Well equipped modern chalet in a beautiful location. Bbq and fire pit for exterior gatherings. Spacious interior if the weather is bad. Hosts respond quickly to questions. We stayed here a week with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Perched on a hilltop overlooking the Mountains. Upon arrival we were greeted by a friendly, somewhat curious deer who came to see us every morning along with a couple of his friends. House itself is i... See more
booked a property through Vrbo, but I was scammed—the house turned out to be completely fake. When I contacted customer service for assistance, they offered zero help and just kept talking in circles... See more
Company replied
The unit was exactly as pictured, cosy, clean, simple. Everything worked, no issues. We did have an obstacle at the beginning but Host and VRBO were readily accessible and helpful. It is cosy so not f... See more
Company details
About Vrbo
Written by the company
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Contact info
United States
- 1-877-202-4291
- vrbo.com/en-ca
3.9
Great
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The owner was polite and timely with…
The owner was polite and timely with responses. The sunroom and view were the highlights. A microwave would be a welcome addition to the kitchen.
7 August 2026
Reply from Vrbo
Hi Karen,
Thanks for sharing you feedback. We're so glad you enjoyed the sunroom and view. We also appreciate your suggestion for the kitchen, as helpful input like this supports future improvements.
Thanks,
Vrbo Customer Support Team
Accommodation was great
Accommodation was great, however, more expensive than I expected as I hadn't realized the price was in US dollars.
9 July 2026
Reply from Vrbo
Hi,
Thank you for your feedback. We’re pleased the stay met your expectations, and we appreciate you highlighting the currency display. Your comments matter and help support a better experience moving forward.
Thanks,
Vrbo Customer Support Team
Just finished my 3rd VRBO experience…
Just finished my 3rd VRBO experience every host has been great and quite accomadating we plan to keep using VRBO in the future.
5 August 2026
Reply from Vrbo
Hi Dylan,
We're so happy to hear you've had such great experiences with our hosts! We appreciate your kind words and look forward to your continued use of our services.
Thanks,
Vrbo Customer Support Team
I was unable to adjust the dates
I was unable to adjust the dates. I have a screenshot of a call that took 1 hour 54 minutes because NO ONE took responsibility for the reservation.
This was after at least five phone calls and multiple attempts with a useless chat bot.
10 August 2026
Reply from Vrbo
Hi Greta,
We appreciate you sharing your feedback regarding your recent booking and support experience, and we want to help resolve this for you.
Please contact us through our Help Center at help.vrbo.com/contact so we can investigate this further.
Thanks,
VRBO Customer Support Team
Reply from Vrbo
Hi Greg,
Thanks for sharing your thoughts with us. We’re happy to hear that, and we appreciate the opportunity to keep making Vrbo better.
Thanks,
VRBO Customer Support Team
Every thing was good but no indication…
Every thing was good but no indication of stairs at our location , was not a 4 minute walk to the falls
22 August 2026
Reply from Vrbo
Hi Doug,
We appreciate your feedback, and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
VRBO Customer Support Team
Reply from Vrbo
Hi Terence,
We're happy to hear that booking and confirming your dates was easy for you. We appreciate your positive feedback!
Thanks,
Vrbo Customer Support Team
Clean Place
Ground floor for disability access was a plus. Only problem is the upper unit making too much heavy walk early in the morning. No air conditioner.
21 August 2026
Reply from Vrbo
Hi Nancy,
We’re glad the accessibility was a helpful part of your stay, and we appreciate you bringing the other concerns to our attention. If you need any further support, please contact us at help.vrbo.com/contact so we can assist you directly.
Thanks,
Vrbo Customer Support Team
The location was great
The location was great, and the view exquisite.
What was disappointing was preparing for a bbq the first night and opening the gas powered bbq only to find a rusty and dirty grill. I would highly recommend that either it be replaced or cleaned appropriately before a new guest arrives. Also, the use of the outdoor spa needs to prepared prior to a guest arriving. If a guest does not own a spa and is not aware of the maintenance and preparation of the water, it is not appropriate to assume the guest will figure it out. PH level, water quality, chlorination level, etc need to be verified by the owner prior to rental. Those are the 2 suggestions that I would make but other than that all was great.
17 August 2026
Reply from Vrbo
Hi Omega,
Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed the location and beautiful view, and we appreciate your thoughtful feedback about the barbecue and spa. Comments like yours are helpful in improving future stays.
Thanks,
Vrbo Customer Support Team
Easy to use!
Accurate listings and descriptions of houses or places. They are what you see in the pictures when you get there. Easy to use app and to book and connections to property manager.
10 August 2026
Reply from Vrbo
Hi John,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Vrbo better.
Thanks,
VRBO Customer Support Team
The house was very nice
The house was very nice, but we were given the wrong address and wasted over an hour trying to get in. The host was unavailable for an emergency. A neighbor directed us to the correct entrance.
1 August 2026
Reply from Vrbo
Hi Pat,
We hear your feedback regarding arrival instructions and host communication, and we are committed to making this right.
Please contact us at help.vrbo.com/contact so our team can assist you further.
Thanks,
VRBO Customer Support Team
Reply from Vrbo
Hi Shelly,
We appreciate your feedback, and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
VRBO Customer Support Team
Best house ever
Extremely clean. Outstanding location. Quiet, perfect for a relaxing and refreshing vacation. Loved every minute.
25 August 2026
Reply from Vrbo
Hi Sarah,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
VRBO Customer Support Team
Was a lovely comfy rustic cabin filled…
Was a lovely comfy rustic cabin filled with everything you need and more…
Great beds too!
21 August 2026
Reply from Vrbo
Hi Deborah,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Vrbo better.
Thanks,
VRBO Customer Support Team
Rental was exactly as described
Rental was exactly as described. Everything you could possible need was on the premises. Bedrooms were a bit small but had everything you needed. They were a little warm at night having doors closed for privacy. Quiet, clean and comfortable. Would rent again!
17 August 2026
Reply from Vrbo
Hi Deb,
Thank you for your feedback. We’re glad the property matched what you were looking for and provided a pleasant place to stay. It’s wonderful to know your visit was enjoyable, and we’d be happy to host you again in the future.
Thanks,
Vrbo Customer Support Team
Our stay was okay
Our stay was okay. Great location. But we found multiple hairs in the bed, on the floor and in the clean towels. Also noticed centipede like bugs in the room, and had to kill two of them. The lady who was on housekeeping was cleaning our room, around 3:30 on Sunday and she told us we needed to wait for her to finish, we explained we had a wedding to attend and needed to get ready, she said “fine” and said she would come back. Once we were ready we apologized to her again, and she didn’t really acknowledge us. Wasn’t a very hospitable experience from housekeeping. It was O.K place to sleep for the weekend, but I would stay elsewhere in the future.
3 August 2026
Reply from Vrbo
Hi Rebecca,
We appreciate you sharing your feedback regarding your recent stay and platform experience, and this is not the standard we want for you.
Please contact us at help.vrbo.com/contact so we can take a closer look at this for you.
Thanks,
VRBO Customer Support Team
Clean place
Clean place. Easy to check-in. Communication is clear and in timely manner. Great accommodation overall.
9 August 2026
Reply from Vrbo
Hi Phat,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
VRBO Customer Support Team
Paid too much money for the booking
Paid too much money for the booking, was listed as fishing heaven, but water was full of weeds. Had problems walking up and down the hill to unpack and then to pack car on leaving
7 August 2026
Reply from Vrbo
Hi B R,
We recognize your concerns regarding your recent stay and platform experience, and we are committed to making this right.
Please contact us at help.vrbo.com/contact so we can check on this for you.
Thanks,
VRBO Customer Support Team
Beautiful house, great breakfasts!
The booking process was easy and Lynn was responsive to my questions. The house is beautiful, clean, and well-kept, and Lynn is an amazing cook - the breakfasts were delicious!
19 August 2026
Reply from Vrbo
Hi Adam,
We appreciate your feedback, and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
VRBO Customer Support Team
Unreasonable management
Started on a positive note with an early check in allowed. The property has a great location to the hill and very close to the pool. Lots of stairs to get to the unit and within the unit but manageable. The unit itself is showing its age - screen doors require replacing, a broken vase in the corner, aging appliances with broken shelf in fridge etc. Overall a good stay until I received an email stating they had charged my credit card $100.00 for a key they claim they did not receive. I had left one set in the lock box and one on the kitchen counter. I know with 100% certainty both sets were left. They refused to credit the amount back. I will not be returning.
1 August 2026
Reply from Vrbo
Hi Sara,
We take note of your feedback regarding your recent stay and platform experience, and we want to turn this around for you.
Please contact us at help.vrbo.com/contact so we can check on this for you.
Thanks,
VRBO Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.