Voucher Express Reviews 

I had an issue with a voucher that was given to me as a birthday present. The voucher was sent to an email account that I couldn't access. I sent an email and received a very prompt reply from Abbie O'Brien who had the issue resolved in minutes! No hassle, no issues and issue sorted promptly, great service!

Great customer service, Kaye responded within minutes and sorted my problem, really pleasant and helpful

I had sent a voucher to an old email address. When I realised months later Abby O’Brien sorted this out very quickly! Thank you

I had a missing voucher as I deleted the email and this was all resolved with in minutes which was amazing!

I emailed on a Sunday evening in relation to a missing voucher and received a response first thing on Monday morning with the issue sorted. Great customer service.

Kaye Tinsley was superb. She was polite as well as professional.

Really smooth process and follow up request for an invoice was handled very efficiently by Kaye T - thank you!

Quick to reply and my problem was rectified straight away. Abbie OBrien was Very helpful

A superb quick post on the voucher gift card ordered Friday and just arrived this morning Saturday.

Abbie O'Brien was amazing help ! I accidentally purchased a gift card for the wrong country and she made sure that my money was refunded with no problem!

Made an error when booking so needed to cancel and reorder. Abbie came back to me really quickly and helped me sort it all out. Very impressed. Thank you!

Exceptional service from Maisie. She fixed my problem efficiently and with great professionalism. Thank you.

I had a massive issue with my voucher, which I got back in October for 30th Birthday. It was enough to sent one email about the problem and Abbie quickly resolved it. I got my voucher back and with Abbie 0'Brien it took me last than few minutes! Thank you Abbie for your help ❤️

I made a mistake adding the email address and Abbie O'Brien twice had to correct it for me.

This was done quickly and efficiently.

Thank you Abbie for sorting out.

I had a problem accessing my National Gardens e-gift card, emailed them, and within 30 minutes had an email from Abbie which resolved the situation perfectly. Can't ask for more than that!

Exelent no problems

I had a problem with a John Lewis voucher which was my own fault. I contacted Voucher Express and explained the situation. Within an hour, Maisie had sorted it it and contacted me. Very delighted and impressed.

John Lewis gift card.

Maisie in Customer Service was so helpful. There was a problem with delivery of the card which she very quickly dealt with. I had a further query to which she also responded.

Given other recent experiences with customer service teams, I felt this was exceptional. Thank you.

Well despite my comment below I persisted with trying to get through which I finally did. It did take some time but was worth it. I spoke with this amazingly helpful lady who sorted out my voucher issue and went through every detail of the process. So my perception of this company is now a positive one hence the 5 stars but if I had one gripe it would be that the phones get answered a tad quicker.

20 minutes on hold. Do they have any staff. I ordered a £120 M&S Gift Card and thought I would get a barcode by email. I forgot all about it and when I went to try and find the "barcode" nothing. Then I found an email saying their courier was unable to deliver the card. A physical card no doubt. This morning I tried for 20 minutes on the query line. No one answered. Then thinking they would like my money I tried the purchase line with my query. Again no one answering. Wonder where my £120 has got to and whether I will ever see it again.

I could not access a John Lewis e-gift card I'd been sent last Christmas. I emailed voucher express after business hours yesterday and first thing this morning a replacement had been sent in pdf. I was relieved and very grateful to Abbie O'Brien for her swift response.