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Vyne Reviews 

1,419
•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease of online ordering and the promptness of dispatch and delivery. Many people appreciate the excellent customer service, noting the staff's helpfulness and knowledge. Reviewers also frequently praise product quality and clear communication regarding order status. However, some customers noted issues with delivery, such as parcels left in unsuitable locations or significant delays. A few people also mentioned receiving incorrect items or finding the quantity of products delivered was not what they had ordered.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Clients share positive opinions on product quality, competitive pricing, and effective results. Many... See more

Service

Customers had positive experiences with service, often describing it as excellent, first-class, and efficient... See more

Order

Users describe positive interactions with order, highlighting an easy ordering process and quick dispatch and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of products such as Pure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more

Rated 5 out of 5 stars

Vyne were able to supply me with the product I needed, namely surgical Hypoallergenic tapes, for which I am truly grateful. Great product, great service. I apologise for my delay in responding, I'm a... See more

Rated 5 out of 5 stars

I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more

Rated 5 out of 5 stars

Easy ordering process,quick dispatch and delivery.Pure Aloe Vera gel has been great for my sensitive skin in this hot weather spell and it was at a good competitive price.

Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.

Here's a few reasons to like Vyne...

Written by the company

Vyne Shop
Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
Vyne Prescriptions
We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
Years of specialist experience
Offering decades of experience from our team of specialist nurses and healthcare professionals.
Dedicated customer support
We’re specialist at what we do, and we’re always here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,419)

336 reviews in the last 12 months

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Rated 2 out of 5 stars

No opportunity to use promotional code

I was shopping for Cetroben cream. I put 2 x 500ml @ £9.99 into the shopping basket, £3.49 was added for postage. I didn't proceed with the order. I subsequently received an email offering me free postage using a promotional code. When I revisited the site, there was no opportunity to input the promotional code to get free postage. Although the price for the product is good, I found the website to be awful.

22 March 2026
Unprompted review
Vyne logo

Reply from Vyne

Hi Martin, I'm sorry to hear you're having trouble with your order. You can redeem your promotional code on the checkout page - the 'Discount code' box is on the right hand side of the page, or if you're on mobile there's an 'Add discount' button towards the bottom of the checkout page. We've written a FAQ article about this within our help centre if this is helpful: https://www.vyne.co.uk/blogs/help-centre/how-do-i-redeem-a-vyne-shop-promotional-code

If you have any questions, please do get in touch. Many thanks, Rob (Ecommerce Manager).

Rated 5 out of 5 stars

Good company to deal with.

Ease of ordering from website. Prompt despatch and delivery. The medical items we ordered, as described on site, also value for money. Have used company twice, would use again.well done Vyne

25 February 2026
Rated 1 out of 5 stars

Poor delivery speed

Would love to give more than one star but I am still waiting for my order. Over 3 weeks since order was placed and still nothing.
Impossible to contact anyone.

15 March 2026
Unprompted review
Vyne logo

Reply from Vyne

Hi Mr Sunter,

Thanks for getting in touch.

Sorry to hear that you placed your order three weeks ago but still haven’t received anything. Rest assured, we will do our best to rectify this as quickly as we can.

I managed to locate the order you placed with us, which I can confirm was shipped the day after you ordered, on the 2nd March, by our warehouse team. However, after checking the Royal Mail tracking, it shows that the parcel reached their national hub on the 6th March, but there have been no updates since then. Because of this, it looks very likely that the parcel has unfortunately been lost. We apologise for this.

We would be more than happy to organise a replacement for you. If you get in touch with our customer care team on 020 3987 7560, they will be happy to help you. Please find the opening hours below:

Mon-Fri: 8:00am - 6:00pm
Sat: 8:00am - 1:00pm
Sun: 10am - 2pm

Alternatively, you can email: hello@vyne.co.uk and our team will aim to get back to you within 24 hours.

I will also personally notify the team so they are aware of the issue and can expect a call from you, so the process can be as easy as possible.

Kind regards,

Glen (E-commerce Specialist)

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