Walker Dunn Surveyors Reviews 

345
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and supportive staff for providing exceptional communication, returning phone calls promptly, and answering all questions clearly from the very beginning. Consumers note how exceptionally efficient and prompt the service is, with thorough property evaluations delivered rapidly and written in a way that is very easy to digest. Some reviewers were not happy with certain aspects of the experience, noting that they never saw the surveyor in person, feeling that professionals relied too much on non-invasive limitations, and wishing for much more specific evidence regarding property findings.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that everything is handled efficiently and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Response time

Clients share positive opinions on response time, noting that inquiries and quotes are handled very promptly.... See more

User experience

Customers consistently note positive experiences with user experience, finding reports well detailed,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a good quick service with excellent updates and feedback. The report was well detailed and quite easy to understand, although some pictures would have helped. The surveyer was very happy to a... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(345)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

House survey

Detailed survey completed and report received promptly. Very helpful with follow up questions, providing additional detail as requested.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and value for money from Walker Dunn surveyors. I was recommended to them by my mortgage advisor and I'm glad I went with them. I had a level 3 survey done on a property I'm purchasing and the report I received was very thorough and detailed and will prove to be a valuable resource for years to come.

Simon, the surveyor, called me after he'd done the survey to take me through the main points he'd found and after receiving the report he also spent a good amount of time on the phone with me answering my questions, which as a first time buyer I really appreciated.

Would fully recommend!

11 November 2024
Unprompted review
Rated 4 out of 5 stars

Very rude on the phone and I wasn’t even their client!

It was my buyer who instructed ‘Walker Dunn’ to carry out a survey on my property, I merely phoned to get a rough idea of what kind of time window I could expect the day before (I have elderly parents in hospital/or at home who need my care who live miles away).
I was spoken down to like a naughty schoolchild and that I would have been told they don’t give specific times ‘when I instructed them’, I obviously pointed out I didn’t, and also didn’t appreciate being spoken to in that manner.
The girl did apologise about how she came across (I suspect in anticipation of any complaint) and eventually did narrow the times down and tried to smooth things over, but why be so unhelpful and rude in the first place?

Edit 26/11/24
Spoke to a lovely lady called Caroline from ‘Walker Dunn’.
Two things, I don’t judge a company on when things are going right, I judge them on when things go wrong, and what they do about it, Caroline apologised on behalf of the lady concerned and on behalf of the company, the apology was genuine and sincere and I thank them for that.
The survey was carried out by a gentleman called Ed, who was thorough, professional, courteous and engaging (I hope he never loses that) so with all the above in mind I’m happy to change my review as I’d recommend Ed highly.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

A very thorough inspection and detailed report

I was contacted by telephone from a recommendation from the estate agent. I chose the level 2 Homebuyer survey and was given a date for the survey to be carried out. The subsequent report following the survey was very detailed and I felt that the agent had been thorough in her inspection. I would recommend this estate agent.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service and Communication

Walker Dunn were recommended to me by an Estate Agent that I deal with frequently through work. I cannot fault the service I received and the communication was brilliant. The Surveyor called me with a summary following his visit of the property and the Report was produced within 24 hours. I will definitely recommend Walker Dunn to my family and friends if they are in need of a Survey.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly reccomend!

It was really easy to organise our survey with Walker Dunn! Their responses were quick and everyone we spoke with was very friendly.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience. Although it took a little time from booking to get the survey done, they made up for it with a super quick turn around and we had the report within less than 24 hours. The report was really clear and the surveyor who wrote it up was really informative and helpful when I spoke to her on the phone. Great experience.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

I made an appointment for my Home…

I made an appointment for my Home survey level 2 and valuation on November 13th. Walker Dunn made an appointment with the vendor for the survey on November 24th and got the report on November 27th. The report was very detailed and professionally recorded, which made me more precise. Great understanding of the status of the property I purchased and efficient and prompt service from Walker Dunn. Many Thanks. I appreciate it. Highly recommended.👍

13 November 2023
Unprompted review
Rated 5 out of 5 stars

I booked your company for a valuation and was impressed

I booked your company for a valuation and was very impressed with the comprehensive report I received and how quickly it was delivered. I phoned your office a few days later to see if I could talk to the surveyor herself and she rang back within the hour and she answered all my questions, being very knowledgeable, professional and friendly.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Fast and Reliable

From the moment I contacted Walker Dunn, they could not do enough to help.
Instant reply's via email, great communication and a homebuyer survey completed within the week.
Was expensive for the report, but you’re paying for the 5* service.

14 September 2023
Unprompted review

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