Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.
Contact info
Vortex Air, Burnham Business Park, CM0 8TE, Burnham-On-Crouch, United Kingdom
- 01621767949
- Info@vortexair.co.uk
- vortexair.co.uk
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not had the chance to use the fan…
Have not had the chance to use the fan yet but delivery and packaging were first class.

Reply from Vortexair

Reply from Vortexair
Just ordered two fans
Just ordered two fans, and I spoke to customer service and they resolved my query straight away. Thank you Mandy in customer services she was going above and beyond to help. Definitely will be ordering the humidifier soon.

Reply from Vortexair
Vortex bladeless fan & heater
Great customer service
Really pleased with the fan I brought it for summer but it also does hot air which is a added bonus well packaged will definitely buy from them in future for any of my fans

Reply from Vortexair
Purchased a fan through this comvortex airpany…
Purchased a fan through this company vortex air was having a problem with the rotation staff where very helpful sent a video of the fan and what it was doing sent me a replacement within two days

Reply from Vortexair
Good when you can find the product
Website heavily pushes you towards a hot/cold fan. Came across the cold fan by chance - suggest the website isn’t so heavily ‘pushy’.

Reply from Vortexair
Excellent product
Excellent product, very innovative, equal if not better in design and build quality than many more expensive competitors.
Delivery was excellent, customer service was excellent and the overall service start to finish can not be faulted.
Will definitely be buying Vortex products again.

Reply from Vortexair
Great comms
Great comms, arrived promptly. Delivered to my work address as I was not at home on day of delivery. Arrived in just the original box and no packaging which was fine, but, it would have been better if my name had been put on the box.
No, it did not arrive in a grey bag.

Reply from Vortexair
I'm still getting myself familiar with…
I'm still getting myself familiar with my vortex air just received I'm sure it will be fine just a little bigger than expected

Reply from Vortexair
Vortex the way forward for air fans
The Vortex air fan is really good and is as advertised, it will make a huge difference to my bedroom in the winter.
My only comment the instructions are fairly good bud the print is a little small for me and perhaps some things could be better explained to make it idiot proof so to speak but generally good.
Delivery was spot on, very quick.

Reply from Vortexair
Ordered delivered next day as promised
Ordered delivered next day as promised, items exactly as described.
Nice personal touch

Reply from Vortexair
I like the machine
I like the machine. It does the job. However it doesn’t heat up a room in 5 minutes.

Reply from Vortexair
Arrived as scheduled on time
Arrived as scheduled on time. Didn’t knock or ring door bell unfortunately. Parcel could have been stolen had I not gone looking after being advised of time of arrival.
Packaging was protective, noticed feet marks on box, but contents survived.
More than happy with product, packaging and prompt delivery.
I will be recommending your product and your company.
Thank you

Reply from Vortexair
The fan heater hot plus cool two in one…
The fan heater hot plus cool two in one function is great it is stylish efficient and easy to use. Love it 😄

Reply from Vortexair
Was bought as a gift
Was bought as a gift for my son, who suffers badly with hayfever. He has been using the fan with the air filter and has said that it has made a difference to his being able to breathe, especially at night. Plus it is so quiet, it doesn’t affect his sleep! So thank you 😃.

Reply from Vortexair
Very quick delivery
Very quick delivery. Product works perfectly. Although haven't used it yet as weather has been good. Just opened it to test it.

Reply from Vortexair
So far so good
Easy enough to set up and the filtered water taste real nice, it's much quicker to make a cup of tea or coffee without having to wait for the kettle to boil, so far only good things I've got to say. Well 👍

Reply from Vortexair
Lovely Fan
Easy ordering process. Next day delivery. Have just put it in the bedroom. Haven’t used it yet. Looks good though. Will use soon. 😊

Reply from Vortexair
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







