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waEV-charge Reviews 

1,425
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting quick responses and dedicated agents who resolve issues efficiently. Many commend the professional and helpful staff, including installers and support teams, for their expertise and pleasant demeanor during the smooth installation process. People also appreciate the product's reliability and ease of use, making their charging experience faultless and straightforward. However, some customers also noted initial installation issues or delays, and a few experienced problems with charger reliability, including units breaking down or not connecting. Additionally, some reviewers were not happy with aspects of customer service, mentioning unhelpful responses or a lack of engineer call-outs for persistent issues.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as incredibly helpful, patient,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Product

Customers had positive experiences with the product, often praising its appearance, functionality, and ease... See more

User experience

Reviewers express satisfaction with the overall user experience, describing it as easy, smooth, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using WaEV-Charge for 2 years after we got our electric car and it worked great, we recently switched our broadband provider and our charger wouldn’t connect to charge the car. I contacted... See more

Company replied

Rated 5 out of 5 stars

Great company very easy, the main delay was OZEV however once this went through installation was within a week. Would recommend as the customer service is very quick. Having a WhatsApp number makes a... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with WaEV from the very start when I purchased the charger. It was cheaper than other companies. Then the installation day was so easy and quick They also have a great cust... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,425)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish kept up to date through the whole process would totally recommend also helped they managed to get a government grant that then reduced my total bill for me thanks again guys great work

25 February 2026
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Reply from waEV-charge

Thank you Justin, we really appreciate your feedback & review.

Rated 5 out of 5 stars

WiFi connection issue

One What’s App message regarding connection and charging issues and an instrumental video link arrived, which sorted my problem out.

23 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Louise, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent after sales ser

Although initially had difficulty. Charger was installed before we got the car. Our fault. The help we got to overcome the problem was very good. All is OK and working well. Thanks for quickly helping us.

23 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Stuart, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent aftersales service

So i researched the company prior to purchasing the EV charger as I read some horror stories on the other companies EV chargers and where the problem lies is very poor aftersales service but reading the reviews for the Wave Charger all i could see was positive reviews. I have now had two issues with the unit which were to do with my set up not the unit itself and I have to say that the aftersales service is excellent and responsive. It was same day quick and solved my issues. Would definitely recommend the unit and also the back up service is fantastic. Its no use buying a EV charger if the aftersales is no good when you need to get your car charged.

18 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Ata, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really impressed from the start dealing…

Really impressed from the start dealing with waEV through the messaging service and then installation with voltari absolute class act through Justin in the messaging service and on the phone through to the installer Hanif first class

17 February 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Quick service

Quick service, from quote to installation.
On installing everything was done within an hour!

17 February 2026
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Reply from waEV-charge

Thank you Mitchell, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great experience with waEV-Charge

Great experience. Loads of advice and help from enquiry to completion
from Moss Razaq, Customer Relations Executive. It wast the most straightforward job but the end result is great. The installer, Steve Edwards, did a great job, was punctual, friendly and informative.

Would recommend to friends and family

17 February 2026
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Reply from waEV-charge

Thank you Ben, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Used the whatsapp chat, responses were incredibly quick and efficient with clear, well set out instructions. My issue was resolved straight away. Very happy customer.

16 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Amy, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Amazing service from waEV charge.

Amazing service from waEV charge.
They fitted me in at very short notice and made the whole process straightforward.

Fitter turned up on time and did an excellent job. Very neat and tidy.

Would highly recommend them for your EV needs!

23 January 2026
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Reply from waEV-charge

Thank you Jarrod, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Fantastic company

After a faultless 2 years, my charger went down at the weekend. WaEv were on it straight away and its back on today. Fantastic service from this company.
Thanks guys

12 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Fantastic service from head office and the installers as well. Highly recommended!

2 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Trevor, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Exceptional customer service

This was my first experience getting a home car charger and there are a lot on the market to choose from. I’d read some reviews which were all positive, that together with they were a tiny bit cheaper and only wanted half the money upfront (not all of it like the others).
I’ve been extremely impressed with the customer service I’ve had, even had replies out of hours at the weekend. The charger was fitted within a week, installation went smoothly & had follow up emails checking all ok. I haven’t yet used the charger as I haven’t needed to, but I’m confident that if there is an issue it would be resolved quickly. So pleased with my decision to go with WaEv, that I would definitely recommend.

7 February 2026
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Reply from waEV-charge

Thank you Anita, we really appreciate your feedback & review.

Rated 5 out of 5 stars

The installer was polite

The installer was polite, knowledgeable and helpful. Really impressive finishing. Ran the cable outside the house rather than through the house which was fantastic and much better. He then explained how it worked. A really nice guy too.

7 February 2026
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Reply from waEV-charge

Thank you Chris, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great service

Great service, paid in full and next day had email yo fill forms and then 24 hours later was fitted. Follow up call to check in and cant believe how quick it was fitted. Spoke to Elliott and was super helpful and knowledgeable. Highly recommend.

5 February 2026
Unprompted review
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Reply from waEV-charge

Thank you Charles, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really easy from start to installation

Really easy from start to installation, installation booked on Sunday, delivered on Tuesday and was installed Thursday, I wasn't home but the Mrs said the installation guys we're polite and they done a neat and tidy job.

Can't test it yet as our new car hasn't been delivered but at least we're prepared!

5 February 2026
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Reply from waEV-charge

Thank you William, we really appreciate your feedback & review.

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