Vortexair Reviews 1,990

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent

Easy to order, quick delivery and fan is amazing.

28 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Just ordered two fans

Just ordered two fans, and I spoke to customer service and they resolved my query straight away. Thank you Mandy in customer services she was going above and beyond to help. Definitely will be ordering the humidifier soon.

30 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback. Customer satisfaction is very important to us, and so glad to hear the team resolved your issue.

Rated 5 out of 5 stars

Vortex bladeless fan & heater

Great customer service
Really pleased with the fan I brought it for summer but it also does hot air which is a added bonus well packaged will definitely buy from them in future for any of my fans

30 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Mary for your feedback. Great to hear you are happy with your purchase

Rated 5 out of 5 stars

Purchased a fan through this comvortex airpany…

Purchased a fan through this company vortex air was having a problem with the rotation staff where very helpful sent a video of the fan and what it was doing sent me a replacement within two days

20 April 2026
Unprompted review
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Reply from Vortexair

Thank you for sharing your experience, and so pleased to hear the Team could assist with a resolution for you.

Rated 4 out of 5 stars

Good when you can find the product

Website heavily pushes you towards a hot/cold fan. Came across the cold fan by chance - suggest the website isn’t so heavily ‘pushy’.

29 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Jane for your feedback. I will pass your comments to our Marketing Team

Rated 5 out of 5 stars

Excellent product

Excellent product, very innovative, equal if not better in design and build quality than many more expensive competitors.

Delivery was excellent, customer service was excellent and the overall service start to finish can not be faulted.

Will definitely be buying Vortex products again.

27 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback and a great review. We appreciate it

Rated 5 out of 5 stars

Great comms

Great comms, arrived promptly. Delivered to my work address as I was not at home on day of delivery. Arrived in just the original box and no packaging which was fine, but, it would have been better if my name had been put on the box.
No, it did not arrive in a grey bag.

22 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Elizabeth, I can see that your parcel was delivered and from the delivery image, the parcel was packed in our grey shipping bag. Please check with the reception at your work, as this would of been in a bag with your name and address as you requested when changing address on 21st April to our courier.

Rated 5 out of 5 stars

Vortex the way forward for air fans

The Vortex air fan is really good and is as advertised, it will make a huge difference to my bedroom in the winter.
My only comment the instructions are fairly good bud the print is a little small for me and perhaps some things could be better explained to make it idiot proof so to speak but generally good.
Delivery was spot on, very quick.

24 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback David. I shall pass your comments about the manual to the development team.

Rated 4 out of 5 stars

I like the machine

I like the machine. It does the job. However it doesn’t heat up a room in 5 minutes.

28 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your comments.
The speed of the heat function is dependent on the size of the room and the insulation.

Rated 5 out of 5 stars

Arrived as scheduled on time

Arrived as scheduled on time. Didn’t knock or ring door bell unfortunately. Parcel could have been stolen had I not gone looking after being advised of time of arrival.
Packaging was protective, noticed feet marks on box, but contents survived.
More than happy with product, packaging and prompt delivery.
I will be recommending your product and your company.
Thank you

2 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We appreciate you taking the time to leave a review

Rated 5 out of 5 stars

Was bought as a gift

Was bought as a gift for my son, who suffers badly with hayfever. He has been using the fan with the air filter and has said that it has made a difference to his being able to breathe, especially at night. Plus it is so quiet, it doesn’t affect his sleep! So thank you 😃.

27 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted to hear you’re happy with the product

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Product works perfectly. Although haven't used it yet as weather has been good. Just opened it to test it.

23 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Tahir- We’re really happy to hear you had a great experience!

Rated 5 out of 5 stars

So far so good

Easy enough to set up and the filtered water taste real nice, it's much quicker to make a cup of tea or coffee without having to wait for the kettle to boil, so far only good things I've got to say. Well 👍

27 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for your feedback — great to know the item met your expectations.

Rated 5 out of 5 stars

Lovely Fan

Easy ordering process. Next day delivery. Have just put it in the bedroom. Haven’t used it yet. Looks good though. Will use soon. 😊

26 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear your order arrived quickly — thanks for your review!

Rated 5 out of 5 stars

Great Product

Great Product , Fast delivery

23 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Robert- We’re delighted to hear you’re happy with the product.

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