Terrible Inventory Management and Phone…
Terrible Inventory Management and Phone Service
Very disappointing experience.
Poor Stock Management: I was notified that an item was unavailable twelve days after placing the order. The website does not reflect actual stock levels. If the item is out of stock, it should not be sold. The unavailability notification was unacceptably late.
Deficient Customer Service: When contacting them by phone, the service was abrupt, unpleasant, and unprofessional. The attitude of the staff at the main store was regrettable.
Resolution (Positive Point): Following my complaint, a full refund for the order has been confirmed.
I strongly recommend that the company urgently review its stock processes and provide training to its telephone staff. Online efficiency is worthless without good management and professional human interaction.