Vorwerk - Thermomix & Kobold UK and Ireland Reviews 

435
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers consistently praise the product for transforming cooking habits, enabling healthy meals quickly and efficiently. Many highlight its intuitive nature and versatility, simplifying complex dishes and saving significant kitchen time. People appreciate the device's reliability and durability, often describing it as a trusted cooking partner. Staff and advisors are frequently commended for their professionalism, helpfulness, and excellent support during demonstrations and purchases. However, some customers also noted dissatisfaction with the purchasing process and customer service, mentioning dreadful paperwork, unresponsiveness to emails, and a refusal to investigate delivery issues.

What people talk about most

Product

People report positive experiences with the product, often describing it as reliable, versatile, and an... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent, professional,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the appliance reliable, versatile,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the build quality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am absolutely in love with my new Thermomix TM7. As a kitchen appliance, it is an absolute powerhouse—fast, incredibly intuitive, and it has genuinely changed how I approach daily cooking. The new... See more

Company replied

Rated 5 out of 5 stars

8Ive the latest tm7. Its fantastic. Im doing stuff that ive never imagine i would be able to. Ive made bread, peanut butter, 'complicated dishes' that with the machine become so simple and delicious!... See more

Company replied

Rated 5 out of 5 stars

Love my Thermomix, have been a customer for over 10 years. Although a big investment over time it saves me money, being able to cook high quality meals fresh. I love that I can cook healthy meals very... See more

Company replied

Rated 5 out of 5 stars

I have had a Thermomix for over 15 years now (starting with TM31 & now a TM6) & wouldn't be without it - absolute reliable kitchen workhorse for healthy family cooking in a busy household. It takes... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

4.2

Great

TrustScore 4 out of 5

435 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(435)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great piece of kitchen equipment

Great piece of kitchen equipment, love mine 🥳

17 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your lovely review. We are so pleased to hear you are loving your Thermomix. It is wonderful to know it has become such a great part of your kitchen. Thank you for taking the time to share your experience with us.

Best wishes,
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Highly Recommended

Highly Recommended! ⭐⭐⭐⭐⭐
The Thermomix TM7 is an absolute game-changer. It saves an incredible amount of time in the kitchen every single day. My life is so much easier now because it handles everything from chopping to cooking perfectly. The best part is that I no longer have to stress or think about what to cook next. The guided recipes do all the thinking for me. It is worth every single penny!

12 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your wonderful review. We are so pleased to hear your Thermomix TM7 has made such a difference to your everyday cooking and is saving you so much time in the kitchen. It is lovely to know the guided recipes are helping take the stress out of deciding what to cook and making life that bit easier day to day. Thank you for your recommendation and for taking the time to share your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 2 out of 5 stars

Outstanding hardware, stone age software

TM6 & TM5 user since 2012

The Thermomix hardware is outstanding, but the Cookidoo recipe experience is far behind modern standards. Personalisation is weak (vegetarian user still regularly shown meat/fish), recipe duplication is excessive, and discovery feels outdated compared to leading cooking platforms like the New York Times Cooking app. The lack of meaningful in-app feedback loops also means ratings are not helping improve recommendations. I have raised this several times previously but only received copy paste seeming responses. Your request for feedback in today’s newsletter prompted me to try one more time.

11 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for taking the time to share such thoughtful feedback. It is great to hear you feel so positively about the Thermomix hardware, and I am sorry that the Cookidoo experience has not felt as strong by comparison.

I can completely see why this would be frustrating, especially if you are still being shown meat and fish recipes as a vegetarian user and feel that discovery and recommendations are not keeping up with what you would expect from a modern platform. I also understand your point about recipe duplication and the lack of meaningful feedback loops.

We would really value the chance to look at this more personally with you. Please email us directly at info@vorwerk.co.uk and we can review your feedback in more detail and respond more specifically to the points you have raised. Thank you again for taking the time to share such clear and considered feedback.

Best Wishes - Vorwerk UK Customer Care

Rated 5 out of 5 stars

Amazing friend in kitchen

11 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your lovely review. We are so pleased to hear your Thermomix has become such a trusted friend in the kitchen. It is wonderful to know it is making such a positive difference in your cooking. Thank you for sharing your experience with us.

Best Wishes,
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I love thermomix

I love thermomix, I even have a family group to share recipes. I bought it 5 years ago and still surprise with the results. this year I challenged myself to try a different recipe every week!

11 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your lovely review. We are so pleased to hear how much you love your Thermomix and that it is still surprising you with the results five years on. It is wonderful to know it has become such a big part of family life that you even have a group dedicated to sharing recipes. We also love your challenge of trying a new recipe every week this year. Thank you for sharing your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

So pleased I upgraded

Having originally purchased a TM6 3 years ago and been very pleased with it, I was initially reticent to replace it so soon with the TM7 model, but my husband watched a demo and told me “I had to have it” so I upgraded. I’m so glad I did. The TM7 is so much quieter at lower speeds and much easier for me to take apart and put together with arthritic hands. The insulated bowl cover keeps food hot for much longer and allows me to lift and hold the whole bowl without burning myself and the whole process of using it seems much less “clunky”. The larger screen is very clear and the ability to be able to use it even with wet hands is a fantastic upgrade. Great machine.

11 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a thoughtful review. We are so pleased to hear how happy you have been with both your TM6 and your upgrade to the TM7. It is lovely to know the demo helped make the decision and that the TM7 has proved such a worthwhile step up for you. We especially appreciate you sharing how the quieter performance, easier assembly, insulated bowl cover, and larger screen have made such a positive difference, particularly with arthritic hands. It is wonderful to hear these improvements have made using your Thermomix feel more comfortable and enjoyable. Thank you for taking the time to share your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I have had a Thermomix for over 15 years...

I have had a Thermomix for over 15 years now (starting with TM31 & now a TM6) & wouldn't be without it - absolute reliable kitchen workhorse for healthy family cooking in a busy household.
It takes the time & effort out of making 'everyday' food from scratch, and gives me that extra functionality when going for something more complicated or fancy!
Bread, tomato sauce, baked beans, cakes, steamed buns, bechamel, bolognaise, porridge etc etc etc.
I worried that I wouldn't use it enough to justify the outlay, but it's paid for itself many, many times over nevermind needing fewer appliances. If in doubt, get a demo & see what you think!

11 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a fantastic review. We are delighted to hear your Thermomix has been a trusted part of your kitchen for more than 15 years and has continued to support healthy family cooking through busy everyday life. It is wonderful to know it helps with everything from simple daily meals to more ambitious dishes, and that it has more than justified the investment over time. We also love the range of foods you mentioned, from bread and tomato sauce to steamed buns, bolognaise, and porridge. Thank you for sharing your experience and for such a strong recommendation.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Amazingly very impressive cooking…

Amazingly very impressive cooking instructions step by step, Inside weight scale, a lots variety of foods we can cook like salad, soups, breakfast, healthy snacks, desserts, baking bread , cakes, naan, biscuits, worldwide dishes with variety of authentic flavours I Iove indian curries with naan and basmati rice.
I am very happy to use thermomix and saving a lot of my time.

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your wonderful review. We are so pleased to hear how much you are enjoying the step by step cooking instructions and the wide variety of dishes you can prepare with your Thermomix. It is lovely to know it is helping you make everything from soups, breakfasts, snacks, desserts, breads, cakes, naan, and biscuits to authentic dishes from around the world. We are especially glad to hear how much you enjoy making Indian curries with naan and basmati rice. Thank you for sharing your experience, and we are delighted it is saving you so much time in the kitchen.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Thermomix client for over 20 years…

I’ve been a Thermomix client for over 20 years (TM31) way before Cookidoo. I have had every single model since then and at the moment have a TM6 and a TM7 in my kitchen.
I never liked cooking and Thermomix helped me with that and has supported me to be able to feed my family meals cooked from scratch and with love. the TM7 is the Thermomix like never before and I do believe that every house should have one. 💚

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a lovely review. We are delighted to hear Thermomix has been part of your life for more than 20 years and that it has supported you through every model from the TM31 to the TM6 and TM7. It is especially wonderful to hear how it helped you grow in confidence in the kitchen and made it easier to prepare meals for your family from scratch and with love. We really appreciate your kind words about the TM7 and your continued loyalty over so many years.

Best Wishes-
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Bought my TM in 2009 Still going strong

Bought my TM in 2009 and it is still going strong. Just wonderful for all cooking but especially easy for rice, rice puds, and soups. I bought a lot of the books available at the time and just love going through them to remind myself how easy it is to make pates, sauces, and the best Victoria Sponge cake ...ever. Also great for creme caramel - you name it my TM can do it!!!

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a lovely review. We are delighted to hear your Thermomix has been going strong since 2009 and is still such a valued part of your kitchen! It is wonderful to know how much you enjoy using it for everything from rice all the way to crème caramel. We love hearing how those recipe books still inspire you and remind you just how much your Thermomix can do. Thank you for sharing your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I had tm6 and I joined to my team to…

I had tm6 and I joined to my team to earn my tm7 - I did it, I can't explain in here how amazing is product but by bookimg demo - yes you can see everything even how tm7 can change your life. You will be eating healthier and with no persevatives... I am highly recommended Vorwerk is the best company and always support people working there... if i can give more star i will do this 👌💚✅️®️
Paulina Juszczyk tm7 advisor uk

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a wonderful review. We are delighted to hear how much your Thermomix journey has meant to you, from owning your TM6 to earning your TM7. That is a fantastic achievement. It is lovely to know how strongly you feel about the product and the difference it can make to everyday life, especially when it comes to healthier cooking. We also really appreciate your kind words about the support you have received and your recommendation of Vorwerk. Thank you for sharing your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I love my Thermomix

I own a Thermomix for nearly a year, and this time has been truly life changing. Love the product, like the way it reached me and can't recommend it enough!

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your lovely review. We are so pleased to hear your Thermomix has made such a positive difference in such a short time. It is wonderful to know you love the product and had such a good experience from the moment it reached you. Thank you for your recommendation and for taking the time to share your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I’ve had my Thermomix for over 3 years…

I’ve had my Thermomix for over 3 years now and have never had any issues with it. It’s been reliable, easy to use, and has made cooking so much more enjoyable. I use it regularly for a wide range of recipes, and it consistently delivers great results. It’s one of the best investments I’ve made for my kitchen and I would highly recommend it to anyone considering one.

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your wonderful review. We are so pleased to hear your Thermomix has been such a reliable part of your kitchen for more than three years and continues to make cooking easier and more enjoyable. It is great to know it is delivering consistently good results across such a wide range of recipes. Thank you for your recommendation and for taking the time to share your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Just love my Thermomix

Just love my Thermomix. it is my second as I gave my first to my son when I upgraded. I use it everyday, it is so versatile quick and easy to clean. altogether it is my best friend.

1 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your lovely review. We are so pleased to hear how much you love your Thermomix and that it has become such an important part of your everyday routine. It is wonderful to know you are now enjoying your second one, while your first has gone on to be enjoyed by your son. We are delighted to hear how versatile and easy to clean you find it. Thank you for sharing such a personal experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Thermomix user and now advisor

I grew up with both the Kobold and Thermomix in my family home, so Vorwerk has been part of my life for many years. Seeing the quality and reliability of these products firsthand is what made me trust the brand from an early age.

Now, as a Thermomix Advisor, I have the opportunity to help other families discover the same benefits that my family enjoyed.

The products are innovative, durable, and designed to make everyday life easier.
What stands out most to me is Vorwerk's excellent customer service and commitment to its customers. The support is always professional, friendly, and reliable.
I am proud to be part of a company that truly values quality, innovation, and customer satisfaction. Highly recommended! ⭐⭐⭐⭐⭐

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a thoughtful review. It is wonderful to hear Vorwerk has been part of your life for so many years and that your own experience with Kobold and Thermomix helped build such strong trust in the brand. It is especially lovely to hear that this has now come full circle in your role as a Thermomix Advisor, helping other families discover those same benefits for themselves. We are also so pleased to know our products, service, and support continue to reflect the quality and care that matter so much to you. Thank you for your recommendation and for sharing your story.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I am very impressed with the Thermomix…

I am very impressed with the Thermomix TM7. It is easy to use, saves a lot of time in the kitchen, and offers many useful cooking functions in one device. The touchscreen is intuitive, and the guided recipes make cooking simple and enjoyable. The food quality is excellent, and cleaning is quick and convenient. Highly recommended for anyone who loves cooking and wants to make meal preparation easier!

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for your wonderful review! We are delighted to hear how impressed you are with the Thermomix TM7 and that it is helping to make cooking easier, quicker, and more enjoyable. It is great to know you are finding the guided recipes and range of functions so useful, and that both the food quality and easy cleaning have stood out for you as well. Thank you for your recommendation and for taking the time to share your experience.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

The Thermomix is incredibly important…

The Thermomix is incredibly important to me and my family. It has completely changed the way I cook and has made my daily kitchen work so much easier. It saves me valuable time, helps me prepare healthy and delicious meals, and allows me to spend more quality time with my family instead of standing in the kitchen for hours.

One of the things I love most about the Thermomix TM7 is how quiet it is. Compared to other kitchen appliances, it is remarkably silent, making cooking a much more pleasant experience, even when the family is relaxing nearby.

For us, the Thermomix is much more than a kitchen appliance—it is a real helper in our everyday life. I am truly grateful for how much easier, faster, and more enjoyable it has made cooking for my family.

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a heartfelt review. We are so pleased to hear how much your Thermomix means to you and your family, and the difference it has made in your everyday life. It is lovely to know it is helping you save time, prepare healthy and delicious meals, and enjoy more quality time together. We are also glad to hear how much you appreciate how quiet the TM7 is, making cooking even more enjoyable at home. Thank you for sharing such a personal experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

I am very happy with my Thermomix and…

I am very happy with my Thermomix and have been using it for several months now. It has become an essential part of my kitchen and is used almost every day.
The results are consistently excellent. The baked goods are amazing – breads, cakes, and pastries turn out beautifully every time. Soups are delicious, full of flavor, and perfectly smooth. What I particularly like is that the Thermomix is not just for people who don't know how to cook. Even if you enjoy cooking and have experience in the kitchen, it is a fantastic tool that helps save time while still allowing you to be creative and prepare high-quality meals.
So far, I have not needed to contact customer service because the machine has been working perfectly and I have not experienced any issues.
Overall, I am extremely satisfied with my Thermomix and would highly recommend it to anyone looking for a reliable, versatile, and time-saving kitchen appliance.

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a thoughtful review. We are delighted to hear your Thermomix has become such an important part of your kitchen and that you are using it almost every day. It is wonderful to know you have been enjoying such consistently great results, from breads, cakes, and pastries to delicious smooth soups. We especially appreciate your point that Thermomix is not just for beginners, but also a brilliant tool for those who already love cooking and want to save time while still being creative. Thank you for your recommendation and for taking the time to share your experience.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Updated my TM 5 for a TM 7

Updated my TM 5 for a TM 7, wouldn't have thought anything was better than the TM 5. However the TM 7 is better than perfect with it's integration to cookidoo. Couldnt cope with out either and the daughter lovers the TM 5 she was gifted by us

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a lovely review. We are so pleased to hear your move from TM5 to TM7 has been such a positive one. It is wonderful to know the Cookidoo integration has made such a difference and that the TM7 has exceeded your expectations. We also love hearing that your TM5 has found a happy new home with your daughter and is still being enjoyed there too. Thank you for sharing your experience with us.

Best Wishes -
Vorwerk UK Customer Care

Rated 5 out of 5 stars

Everyone should have a Thermomix

Everyone should have a Thermomix in their kitchen! I use mine every day! Guided cooking with Cookidoo app amd 100,000 recipes you are spoilt for choice!

I brought my TM7 camping - made waffles, spaghetti, lemonade and few other things - it was so easy! We had it on our caravan holiday as well - "marry me chicken", waffles and mojitos after kids went to bed!

Money saving and most importantly you know what you eat! Food made from scratch with your personal chef 💓

10 June 2026
Unprompted review
Vorwerk - Thermomix & Kobold UK and Ireland logo

Reply from Vorwerk - Thermomix & Kobold UK and Ireland

Thank you for such a wonderful review. We are delighted to hear how much you are enjoying your Thermomix and making the most of everything it offers. It is fantastic to know it has become part of your everyday cooking and even joined you on camping and caravan trips. It sounds like your TM7 has been working hard! We are so pleased it is helping you save money, cook from scratch, and enjoy so much variety.

Best Wishes -
Vorwerk UK Customer Care

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