Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more
Company replied
All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more
Company replied
I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more
Company replied
Company details
Written by the company
Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.
Contact info
Vortex Air, Burnham Business Park, CM0 8TE, Burnham-On-Crouch, United Kingdom
- 01621767949
- Info@vortexair.co.uk
- vortexair.co.uk
4.4
Excellent
2K reviews
Replied to 23% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vortexair
Thanks for taking the time to share your experience!
Louder than expected
Delivery was confusing as I was given an expected date that was confirmed by DX Live chat but didn't happen. Delivery was completed the following day. The fan is louder than expected even on a low setting so don't expect to use it to it's full capacity that might feel a bit un helpful when needed.
4 May 2026
Unprompted review
Reply from Vortexair
Thank you for your feedback Hazel.
I am sorry to hear that your order was delayed, and appears to be louder than expected. Please can you contact us with your order number on support@vortexair.co.uk as it could be your fan may be faulty.
The design is amazing
The design is amazing, great colour choice, looks great in our living room. The heat aspect is good and the cool fan is good too. Quiet and efficient. I wouls highly recommend this product.
4 May 2026
Unprompted review
Reply from Vortexair
We’re glad to hear you’re happy with your order
So far doing a great job
So far doing a great job. Quiet and powerful enough for my room.
4 May 2026
Unprompted review
Reply from Vortexair
We appreciate your review and your trust in us
Reply from Vortexair
Thanks for shopping with us and leaving such great feedback
Reply from Vortexair
We truly appreciate your support.
It came quickly after delivery
It came quickly after delivery, which was good.
Having tried it, it's not up to the standard of a Dyson unfortunately, that's what I was expecting, bit for a fan and a heater, it's OK.
3 May 2026
Unprompted review
Reply from Vortexair
Thanks for taking the time to share your experience!
Second purchase from them,this one a…
Second purchase from them,this one a gift for family member.great company.
1 May 2026
Unprompted review
Reply from Vortexair
Thank you for your repeat custom
I was really sceptical about this…
I was really sceptical about this product, after reading mixed reviews but everyone is different. I can only tell you what I feel and to me it does exactly what I bought it for , it soon warms the room up on a chilly morning and cools quickly on a warm day so yes very happy would I recommend yes I would.
28 April 2026
Unprompted review
Reply from Vortexair
We appreciate your comments and are glad we could help
Reply from Vortexair
Your kind words truly mean a lot — thank you.
It's fantastic it's small stylish and…
It's fantastic it's small stylish and does what it says on the tin.
28 April 2026
Unprompted review
Reply from Vortexair
We’re delighted to hear you’re happy with the product.
Very happy with my new fan
Very happy with my new fan/air purifier. Used it last night and was very comfortable - gentle quiet breeze and no annoying lights.
I had a quick response to a query about the display and went ahead with my purchase after reassurance.
1 May 2026
Unprompted review
Reply from Vortexair
We appreciate your comments and are glad we could help
Vortex
Good price especially with the additional 20% off for 2. Bought an extra 2 for my sister. Small footprint, quiet operation. Does what it is supposed to do.
1 May 2026
Unprompted review
Reply from Vortexair
Thanks for the amazing review — we really appreciate your support
I had a problem with the actual…
I had a problem with the actual delivery company DX they sent my package to a different depot I called the 0161 number for vortex air spoke to a very understanding person I explained the issue he arranged for a new order to be delivered the next day received it the next day great service and a very very good product
28 April 2026
Unprompted review
Reply from Vortexair
We’re pleased to hear our team delivered a positive experience
Good colours to choose from.
Good choice of colours and quick delivery.
28 April 2026
Unprompted review
Reply from Vortexair
Thanks for sharing your experience with the item
Great Cooling
Keeping me extremely cool & it’s almost silent I’m really happy with my purchase
Highly recommend
22 April 2026
Unprompted review
Reply from Vortexair
Thanks for shopping with us and leaving such great feedback
Hi i am recive my order and really happy
Hi i am recive my order and really happy
28 April 2026
Unprompted review
Reply from Vortexair
Thanks for choosing us — we hope to see you again soon
Have not had the chance to use the fan…
Have not had the chance to use the fan yet but delivery and packaging were first class.
29 April 2026
Unprompted review
Reply from Vortexair
Great to hear your order arrived quickly — thanks for your review!
Reply from Vortexair
Thank you for your kind review — we really appreciate it.
Just ordered two fans
Just ordered two fans, and I spoke to customer service and they resolved my query straight away. Thank you Mandy in customer services she was going above and beyond to help. Definitely will be ordering the humidifier soon.
30 April 2026
Unprompted review
Reply from Vortexair
Thank you for your feedback. Customer satisfaction is very important to us, and so glad to hear the team resolved your issue.
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