Editing after refunds I received reply after review here Just suggesting customer service need to improve to get reply back on time when people feel there money in danger reply is late get upse... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Complete scam, don't believe anything stated on their homepage! I ordered in August, asked several times for delivery updates and since I never got any sort of response asked for a refund, nothing... See more
I ordered some oil over 4 weeks ago . The money went out of my account same day, I am still waiting for contact for refund or delivery, I have emailed 5 times but heard nothing contact number is dea... See more
Ordered some Cyprus potatoes a month ago and after chasing the order by email and having no response, I’ve still not received my order!! Wish I’d read these reviews before ordering, they’re clearly sc... See more
Company details
Written by the company
WAISLAMAA is a lifestyle retailer dedicated to inspiring customers through a unique combination of product creativity and cultural understanding.
Contact info
United Kingdom
- waislamaa.com
2.1
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offered full refund
Item was no where near as described or in photo. Material, design totally different. I waited a long time for it. I informed them about the issue with the dress and although they said to return it, it was too much of a waste of time and money and unnecessary hassle. Following posted review on trust pilot I have been offered refund. So changed from 1 star to 3.
2 May 2022
Product never arrived but customer…
Product never arrived but customer service responded to my enquiries and I received a full refund
13 April 2022
Took far too long to arrive which is…
Took far too long to arrive which is why 2 stars. Bag is lovely and good value but whole experience waiting for it was ridiculous.
7 April 2022
Highly rated customer service, highly trustworthy!
Their customer service is simply outstanding. Always a call alway, and ready with an email read before attending my call, no matter how quickly after writing an email I called them.
Very polite and understanding customer service. I am delighted to have placed an order with them and would definitely be soon ordering from them again.
There was an issue with my order, they refunded the complete amount without taking the item back. Even when I insisted for them to charge me, they didn’t. That’s very rare.
Thank you for opening such a wonderful business with such fabulous customer service. You’re serving the community pretty well. Thanks again! We’re delighted to have you Waislamaa! :)
16 February 2022
Unprompted review
Good service
I have placed an ordered and wait for delivery but when i didn’t get. I contact with them via email and they have replied by saying they don’t have in stock they ask me to wait or if i want refund.so I asked for the refund if they don’t have in stock and they have refunded as quicker.
The owner have called me today about delaying reasons, as he was very sorry about delay and out of stock reasons i m really happy with his customers service and quick response on refund process Thankyou and good luck .
25 October 2021
Reply from Waislamaa
Thank you so so much for your kind review. Jazaki Allah
Reply from Waislamaa
Thank you so so much for your kind review.
Stellar customer care
There was a problem with the shipment cost and the customer manager was simply stellar in finding a solution.
5 stars are more than deserved.
19 October 2021
Reply from Waislamaa
Thank you so so much for your kind review.
Reply from Waislamaa
Thank you for your custom on many occasions and we really appreciate your kind words in the review.
I received my purchase yesterday and I…
I received my purchase yesterday and I am pleased with it. Although it was a long wait, I can honestly say that it was worth it. My initial concern was that it would be too tight on me, but it was a perfect fit. Jazakallah for this and I hope more people learn about this site inshaAllah.
22 September 2021
Reply from Waislamaa
Thank you so so much for your kind review. Jazaki Allah
Very trustworthy, quality products!
This website has literally everything. Very unique and very reasonable prices. I made an order for a chandelier and a sofa, it came so quickly and the quality was top notch! 👍🏻 Would recommend! ☺️
10 August 2021
Unprompted review
Reply from Waislamaa
Thank you so so much for your kind review. Jazaki Allah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.