Vue Reviews 

Absolutely unacceptable customer service from Vue Cinemas.

I requested a simple receipt for a booking (Reference: WGLPPFB) at Vue Edinburgh Omni Centre — something any company should be able to provide instantly. This was for a team-building expense, so it was time-sensitive.

I first contacted support on 27 April and was clearly promised the receipt within the week. I followed up again on 29 April, stressing the urgency. Nothing was sent. No update. No explanation.

When I chased again, I was told they would “create a new request” — with zero accountability for the original one. I was then pushed to email instead, which I did… and was completely ignored.

So to summarise: multiple contacts, broken promises, no ownership, no response, and still no receipt for a legitimate purchase.

This is not just poor service — it’s a complete failure of basic customer support. If Vue cannot handle something as simple as issuing a receipt, it raises serious concerns about how they operate.

Avoid if you expect even minimal customer care.

Absolute joke of a company, The York manager was rude and unprofessional so I complained to vue and they turned it around on me saying I was wrong and rude even though I recorded the whole interaction with voice recorder on my phone. They also don’t understand how o2 priority works telling me o2 send me the digital tickets even though another team from vue apologised and admitted the tickets have nothing to do with o2 only the discount code. Vue can go bust for all I care I’ll go to another cinema. It’s not like Vue are busy with custom these days. They also lied and said I received 2 tickets from the manager which was a complete fabrication, I had to pay for them! You’ve literally lost 7 customers that went to your cinema once a week on average because you would rather call us liars over 2 tickets and back the lying manager when all you had to do was ask me to send the recording of my interaction with him. I’ve posted the whole thing on social media to show how your staff realky speaks to their customers!!
Shelley from customer services is the worst person to handle complaints

We watched Michael on Screen 6 in Vue, Romford. It was far too hot in there. No air conditioner was on. A child became distressed telling the Mother "it's too hot; l wanna go! How long till it finishes"? There was no Usher for cinema 6. Also the high volume used is unnecessary, it's a small cinema room and it just sounds distorted.

When in an emergency with public transport breaking down they are not willing to help at all with your booking unless it is before 2 hours. Even when pointed out that the breakdown did not allow for 2 hour notice. There was still not any help or support given. Clearly do not value there customers

I have just been to see the Michael movie in Halifax. I had a sky code & the assistant couldn’t put it through & called the manager. I said the movie is going to start the assistant said they play adverts & wont be starting yet. The manager came & said I couldn’t use the voucher on Friday or Saturday. So I paid. When we got to the movie it had already started. So missed the first vital part of the movie. I am not impressed with the staff at Halifax. I complained to the manager after the movie & she gave me a voucher for the next time. As if that helps when you went to see a particular move Not impressed Poor management.

When the brick and mortar Cinema experience is in decline, it's perplexing why Vue seem to be really keen to help it along it's way.

We used the VuePass to get a £8 voucher. It stated that we can only get SuperSaver seats. Once we paid, we then realised the SuperSaver seats are at awful viewing angles and front row only. Of-course there is no refund or credit available so we didn't bother to re-book with Vue.

We went somewhere else instead which had a simple booking process and allowed you to see the seats before paying anything.

Every visit to Vue Stroud is a pleasure. What really sets this cinema apart is the staff; they are incredibly helpful and genuinely friendly every single time. It’s also one of the cleanest cinemas I’ve been to, which makes the whole experience much more comfortable. There is nothing like the magic of the big screen—support your local cinema and go see a movie here!

Terrible customer service at cinema, online by phone… not a good place to go if you are learning disabled in particular!

I just had yet another problem with Vue cinemas regarding my learning disabled son… the latest in a series of incidents.

He arrived at Harrow with his support worker, to see a 3-D movie. The 3-D glasses had been prepaid with the ticket, but nobody provided them and when they went to the counter, they were made to pay again.

When I took it up with Vue afterwards, we were refused a refund because they paid for a replacement glasses in cash and have no receipt. Vue have simply retained double payment and taken no responsibility, although the entire situation was due to the incompetence of their staff.

This follows an incident a few weeks ago when they cancelled a film at the last minute, after customers including my son had travelled to the cinema… and they thought it was sufficient just to provide a refund and no compensation or gesture of apology.

And a few years before that, we were made to pay a supplement on arrival at a Vue cinema, because we had booked a disabled ticket but had no proof of disability with us - although my son is visibly disabled.

All in all, Vue is best avoided. I’d strongly recommend that Everyman provide much better support.

I love films. I don’t like feet. Unfortunately I watch films at Bedford.

At Bedford unwashed people put their feet up on the seats in front of them.

It means I have to try not to vomit and avoid the unpleasantness.

There really should be an announcement done about this.
Vue just let it happen. Yuk.

Feet are horrible and should stay on the floor. I have no idea why so many people want to put their feet next to peoples heads.

For specifics this latest experience was 17-10 The Drama 13/04/26. But it could have been any film.

Please make it stop.

I visited the cinema there was 11 in our party to see The magic faraway tree I must say this was not a very nice visit as all of us found it very very loud blasting out witch took the enjoyment of the film away.

Vue Cheshirw Oakes, the staff on the concession stand couldn’t be lovelier! My daughter has autism and found the volume too much they were calm, understanding and sympathies with her, offered us a full refund or we could change to another screen to reschedule to an autism friendly screening, they engaged with her which helped to diffuse her ‘meld down’ and even topped up her popcorn. It’s definitely our cinema if choice

Stand By Me has a 40th anniversary showing which for my local cinema is due on the 14th of April. It's a single day, single time, no other options at all. A very special show.

I booked a ticket for myself in a premium seat a week ago as soon as tickets became available.

Today, I got an email telling me my ticket has been cancelled. I didn't ask for it to be cancelled. The show is also now "sold out" meaning I can't book any other seat for the film.

A live chat agent was worse than useless, telling me to check my email for why my ticket was cancelled. If that information was in the email then I wouldn't have needed to use the live chat.

As far as I'm concerned, Vue cancelled my ticket because I booked it for myself. They removed me from the viewing because there would be one empty seat next to me. That is not my problem, and this was absolutely disgusting of them to have done this to me without even making contact with me.

I saw Father Mother Brother Sister at the Vue theatre on Finchley Road in London. It was the 8:25 pm show on Saturday.
The film started late because there was a delay in cleaning the theatre. Then the audience sat in the dark for fifteen minutes with nothing on the screen. When the film did start there was no sound. After about ten minutes the sound came on. But the manager decided to make up for the ten minutes without sound by starting the film again.
Finally, when the film ended and at the end of the credits, the audience were left in the dark. I slipped and fell on the steps. I may have to go to the hospital tomorrow to make sure my arm isn't broken

Vue Sheffield absolute horrible customer service shouting at us telling us to shut up and making me throw away my drink for no reason and not be able to fill it back up.Rude Workers!!

Honestly I have said it before but I am 💯 certain now I’ll never return to Vue Eastleigh and probably no other Vue!

The last time I complained it was about paying £9.99 for seats that was supposed to be the ‘luxury’ but was absolutely not. It was filthy covered in previous persons chewed sweets which stuck to my coat and no clean up as far as I could see was done.

This time I did venture to go to Vue again foolishly! I was charged £57 for apparent super saver seats and three drinks. A tango blast regular around £6.70, a Lipton peach ice regular £5.50 and a chocolate milkshake which tasted absolutely terrible like strawberry was mixed into it or milk was off giving it a sweet taste which isn’t pleasant which cost £7.50. Please if anyone can do the maths and make this cost £57 and explain it to me I’d appreciate it. I had free ice tap water as I simply couldn’t afford anything else for myself!

Vue definitely scam people and lure you in with promises of £4.99 seats but whether purchased online or at kiosk there is no such thing.

Infrared CCTV recording all the time while You watch the movie!!! WTF?

Went to watch the magic far away tree and was very upset that they had sold out of tickets due to them putting that movie in a tiny screen I’m very gutted
Especially because this is the second time this has happened!

The popcorn had a lot of salt so much that it made me sick

Took my child to the cinema for their first time, sadly it was ruined because someone had been sick during a previous screening, and instead of cleaning it up before our movie started they put a wet floor sign over it. The smell was unbearable so we walked out early, we raised the issue but all we got was an apology, we were not even given replacement tickets so we could watch the same movie in a fresh clean screening room

Use Vue in Basingstoke , staff really helpful. Area are all clean and good disabled access 🌞