Scam company these people don't know the basics of troubleshooting, we have been trying to solve payments issues for months. they always blame your bank. while using the same card works sometimes t... See more
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I had the WORST possible experience I've ever had with Vultr. STAY AWAY! I tried to sample their GPU instances for LLM inference for my new application using their much publicised $250 credit. They... See more
Company replied
SCAM ALERT 🛑🛑🛑🛑 Be careful after registering they will offer you a promotion to bait you into depositing as much money as possible claiming they would double your money, after that, once... See more
Company replied
This is very bad company. I have created my first VPS and after using only one day I got an email you have excessive CPU utilisation and after few hours Vultr blocked my account and my deposited... See more
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Company details
About Vultr
Written by the company
Found in 2014, Vultr set out with a mission to empower developers and businesses by simplifying infrastructure deployment via its advanced, easy to use, and affordable cloud platform. Now, Vultr has 32 cloud data center locations located worldwide and supports over 1.5m+ customers in 185 countries with over 45m+ instances deployed.
Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!
It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!
It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Contact info
319 Clematis Street Suite 900, 33401, West Palm Beach, United States
- support@vultr.com
- vultr.com
1.6
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584 reviews
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Account Cancellation Request Ignored - Continued Billing Despite Cancellation Request
I submitted a cancellation request for my Vultr account on July 6, 2026 (Ticket GHZ-84FQE). Despite my explicit request to close the account, Vultr's automated billing system continued attempting to charge my account 6+ times over the next 9 days, resulting in account suspension.
Key Issues:
1. NO SELF-SERVICE CANCELLATION: There is no option in the dashboard to delete an account or remove payment methods. You must rely on support, which can be slow or unresponsive.
2. CONTINUED BILLING AFTER CANCELLATION REQUEST: Their automated system sent multiple "Autopay failed" emails - proving they continued payment retry attempts AFTER my cancellation request. This is a critical failure.
3. UNRESOLVED SUPPORT TICKET: For 9 days, my cancellation request was not actually processed. Support provided generic deletion instructions but did not close the account. They made it unclear if I needed to pay the balance first.
4. POOR ACCOUNT MANAGEMENT: The account is now suspended, but cancellation is still pending. This should never happen - cancellation requests should immediately stop automated charges.
If you use Vultr and ever want to leave, be prepared for a frustrating experience. The service itself works, but their customer support and account management processes need serious improvement.
15 July 2026
Unprompted review
Reply from Vultr
Thank you for taking the time to share your experience. We’re sorry to hear that your account closure process was frustrating and did not meet your expectations.
We understand your concern regarding the continued billing attempts after you submitted your cancellation request. While automated payment reminders and retry attempts may continue if billable resources or an outstanding balance remain on an account, we recognize that the account closure process and next steps should be communicated more clearly.
We also appreciate your feedback regarding the lack of a self-service account deletion option and the handling of your support request. We understand how important it is for customers to have confidence that a cancellation request is being actively processed, and we’ll share your comments with the appropriate teams as we continue to improve our account management experience.
We would like the opportunity to review your case, including ticket GHZ-84FQE, to better understand what occurred and ensure your request is fully addressed. Please contact support@vultr.com and reference your ticket number so our team can investigate further and assist you.
Everyone talking bad about vultr but…
Everyone talking bad about vultr but it's actually better than most big providers like GCP, AWS, Azure prices are competitive and support is really good they have never let me down with any issues or questions i had. BGP is free which is amazing but for my usage case vultr caps some protocols like gre, wireguard to 200mbps speed. Overall it's a great cloud provider but with it's downsides
11 July 2026
Unprompted review
Reply from Vultr
Thank you for taking the time to share your experience and thoughtful feedback.
We're delighted to hear that you've found Vultr to be a strong alternative to other cloud providers, and that our pricing, support, and features, such as free BGP, have delivered value for your workloads. It's especially rewarding to know that our support team has consistently been there when you've needed assistance.
We also appreciate your honest feedback regarding throughput limits for certain protocols. Comments like yours help us better understand how customers are using the platform and where we can continue to improve.
Thank you for choosing Vultr and for your balanced review. We appreciate your trust and look forward to continuing to support your projects.
The services is not reliable and the…
The services is not reliable and the customer support is absolutely useless.
I'm more than one year with them. I opened 4 support ticket and in the 4 of them they find the way to tell me this is not their problem and I have to figure out how to solve it.
In the last case, it is literally making me to lose a significant amount of money.
Leaving them, for sure...
2 July 2026
Unprompted review
Reply from Vultr
Thank you for your feedback. We’re sorry to hear that your experience has led you to this decision.
We understand how frustrating it is to feel that your concerns weren’t resolved, especially when they have had a financial impact on your business. That’s not the level of support we strive to provide, and we regret falling short of your expectations.
While some issues may fall outside the scope of infrastructure support, we recognize the importance of providing clear guidance and ensuring customers feel supported throughout the troubleshooting process. Your feedback on both the service's reliability and your interactions with our support team will be shared internally as we continue to work to improve the customer experience.
If you’re willing to give us another opportunity, please contact support@vultr.com with your account details and the relevant ticket numbers. We’d be happy to review your previous cases and take another look at the issue.
The whole experience looked like a scam…
The whole experience looked like a scam to me. I signed up and paid for the first month. Then my account was blocked. When I contacted the customer support I received the following response "Due to abuse to our services we are not able to open this account.". By that time I logged in to my account 3 times. Also, they promised to refund my first month. As you probably guessed they did not. When I contacted them about that, they told me that they did, told me to take it with my bank, closed the ticked and stoped responding to my emails.
Stay far – far away.
16 June 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Promotional credits are subject to eligibility requirements and account review processes. In some cases, additional verification or a minimum account balance may be required before certain resources can be deployed. We understand your concern that these requirements were not clear before you made your initial deposit, and we appreciate you bringing this to our attention.
We're also sorry to hear about the issues you experienced with account access and the refund process. That is certainly not the experience we want for our customers. We understand how frustrating it is to be unable to access your account or receive timely updates regarding your request.
Your feedback regarding transparency, communication, and the onboarding experience is valuable and will be shared with the appropriate teams as we continue working to improve our processes.
If you would still like your account, refund request, or login issue reviewed, please contact our support team at support@vultr.com with your account details. We’d be happy to investigate your case and provide further assistance.
I had a very disappointing experience with Vultr
I had a very disappointing experience with Vultr.
The company advertised a $250 bonus credit to test their services after making a deposit. I deposited $10 as requested, and my account balance showed $260 including the promotional credit.
However, when I tried to deploy an instance, I was suddenly informed that I needed to complete additional verification or make a total deposit of $50 before I could actually use the service. This requirement was not made clear before the initial deposit was made.
After contacting support, they refused to waive the additional deposit requirement and insisted that I had to deposit more money. I then requested a refund, but I received no proper response and no refund was processed.
Shortly after that, my login stopped working entirely. I could no longer access my account, and password recovery emails were never delivered despite multiple attempts.
Overall, the entire experience felt extremely misleading and untrustworthy. The promotional offer appears designed to attract deposits first, only to introduce additional undisclosed requirements afterward.
I would strongly advise potential customers to be cautious before depositing money with this company. Transparency, communication, and customer handling were very poor in my experience.
26 June 2026
Unprompted review
They treat new customers as a threat
I registered on this platform with the sole objective of provisioning a specific high-performance bare-metal configuration (vbm-8c-64gb-amd), valued at roughly $400/month. At no point during registration it was stated that this hardware was gated behind an arbitrary 30-day probationary period.
Instead, it's a multi-stage financial extraction process: first demanding a $5 card-linking deposit, then demanding a secondary $50 deposit to unlock instance creation, only to completely block the deployment with a "Monthly Fee Limit Reached" error after they had already secured my funds.
To add to this administrative incompetence, the support team demanded proprietary project descriptions, provided broken links to non-existent pages, and ultimately told me I must spend an additional $250 on completely unneeded services over the next 30 days just to "earn" the right to rent the hardware I signed up for in the first place.
Treating a customer who arrives with a $4,800 annual contract and then offering an account deletion link as a "solution"—is an embarrassing failure of customer acquisition and basic support etiquette.
Just in case anyone from Vultr management is interesting: [Ticket:WIL-89EMZ]
8 June 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear that your onboarding experience did not meet expectations.
We understand how frustrating it can be to sign up with a specific deployment goal in mind, only to encounter account limitations that were not anticipated. Certain high-value resources, including some bare metal configurations, may be subject to account eligibility requirements, spending limits, and review processes designed to protect the platform and our customers from fraud and abuse. However, we recognize that these requirements can be disappointing when they prevent immediate access to the resources you intended to deploy.
We also understand your concerns regarding the funding requirements, account review process, and requests for additional information. While our teams may request details to better understand a proposed workload or verify account activity, we appreciate that the experience should be as transparent and efficient as possible.
Your feedback regarding the clarity of our onboarding process, communication around account limitations, and your ticket will be shared with the appropriate teams for review.
We would welcome the opportunity to take another look at your case. Please contact support@vultr.com and reference your ticket number so our team can review the account history and provide further assistance.
I have never experienced such a poor…
I have never experienced such a poor level of customer support from a cloud provider.
Vultr suddenly suspended my account for KYC verification and immediately blocked access to my infrastructure and data. While I understand that verification procedures may be required, what is completely unacceptable is locking customers out of their services and then providing virtually no communication or assistance.
For more than 8 hours, I received no meaningful response. My tickets were answered with generic copy-paste messages telling me not to create duplicate tickets instead of providing actual information, an estimated resolution time, or any indication that someone was actively working on the issue.
At the time of suspension, my servers contained active business data and production services. Being unable to access my own infrastructure while support remains silent is an unacceptable risk for any company.
The most frustrating part is not even the verification itself—it's the complete lack of transparency. There was no clear explanation of what was being reviewed, how long it would take, what was missing, or when I could expect access to be restored.
Cloud providers are trusted with critical systems. When a provider can suspend an account without warning, lock access to customer data, and then leave customers waiting for hours with only automated responses, that trust disappears very quickly.
Based on my experience, I would strongly advise businesses to think carefully before hosting critical workloads on Vultr. If something goes wrong, you may find yourself locked out of your own infrastructure with no meaningful support when you need it most.
Extremely disappointed. I expected professional service from a cloud provider. What I received was silence, uncertainty, and complete disruption of my operations.
8 June 2026
Unprompted review
Reply from Vultr
Thank you for taking the time to share your experience. We’re sorry to hear about the disruption and frustration this situation caused.
We understand that while account verification and compliance reviews are sometimes necessary, the impact of restricted access to production infrastructure can be significant. We also recognize that when business-critical workloads are affected, clear communication and timely updates are just as important as resolving the underlying issue.
We regret that you felt left without meaningful information during the review process. Our goal is to provide transparency and support throughout account reviews, including setting expectations around next steps and response times. We understand how frustrating it is to receive generic responses when you’re seeking clarity on an active issue affecting your operations.
Your feedback regarding communication, account access during reviews, and the overall support experience is valuable and will be shared with the appropriate teams for consideration.
If your case is still unresolved or you would like it reviewed further, please contact support@vultr.com with your account details and any relevant ticket numbers. We would welcome the opportunity to investigate the matter and provide additional assistance.
300 Credits was not reflected in my…
300 Credits was not reflected in my bill, They suspend all services, when I add credit card, it charged me 500 dollars without explanation.
28 May 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning this situation is.
Promotional credits are subject to eligibility requirements and specific terms, and there may be circumstances in which credits do not apply to certain charges or are adjusted during account review. We understand that this can be confusing when the expected credit balance does not match billing activity.
We also want to clarify that charges are not applied without an underlying transaction or account activity. If you were charged $500 and are unsure why, we would like the opportunity to review the account and provide a detailed explanation of the charges.
Please contact our support team at support@vultr.com with your account details, and we will investigate the billing history, promotional credit status, and any account restrictions to help clarify what occurred and address your concerns.
Tried to rent GPUs
Tried to rent GPUs, they told me I need to deposit, so I deposited $1000. Then they told me I still can't rent GPUs and I need to wait 60 days. Additionally, I can not even spend on regular compute except for a few $5/month nodes! So now they have my money and won't allow me to spend it on any services.
Update: After continually demanding Vultr allow the deposit to at least be spent on non-GPU compute, they agreed to increase the account limits. While I still have no access to GPUs which was the purpose of the deposit, the funds are now at least spendable on other services.
27 May 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it would be to fund your account, expecting immediate access to GPU resources, only to encounter additional restrictions.
Access to certain high-demand resources, including GPUs, may be subject to account reviews, spending limits, or eligibility requirements designed to protect the platform and its customers. However, we understand your concern that these requirements may not have been clear before you deposited funds.
We recognize that having account credit available but being unable to access the services you intended to use is a disappointing experience. Your feedback regarding transparency around GPU eligibility and account restrictions is valuable and will be shared with the appropriate team.
We encourage you to contact support@vultr.com with your account details so our team can review your specific situation, explain any applicable restrictions, and discuss available options.
Reliable and Fast
I have used them for a number of projects and they have been reliable thus far. They respond quickly to support tickets and I have never had any issues I could not resolve. The uptime is good and price point works. I am certainly happy with them so far.
12 May 2026
Unprompted review
Reply from Vultr
Thank you for taking the time to share your experience!
We're delighted to hear that Vultr has been a reliable platform for your projects and that you've found our uptime, performance, and pricing to meet your needs. It's especially great to hear that our support team has been responsive and helped you resolve any issues along the way.
Thank you for being a valued customer, and we look forward to supporting your future projects.
We used Vultr based on a…
We used Vultr based on a recommendation, especially because they offered a $300 trial credit.
Unfortunately, after about one week of use, our service was suspended without giving us proper access to our data. The $300 credit, which was supposed to be usable during the trial period, was also removed from our account.
This experience made the trial feel misleading, and the lack of access to our data is very concerning for any business relying on hosting services.
In our opinion, Vultr is not reliable and cannot be trusted for serious projects. We regret not reading more customer feedback before using them.
Avoid.
18 May 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations.
Promotional credits are subject to eligibility requirements and account review processes, and in some cases, credits may be adjusted or removed if an account does not meet the applicable terms. We understand that this can be frustrating, particularly during an evaluation period.
We also recognize your concern about data access following a service suspension. For any hosting provider, data availability is critical, and we understand how concerning it can be when account restrictions limit access to deployed resources.
Our goal is to provide a transparent and reliable experience, and we appreciate your feedback regarding both the promotional credit program and the account review process. Feedback like yours helps us identify areas where communication and onboarding can be improved.
We would welcome the opportunity to review your specific case. Please contact our support team at support@vultr.com with your account details, and we’ll be happy to investigate the account status, promotional credit changes, and any concerns related to data access.
I do not recommend it Servers restart on their own.
I imagined the service quality had improved, but that hasn't happened, as the same problems from years ago still persist.
Unfortunately, this morning the server restarted itself without warning, causing financial losses.
Based on what happened, my impression is that it's a cheap VPS service, but without the reliability needed for those who require stable online applications and services.
I don't recommend it for professional use or for those who depend on constant availability; the server can simply restart itself and leave your applications offline without any warning! This is very common there.
5 May 2026
Unprompted review
Reply from Vultr
Thank you for your feedback. We’re sorry to hear about the disruption you experienced and understand how impactful unexpected restarts can be, especially for production workloads.
Unexpected reboots are not the experience we want for our customers. While VPS instances can occasionally restart due to maintenance events, host-level issues, or configuration-related causes, these situations should be communicated and investigated promptly.
We also understand your concern regarding reliability for professional use. Stability and uptime are critical, and we take reports like this seriously.
If you have not already done so, please contact our support team at support@vultr.com with your server details and any timestamps related to the restart. Our team can review the event logs, investigate the cause, and help determine what happened.
Worst experience with Vultr
Worst experience with Vultr, although no issues with server hosting and services, but their customer service is pathetic, unhelpful, painfully slow and non-existent. Please avoid if you frequently require support services as you can't expect that to be provided by Vultr.
1 May 2026
Unprompted review
Reply from Vultr
Thank you for your feedback. We’re glad to hear the hosting itself met your expectations, but we’re sorry that our support experience fell short.
We understand how important timely, helpful support is, especially when you rely on it regularly. Your feedback about slow or unhelpful responses is taken seriously, and we’ll share it with our team as we continue working to improve response times and overall support quality.
If there’s anything still unresolved, we’d like the opportunity to help. Please reach out to support@vultr.com with your details, and we’ll take a closer look.
Vultures own Vultr
Vultr is owned by Vultures who assess unsolicited charges against customers including humble High School teachers.
I am a HS teacher whose students were looking for a service to run their machine learning model. Students logged into Vultr to learn more, but found Vultrs products too convoluted for them to use. Students NEVER ran their model on Vultr.
However Vultr continually assesses charges to this humble teacher months after the students logged into Vultr to learn more. Customer service consists of unhelpful automated emails.
Assessing unwanted and unsolicited charges against a humble teacher and his class (who simply wanted more information on Vultr) is pretty low even for the Vultures at Vultr.
10 April 2026
Unprompted review
Reply from Vultr
Thank you for sharing your experience. We’re sorry to hear about the frustration this has caused, especially in an educational setting.
Vultr does not charge simply for creating an account or exploring the platform. Charges only occur when billable resources are deployed or remain active on an account. In some cases, instances or related services may continue to accrue charges until they are fully deleted, even if they are no longer in use.
We understand how this may not have been clear and how concerning it is to see ongoing charges, particularly if the intention was only to evaluate the platform. We also regret if our support responses felt unhelpful or automated.
We’d like to help resolve this for you. Please contact our team at support@vultr.com with the account details, and we’ll review the billing history, identify any active or past resources, and assist with stopping charges and closing the account if needed.
SAFV: STAY AWAY FROM VULTR!
WARNING! WARNING! WARNING!
Avoid Vultr!
SAFV: STAY AWAY FROM VULTR!
- They arbitrarily limit your usage under the same pretext: "Your usage affects other people's resources," even if you chose the plan with dedicated resources!
- They cancel your promotional credit without warning!
- They overcharge you for mediocre service with no possibility of review or consideration of the poor quality of their service.
- Even after exchanging tons of messages with their customers service team, you won't get any refund for the mediocre service/high fees you have been charged for...So don't waste your time with them!
In short, if you don't want to feel victim and see your hard-earned money flying away… AVOID VULTR!
SAFV: STAY AWAY FROM VULTR!
24 April 2026
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We’re sorry to hear that your experience led to this level of frustration.
Vultr does not arbitrarily limit usage on dedicated plans. However, in certain cases, accounts or workloads may be reviewed if activity is flagged by our systems, particularly to ensure platform stability and prevent abuse. We understand how this can feel unclear or unexpected, and we appreciate you calling it out.
Promotional credits are subject to specific terms and may be adjusted or removed if an account does not meet those conditions. We recognize that clearer communication on this is important, and we will share your feedback with our team.
We also take concerns about billing and service quality seriously. If there are specific charges or performance issues you’d like us to review, we’d be happy to take a closer look.
Please contact our support team at support@vultr.com with your account details so we can investigate further and assist.
Setting up the servers is easy
Setting up the servers is easy; however, getting support to reply to a ticket without them jerking you around is why they rate a 1. "Craig" kept asking for information he should have been able to look up. He wasted a full day of him asking for things already given to him or could have looked up. He wasted days with nonsense.
25 April 2026
Unprompted review
Reply from Vultr
Thank you for your feedback. We’re glad to hear that server setup was straightforward, but we’re sorry your support experience didn’t meet expectations.
We understand how frustrating it is to be asked for information that you’ve already provided or that should be accessible internally. That’s not the experience we aim to deliver, and we appreciate you calling it out.
In some cases, our team may need to confirm specific details to ensure accuracy and security, but we recognize that this should be handled efficiently and without unnecessary repetition. Your feedback will be shared with the team to help improve how we manage and review support requests.
Stop charging me
Stop charging me! what you do? no place to cancel anything, no support! STOP!
24 April 2026
Unprompted review
Reply from Vultr
Billing only continues when active resources remain on the account, so the quickest way to stop new charges is to ensure that all instances and any associated services (like storage, IPs, or networking add-ons) are fully deleted, not just stopped.
We understand your concern about not being able to easily cancel or reach support. We want to help get this resolved as quickly as possible. Please contact our team at support@vultr.com with your account email, and they can review your account, stop any remaining billable resources, and assist with closing your account if requested.
If you’re unable to access your account, include that in your message so the team can guide you through the next steps.
Immediately locked my account and said…
Immediately locked my account and said its pending for 24 hours, i needed the vps now.
22 April 2026
Unprompted review
Reply from Vultr
Thank you for your feedback. We’re sorry to hear about the inconvenience this caused, especially when you needed to get started right away.
In some cases, new accounts or activity may be temporarily placed under review by our Trust & Safety team. These reviews are part of our efforts to prevent fraud and protect the platform, but we understand how frustrating delays can be when you’re trying to deploy immediately.
We appreciate you calling this out and will share your feedback with the team as we continue working to improve the onboarding experience and reduce unnecessary delays.
If you’d like an update on your account status or need assistance expediting the review, please contact our support team at support@vultr.com. They’ll be happy to assist.
Terrible experience – They will throttle your speed and ignore you
I have had a nightmare experience with Vultr. Everything worked perfectly until I requested a BGP session. Immediately after, they artificially throttled my download speed to ~200-250 Mbps while leaving my upload speed at full capacity (approx. 1 Gbps).
This is the second time this happens. The first time, they eventually admitted it was a configuration error on their end and "fixed" it. Now, the exact same issue has returned following their BGP setup, and they are completely ignoring my support tickets.
It is clear that their infrastructure or their support team has a recurring problem with BGP configurations, and they refuse to take responsibility for it. They are perfectly happy to charge me for a high-performance service that they are actively limiting without any justification.
If you rely on your network speed for your business or critical services, look elsewhere. Vultr’s support is non-existent when they make mistakes, and they have no problem throttling your bandwidth to hide their own technical incompetence.
Avoid them if you value your time and service stability.
1 April 2026
Unprompted review
Reply from Vultr
Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered, especially given the impact on your network performance.
Vultr does not intentionally throttle customer bandwidth. In cases involving BGP sessions or advanced network configurations, performance issues may arise from routing issues, configuration mismatches, or other technical factors that require investigation. We understand your concern, particularly since you’ve experienced a similar issue before.
We also regret the frustration caused by the lack of timely support responses. That’s not the level of service we aim to provide, especially for issues affecting performance-critical workloads.
We’d like to take a closer look at your setup and help identify the cause of the reduced download speeds. Please contact our team at support@vultr.com with your account details and any relevant ticket numbers, and we’ll ensure this is properly reviewed and escalated as needed.
just ignore plss
4 April 2026
Unprompted review
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