I bought one pair of glasses from vooglam and another one, looking identical, from another retailer. Vooglam glasses were far superior, the other company sent unfinished product claiming it's hand pai... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having never heard of this company, I was reluctant to order, but I was pleasantly surprised! Ordering was fun and easy. Shipping took a couple of weeks, but they kept me confident with regular update... See more
I ABSOLUTELY LOVE my new glasses. The oversized frames are so super cute and can't be found at my local optometrist's office. 💘 They are a perfect fit and perfect prescription! I can see crystal... See more
This is my second shopping with Vooglam and they always deliver on time. Most importantly, my frame quality is top-notch and prescriptions fit perfectly. Thanks Vooglam.
Company details
Written by the company
❤️Vooglam: An experimental aesthetic eyewear brand creating original, soulful prescription glasses and sunglasses for life artists and creative explorers. 💛We embrace unconventional structures, bold aesthetics, industrial texture and experimental design, refusing cookie-cutter trends and quality compromises. ❤️Join us and become co-creators of our brand journey!
Contact info
5900 BALCONES DRIVE SUITE 100, 78731, Austin, United States
- (302)309-7808
- support@vooglam.com
- vooglam.com
4.6
Excellent
18K reviews
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Fabulous glasses
Fabulous glasses, this is the 3rd pair I’ve bought from Vooglam and I would highly recommend. Very stylish, had loads of comments on how nice they are !!
16 October 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered medicated glasses from…
I ordered medicated glasses from Vooglam, but unfortunately, they sent me the wrong prescription, despite filling out the form on their website correctly. I can’t wear the glasses because every time I put them on, they cause severe eye discomfort and redness. When I contacted Vooglam, they refused to take responsibility for their mistake and insisted that I pay for the return shipping. This is unacceptable, as the error was entirely on their part. I am left with unusable glasses and wasted money. I would not recommend purchasing from Vooglam based on my experience
10 September 2025
Unprompted review
Reply from Vooglam
We’re truly sorry to hear about the terrible experience you’ve had—receiving glasses with the wrong prescription that cause eye discomfort, plus being asked to pay for return shipping when the mistake wasn’t yours, must have been so frustrating and upsetting.
We completely understand how unacceptable this is, and how disheartening it is to be left with unusable glasses and wasted money. To make this right, we’ve already sent you an email to help resolve this issue quickly. Could you please check your inbox (and spam/junk folder, just in case it lands there)?
Your reply will let us confirm the details and take immediate steps—whether that’s arranging a correct replacement, covering return costs, or addressing your refund—to fix this for you. We’re committed to making up for the hassle you’ve been through, and we appreciate your patience as we work to set things straight.
If you can’t find our email or have any urgent questions in the meantime, please don’t hesitate to reach out again—we’re here to help.
Vooglam never sent my glasses or a refund
On the 7th August I received my glasses but they were the wrong prescription due to the incorrect details I entered in error. I emailed them but did not get a response. It was only until I contacted the Paypal Dispute team was when they responded straightaway. I then liaised with their customer support who instructed me to send the glasses back with the tracking details and confirm my correct prescription for the replacement glasses. I did all of this and contacted them. Vooglam then kept on saying that the Paypal dispute was still open and could not send my replacement glasses until the dispute was closed. Whereas when I contacted Paypal, they confirmed the case had been closed weeks ago. Long story short, it has been over 8 weeks and I still have not received my replacement glasses or no refund from them.
Very poor and disgraceful customer service and will never order from them again.
28 July 2025
Unprompted review
Reply from Vooglam
We are truly sorry for the frustrating experience you’ve had over the past 8 weeks—waiting so long for your replacement glasses, dealing with miscommunication about the PayPal dispute, and feeling unheard along the way. This is absolutely not the service we want you to receive, and we deeply apologize for the stress and inconvenience this has caused.
We want to update you that your replacement glasses have already been generated. We’ve also sent an order confirmation email to you, which includes details to help you check the order details. Could you please check your inbox (and spam/junk folder, just in case it’s filtered there)?
Again, we are so sorry for the long wait and the hassle you’ve been through. We hope the replacement glasses meet your expectations, and we appreciate your patience as we worked to fix this for you.
If you can’t find the confirmation email or have any other questions about the delivery, please let us know right away—we’ll be happy to assist further.
Almost too good to be true!
Fabulous glasses, quick delivery and feeling flash as a rat with a gold tooth ...
15 October 2025
Unprompted review
The glasses I received are far too wide…
The glasses I received are far too wide and the prescription I provided is not the prescription I received. I must have received someone else's order.
14 October 2025
Unprompted review
Reply from Vooglam
We’re so sorry you received glasses that are too wide and have the wrong prescription—realizing you might have gotten someone else’s order must be so frustrating and inconvenient.
We completely understand how disappointing this is, especially when you’re waiting for glasses that fit and work for you. We’ve already sent you an email to help fix this right away. Could you please check your inbox (and spam folder, just in case it lands there)?
Your reply will let us confirm details quickly and get you the correct glasses as soon as possible. Thank you for your patience, and we hope to hear from you soon to resolve this.
Amazing
Wow, every single one of these glasses are amazing! I ordered three and I love them all. Great quality and gorgeous glasses.
11 October 2025
Unprompted review
Sooo happy right now, loving Vooglam!!
Very quick and expert service from ordering to delivery! Thank you!
2 October 2025
Unprompted review
Reply from Vooglam
Hi, so sorry to hear that. Checking that you have one order that is still in transit, and it was delayed a few days. Please do not worry, we will contact you to resolve this issue as soon as possible. Thank you so much. Take care.
Not as large
I loved the frames and lenses; however, the frames were not as large as I’d hope for.
4 October 2025
Unprompted review
Reply from Vooglam
We’re so glad you loved the frames and lenses—hearing that part worked well for you means a lot! But we totally get how disappointing it must be that the frame size isn’t what you hoped for; getting the right fit is such a key part of loving your glasses, and we’re sorry that didn’t land this time.
We’ve already sent you an email to follow up, so you can share a bit more about what you need to fix this (like your ideal size, for example). Could you please take a quick look at your inbox? Sometimes emails end up in spam/junk folders by accident, so a quick check there would help too!
Once you reply, we’ll jump right into sorting out a solution that works for you—whether that’s a size swap or another option that fits better. Thank you so much for your patience, and feel free to reach out if you need anything else in the meantime!
I love the way they look the colors.
4 October 2025
Unprompted review
Appalling service from Vooglam be warned!!! would NEVER use them again
Where do l start with VooGlam, so much to tell everyone and a true reflection of VooGlam (not a good one either) Such a long winded one so embrace yourself. I use Firmoo as standard and thought l would branch out and try someone new for everyday reading glasses. Signed up and attached my prescription and double checked this and it was all as it should. I pressed the correct progressive option an entered in my prescription as it was on the sheet.
Received the glasses all lovely in a box and case was very well packaged was very impressed. Having put these on these were sent with no prescription in the glasses whatsoever so in essence the frames were crystal clear and no reading element and l couldn't see so they were useless to me.
Contacted customer service to advise of my dismay and at first they were very understanding and l thought l would be helped and a replacement provided for their mistake l was very wrong. After about 10-15 emails l got from a different person at vooglam every time offering me discount on my order, money towards shipping them back to provide ne with the right pair.
Vooglam essentially called me a liar and sent a blurry picture of my prescription. This is their issue not mine l attached a crystal clear picture of my prescription not the picture they sent me. They tried to say l would have to fork the bill myself to send the glasses back when why should l when it wasn't my fault. I have been offered 20, 30, 50 and 70% partial refund by 5 different people.
I paid £60 for glasses that were not the glasses l ordered and asked for.
l did state to Vooglam l would wait for a reasonable response before leaving this review and unfortunately their response wasn't satisfactory so had no choice but to leave this.
I am seeking legal advice on this matter and will be fighting to get the glasses l asked for or a FULL refund for their mistake.
I would NEVER use this company again. Be warned if something goes wrong they won't admit liability and will accuse you instead. Shocking service from this company they should be shut down and investigated for what's happened to me.
4 October 2025
Unprompted review
Reply from Vooglam
We’re truly sorry to hear about the frustration and disappointment this experience has caused you—we completely understand how upsetting it is to receive glasses that don’t match your needs, especially after taking care to share your prescription correctly, and we want to sincerely apologize for the stress this has added.
First, we’d like to clarify a key detail from your order: our records show the option selected at checkout was single-vision lenses, not progressive lenses. This is why the glasses you received didn’t include the reading element you expected. We know this misunderstanding only adds to the frustration, and we take full responsibility for not catching or addressing this sooner in our earlier communications.
Per our policy, if you’d like to exchange the current single-vision glasses for the progressive pair you intended, you’d only need to cover two things: the shipping cost to send the current glasses back to us, and the small price difference between single-vision and progressive lenses. Once we receive the returned glasses, we’ll immediately craft and ship your correct progressive pair—no further delays.
We recognize our initial policy explanation may not have felt fair or helpful, and we’re sorry for that. We’re already prioritizing your email to work on a better solution that eases this burden for you, and we’ll respond to you as quickly as possible with more details.
We never want a customer to feel unheard or accused, and we deeply regret that our past communications left you with that impression. This is not the service we strive to provide, and we’re committed to making this right for you—whether through the exchange, adjusting the associated costs, or finding another resolution that meets your needs.
Thank you for giving us the chance to clarify and work toward fixing this. We’ll be in touch via email shortly, and please don’t hesitate to reach out if you have more questions in the meantime.
Quick delivery
Quick delivery. My eyesight is so much better with the new prescription. I’m not thrilled with the frames I picked out. The experience with the company is amazing.
16 September 2025
Unprompted review
My glasses arrived on time and are very…
My glasses arrived on time and are very stylish. I’m ready to sport my new glasses 🤓
2 October 2025
Unprompted review
I love their glasses most of the time…
I love their glasses most of the time but they could add more photos on how the tint looks. Every single tint other than dark gray is very light and won’t do much as shades. I was eventually offered half off because I found it unfair that they don’t cover postage. I accepted. Now they’re saying they can only offer it as store credit because half of my order was paid with store credit. The other half was by card. I will have to do a chargeback now because they’re not honoring their original offer. Customer service goes in circles and are often incorrect I feel on purpose. So you better love them the first time or it’s going to be difficult
2 October 2025
Unprompted review
Reply from Vooglam
Hi there, we are full of remorse to know that your shopping experience with us was not good. We are more than willing to assist you with this case. However, we cannot locate your order with the information provided. We encourage you to contact us (https://www.vooglam.com/contactUs) with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.
Lovely glasses
Lovely glasses, great fit, very good value for money, pleased with service andcswift delivery.
2 October 2025
Unprompted review
All three pairs of sunglasses are…
All three pairs of sunglasses are Beautiful 😍
30 September 2025
Unprompted review
Exceptional
Great customer service
Was kept in touch from ordering to delivery
Superb product
Packaging exceptional -very stylish
Excellent in every respect -would recommend .
30 September 2025
Unprompted review
On time delivery and fit is perfect as…
On time delivery and fit is perfect as though the lenses
30 September 2025
Unprompted review
Costomer service is awful.immediately…
Costomer service is awful.immediately after putting my order . I send them many emails to change the vision number they did not pay attention and t send me the wrong one.
5 September 2025
Unprompted review
Reply from Vooglam
We’re truly sorry to hear you’ve had such a frustrating experience.
To get this fixed for you as quickly as possible, we’ve already sent you an email with a few details we need to confirm (like your correct vision number). Could you please take a moment to check your inbox? Sometimes important emails end up in the spam or junk folder by accident, so a quick look there would help too.
Once you reply with the right prescription info, we’ll jump straight into arranging a replacement that’s perfect for your needs—no more delays. We know this has been a hassle, and we’re committed to making it right for you. Thank you for your patience, and we’re here to help every step of the way.
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