. I was in need of new PJ’s but had no room in my small suitcase. Once home I ordered online and went whole h... See more

Popular products

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Beloved Hydrangea Oxford Pillowcase Set

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Downtime Duck Standard Pillow Inner

Downtime Duck Standard Pillow Inner

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Botanic Wonder Blunt Umbrella

Botanic Wonder Blunt Umbrella

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Purity Organic Cotton Sheet Set in Pink Stripe

Purity Organic Cotton Sheet Set in Pink Stripe

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Mr Squeaks

Mr Squeaks

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Company details

  1. Home Goods Store
  2. Bedding Store
  3. Boutique
  4. Clothing Store
  5. Linens Store

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,967)

1,553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wallace Cotton are so easy to do business with!

Wallace Cotton are so easy to do business with. They're prompt and it's all straight forward and the item arrived quickly. Lovely quality and above expectation.
I've had to return the item due to being the wrong size and that also has been really straightforward which I really appreciate.

27 July 2026
Rated 5 out of 5 stars

Great Flanelette Sheet Sets

I finally resisted and bought some Flannelette Sheets and my husband said he had the best sleep ever and that he didn’t want to get out of bed this morning .
The bed was very comfortable last night and I can see that I will have to buy another set.

23 July 2026

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