Actually I wanted to not give any star
Actually I wanted to not give any star, theysrescamers , didn't like to pay out few euro .Don't play here because if you win you can not withdraw your winnings!!
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Actually I wanted to not give any star, theysrescamers , didn't like to pay out few euro .Don't play here because if you win you can not withdraw your winnings!!
I made a deposit 3 weeks ago and it has still not available on my plyaccount, the finance department has all the documents from my bank, and have looked at it for over 2 weeks and jet nothing. I will never even try to make a deposit on this casino again. And the online support cant help at all.
Hello,
My account is already fully verified with passport since day 1.
You have all my documents on file.
Username:1999zana
I have sent all proof 3 months ago. We are in month 4 now.
Please process the payment instead of asking for documents again.
Kind regards,
Zana Rrokaj
UPDATE - 4 MONTHS LATER:
VoxCasino has ALL the proof I requested x5 already.
I sent them: full KYC, screenshots, dates, amounts, chat logs, emails from April to August 2026.
On 22.04.2026 I won 4000€. They accused me of "malfunction and fraudulent behavior" with ZERO proof.
For 4 months they only say "wait". This is their low technique to delay payment and make me give up.
I request:
1. Full game log from 22.04.2026
2. Technical report from game provider
3. Exact T&C rule I broke
Without documents, this accusation is defamation.
My account is active, KYC approved, 320€ in balance. No reason to not pay.
Words do not pay debts. Pay my 4000€.
Zana Rrokaj
UPDATE:
VoxCasino has ALL the proof I requested x5 already.
I sent them: full KYC, screenshots, dates, amounts, chat logs, emails from April to August 2026.
This "we need more details" message is just their low technique to delay payment and to try to make me give up.
For 4 months they have been saying "wait, wait, wait" and giving ZERO documents back.
I will not give up. Pay my 4000€ winnings.
Zana Rrokaj
PROOFS: You can find all my proofs posted here from 22.04.2026. Screenshots, dates, amounts, chat logs.
CASE STATUS: This case is also being reviewed on AskGamblers and Casino Guru.
VoxCasino there also gives NO clear answer. They only say "talk in private" which Casino Guru did NOT accept.
For 4 months they have been saying "wait, wait, wait" and giving ZERO documents back.
I will not give up. Pay my 4000€ winnings.
Zana Rrokaj
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Reply from Vox Casino
Jul 6, 2026
Good afternoon,
I'm so sad with this information, can you provide please ID or email to check this situation? We want to help you as soon as possible
I had a really disappointing experience with Vox Casino. I won a decent amount, but withdrawing it turned into a huge headache. My withdrawal was delayed for weeks, and even after sending all verification documents I just got generic replies with no progress.
On top of that, the support seemed uninterested and didn’t help resolve issues, and the bonus terms were confusing and ended up costing me part of my winnings. Based on how they handle payouts and account checks, I wouldn’t recommend playing here
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