Walker Slater Reviews 3,524

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Women's Clothing Store

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning Vest

My husband is overjoyed with his new vest, he wore it on his birthday. We weren’t sure about sizing but the 44 fit perfectly! We will be purchasing future items from Walker Slater.

25 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you very much for your 5 star review, we are so glad your husband wore his Walker Slater waistcoat on his special day.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater.

Rated 5 out of 5 stars

Quality, style and tradition

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this one is like a breath of fresh air in this time of overconsumption. I thank Walker Slater for valuing quality, beauty and history over marketing, consumerism and numbers.

25 October 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

Your wonderful feed back means the world to us. It sums up what Walker Slater really strive to be all about.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellent quality, great service

I have already ordered multiple times from Germany and delivery was always very quick through express shipping. Customer Service is very good with emails being answered within a few hours and replies actually being helpful. Returns are easy (but you have to pay for them if it is not due to a defect).
The quality of the materials and the tailoring is excellent, easily beating off the rack options of higher price in physical stores in my area.
If I would have to find a flaw with Walker and Slater it would be that their best designs sell out pretty quickly.
I have not tried the knitwear yet, but I certainly look forward to it.
Regardless if you are looking for a formal suit or a more casual blazer, Walker and Slater is definitely worth your time.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Great coat and excellent delivery

Great coat and excellent delivery. Fits perfectly, high quality!

5 July 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful sweater

Item was shipped promptly and was exactly what I asked for

28 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Tweed Jacket

Fast delivery, no problems with customs (to EU countries).
The jacket is just perfect. English fit with superb quality of the wool.

28 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Review

Came quickly and was exactly what I expected. Only didn't realize there would be a seventy seven dollar tower on my end. Nothing to do with you of course

27 September 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review.

We hope to welcome you back soon

Warmest wishes,
Walker Slater

Rated 1 out of 5 stars

IMPORTANT !

IMPORTANT ! I have Sent Multiple Messages regarding my Irder, as I have not Received the Sportcoat !!! Additionally, I cannot get any Tracking Information from DHL ! Between the Cost of the Coat & Shipping/Fees I have Spent over $500.00. This has been a Terrible Experience. Please Advise: William Meara 781-706-9309

26 September 2025
Walker Slater logo

Reply from Walker Slater

Hello William,

Thank you for your review.

After reviewing this, I have seen there are multiple emails between yourself and us and the issue has been resolved. Unfortunately Tariff charges are completely out of our control, set solely by the US government. All information is listed on our website.

Kindest regards,
Walker Slater

Rated 5 out of 5 stars

Great service.

Great service.
Excellent quality
Speedy delivery

26 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

On a visit to Edinburgh my daughter and…

On a visit to Edinburgh my daughter and I found this store. Amazing fit and fabrics. I bought a v neck sweater vest and had to order two more upon returning to the states. Delivery was fast and efficient.
I think I’ve found my new favorite brand!

25 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review. We are so glad you and your daughter found us.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I love my new jacket

I love my new jacket! Super!

25 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

I got a lovely sweater but didn't…

I got a lovely sweater but didn't factor in conversion from £ to $ and in addition was hit with a $70 import duty (trump tariff?), so the sweater cost me ~$300.

25 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for your review.

Unfortunately Tariff charges are completely out of our control, set solely by the US government. We strive to keep our garments at fair prices and highest quality.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Superbly Crafted Jacket

This jacket has superb design, tailoring and quality of fabric. The product photos were accurate and shopping online was easy. Delivery was prompt. I am extremely pleased with this purchase.

24 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review.

We hope to welcome you back soon

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Outstanding

Perfect fit, great quality. Outstanding customer service! I totally messed up my order. But they fixed it and still my order arrived two days later in Germany

24 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review.

We hope to welcome you back soon

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great products

Great products, nice fabrics and cuts, impeccable service!

24 September 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

This is my 4th purchase from Walker…

This is my 4th purchase from Walker Slater.

The latest items were beautiful (as expected)

I live in Canada and the items are always packed perfectly.

I will never hesitate to order from Waller Slater - the level of quality is superb.

The customer service is equally excellent.

Well done and thank you!

Loyally,
JK

29 August 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon JK,

Thank you so much for your wonderful review.

We are so glad to hear you are onto your 4th order with Walker Slater and we really look forward to welcoming you back soon for your 5th!

Warmest wishes,
Walker Slater

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