Voltslot Casino Reviews 291

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

After 5 days my account is finally verified and can now withdraw money, but it does not save my payment details, if i press withdraw the details are empty even though i filled it out multiple times.... See more

Rated 1 out of 5 stars

Played for my first time with 50euro, tok a week to verify my account but the wins (250euro) came to my bank. Used yesterday for the 2nd time put few thousand and waiting now for the withdrawal... See more

Company replied

Rated 1 out of 5 stars

Withdraw normally take 1-3 bussiness days. Sometimes 1-5. Im waiting now 12 bussinessdays. 1700 euros. Everyday i contact the casino. It is processed from our end wait a little more. My feeling is b... See more

Company replied

Rated 1 out of 5 stars

Ive played quite a lot of online casinos, never had any problems with verification of my account, this one needed more documents but finally it’s verified. My withdrawal request came back a few times... See more

Company replied


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2.3

Poor

TrustScore 2.5 out of 5

291 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great game thanks

29 August 2023
Unprompted review
Voltslot Casino logo

Reply from Voltslot Casino

Dear Pieter Staal,

Thank you for your positive feedback! We're thrilled to hear that you enjoyed your gaming experience with us.

Our team works diligently to ensure we offer entertaining games that our players love. Your feedback is a testament to their hard work, and we'll be sure to pass on your kind words.

Should you have any suggestions or need assistance in the future, please don't hesitate to reach out. We wish you continued fun and luck in our games!

Best regards,
Voltslot Casino Team

Rated 5 out of 5 stars

Great casino fast pay and many bonuses

29 August 2023
Unprompted review
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Reply from Voltslot Casino

Dear Van Dam,

Thank you for sharing your positive experience with our casino. It's wonderful to hear that you've enjoyed the prompt payment process and the array of bonuses we offer.

We strive to provide the best possible gaming environment for our users, and it's truly rewarding to know that our efforts resonate with players like you. Your feedback serves as an encouragement for our team to continue to deliver top-notch service.

Once again, thank you for your commendation. We eagerly await your next visit and hope to provide you with an equally delightful experience.

Best regards,
Voltslot Casino Team

Rated 5 out of 5 stars

Friendly fast good

28 August 2023
Unprompted review
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Reply from Voltslot Casino

Dear David Ten Napel,

Thank you for your kind words! We're delighted to hear that you've found our service to be friendly, fast, and good. It means the world to us when our players acknowledge the effort we put into making their experience a positive one.

Our team is always striving to improve and hearing such positive feedback motivates us even more. We aim to ensure that every player feels valued and attended to in the best possible manner.

Please continue to reach out whenever you need assistance or have feedback. Thanks for choosing us and we hope to keep exceeding your expectations!

Best regards,
Voltslot Casino Team

Rated 5 out of 5 stars

Casino with all best paymant methods…

Casino with all best paymant methods and many bonus to recive. Support answer really fast and help with everythink. In my opinion they have everythink what Casino should have.

21 August 2023
Unprompted review
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Reply from Voltslot Casino

Dear michał mizerski,

Thank you for taking the time to leave such a positive review. We're thrilled to hear that our range of payment methods and bonuses have met your expectations. Our goal is always to provide a comprehensive casino experience that caters to all our players' needs.

Your kind words about our support team are especially appreciated. We strive to ensure that all inquiries are addressed promptly and efficiently, ensuring you have the best possible experience.

We truly value feedback like yours as it reinforces our commitment to excellence. We hope to continue serving you with the quality and service you expect and deserve.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

Can I have my money back

Can I have my money back, please

12 August 2023
Unprompted review
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Reply from Voltslot Casino

Dear Rob,

We're truly sorry to hear about the difficulties you've encountered. We always aim to provide a seamless experience for our users, and we apologize if this hasn't been the case for you.

If you have concerns or issues with a transaction, please reach out to our support team directly via live chat or at support@voltslot.com . They'll be more than happy to assist you and ensure that your concerns are addressed promptly. We are committed to making sure that all our players have a fair and enjoyable experience.

Your feedback is vital, and we thank you for bringing this to our attention. Please know that we're here to help and resolve any issues you may face.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

I made a deposit and its disappeared…

I made a deposit and its disappeared from the website ! What can i do right now ? I have the proof of the deposit in my bank account. I would like to report them to being scamming peoples. Avoid this website.

4 July 2023
Unprompted review
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Reply from Voltslot Casino

Dear Caesar XV,

We deeply apologize for the inconvenience you've experienced. We understand the concern and frustration this situation may have caused. Ensuring the safety and satisfaction of our users is our utmost priority.

Firstly, if you have a proof of deposit from your bank account, we recommend you keep it safe as this could be crucial for resolving the issue. Next, please reach out to our support team with the details of the transaction, including the date, time, and any transaction reference numbers. This will allow us to promptly investigate the matter.

We strive to maintain transparency and fairness in all our operations. Sometimes technical glitches can occur, but please be assured that our team will diligently work on resolving this matter for you. We take allegations of scams very seriously, and we will do our best to rectify this situation.

Lastly, we thank you for bringing this to our attention. Your feedback is invaluable to us, and we'll work to ensure such issues do not recur in the future.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

This is a complete fraud

This is a complete fraud. I made 2 deposits...one vanished into thin air, the other one is visible but I am not even able to play.

15 June 2023
Unprompted review
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Reply from Voltslot Casino

Dear Rick Verdonschot,

We're deeply sorry to hear about the issues you've encountered. We understand how concerning it can be when deposits are not reflected properly, and we apologize for the inconvenience.

It's essential for us that every transaction runs smoothly and transparently. Sometimes there might be technical glitches that can delay the visibility of deposits, but rest assured, we take every report seriously and work diligently to resolve them.

We urge you to contact our support team with details of your transactions. They will investigate the matter thoroughly and ensure that any discrepancies are addressed promptly.

Thank you for your patience and understanding. We're committed to making things right for you.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

If you never take reviews serious

If you never take reviews serious, this should be ur sign. This casino is owned by Nigerian scammers, ur deposit will not be credited and neither will the withdrawal be confirmed if u should ever win. DONT SUBSCRIBE TO THIS CASINO

26 May 2023
Unprompted review
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Reply from Voltslot Casino

Dear Theo,

We're truly sorry to hear about your experience with our casino. Ensuring the safety and satisfaction of our players is our top priority, and we regret that you've felt this way.

Firstly, we want to address your concerns directly. We operate under strict regulations and guidelines, and it is of utmost importance to us that our users feel secure and confident when using our platform.

If you have faced issues with deposits or withdrawals, we urge you to reach out to our support team immediately. We will work diligently to rectify any discrepancies and provide a swift resolution. We understand the importance of trust in our industry, and we're committed to upholding that trust.

Your feedback is crucial to us, and we will certainly take it into account as we continue to improve our services. Once again, we apologize for any inconvenience you've faced, and thank you for bringing this to our attention.

Best regards,
Voltslot Casino Team

Rated 5 out of 5 stars

I do understand some of the negative reviews BUT...

I do understand some of the negative reviews placed here. I was wary and thinking that Voltslot wasn't reliable before. But one thing you have to consider is that this company is fairly new. It's a really young and new casino. So you have to know that all departments, Financial, Technical, Service departments need to get more experience before getting it running smoothly. That's why patience is needed. Now this has become my number one favorite online casino. I have reached VIP (Trailblazer highroller status). I got this amazing personal manager called Olivia appointed to me. She is ls almost 24 hours available for me, sweet and caring and gets everything done including my withdrawal requests. So you can play safely here, just remember be patient and you will see it's worth playing here. Great website, casino layout everything is perfect ! Especially Olivia, if you get to VIP status, she is definitely the diamond, the gem in the company <3 Keep it up Voltslot and Olivia :) !

16 May 2023
Unprompted review
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Reply from Voltslot Casino

Dear Jun Jun,

Thank you so much for sharing your positive experience with Voltslot Casino and for offering a balanced perspective. We appreciate your understanding and patience as we navigate the initial stages of our growth and fine-tune our services.

We're truly honored that you consider us your number one favorite online casino. It's players like you who motivate us to continuously improve and strive for excellence. We're particularly thrilled to hear about your positive experiences with our VIP team. We'll make sure to pass along your kind words to her; she's indeed a valued member of our team.

Your feedback is vital as it gives other players insight and assures them that we're committed to providing top-tier service. Thank you for recognizing our efforts and standing by us. We're eager to keep meeting and exceeding your expectations.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

Ive played quite a lot of online…

Ive played quite a lot of online casinos, never had any problems with verification of my account, this one needed more documents but finally it’s verified. My withdrawal request came back a few times because my account wasn’t verified, that went pretty quick, now that my account is verified it takes long to approve my request.
Apart from that, I have never had a casino which I could play so long and never receive any bonus rounds or anything. I’m not happy with this one

27 April 2023
Unprompted review
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Reply from Voltslot Casino

Dear Mevrouw,

We greatly appreciate your feedback regarding your casino experience. Your comments are important to us, and we are dedicated to resolving any issues you've raised.

We acknowledge the frustration you've encountered during the verification process and the withdrawal of your winnings. We apologize for any inconvenience this may have caused. It's essential to understand that player account verification is a standard procedure designed to uphold the security and integrity of our platform.

Our primary goal is to expedite withdrawal requests, but please be aware that they are processed in the order they are received. Our finance department meticulously reviews each cashout request to ensure security and prevent fraud, which may result in some processing time.

We also want to note that all games in our casino are licensed and provided by reliable providers. It is impossible to influence the chance of winning or the start of a bonus round because it is calculated by the program and is random.
In addition, you can familiarize yourself with all our bonus offers by clicking on the following link: https://voltslot.com/en/bonuses

Your feedback holds significant value, and we are committed to enhancing our services. We encourage you to contact our customer support team with your specific concerns, enabling us to address them promptly and improve your overall experience.

Please do not hesitate to contact with us via live chat or email - support@voltslot.com with any further concerns or questions.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

deposited $50 NEOSURF

deposited $50 NEOSURF, and a week later still nothing, the help line was not helpful, it is THE WORST ONLINE SLOT THERE IS!!, IF YOUR THINKING OF SUBSCRIBING DONT!!!

14 April 2023
Unprompted review
Voltslot Casino logo

Reply from Voltslot Casino

Dear Jade,

We want to extend our sincere apologies for the issues you've encountered with your recent deposit and your overall experience at our online casino. Your feedback is essential, and we are committed to addressing your concerns.

We understand the frustration of not having your deposit credited promptly to your account. This is not the experience we aim to provide, and we take this matter seriously. We are actively investigating the issue and are committed to resolving it as quickly as possible.

In order to resolve this case properly, we kindly ask you to contact us via live chat or email and provide us with confirmation of your deposit.

We genuinely regret any inconvenience you've faced, and we want to assure you that we are dedicated to resolving this matter to your satisfaction.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

Worst casino - STAY AWAY PLEASE!

Worst casino. Made a crypto deposit and its been 10 days without receiving the money in my account. The transaction ID was sent, it was received on their end within 5 minutes, but they are obviously keeping it.
I've sent numerous emails, they reply with the same email stating they are looking into it.
Now they aren't even bothering to reply.
Absolute scam

13 April 2023
Unprompted review
Voltslot Casino logo

Reply from Voltslot Casino

Dear Nick,

We deeply apologize for the delay and inconvenience you've experienced with your crypto deposit at our casino.

First and foremost, we want to clarify that our casino operates with transparency and integrity. We do not engage in any fraudulent activities or scams. And we would like to add that thorough processing of such cases may take some time.

We kindly ask you to contact with us via live chat or email - support@voltslot.com. It will help us investigate the issue more effectively and ensure that your funds are properly credited to your account.

If you have any additional concerns or require further assistance, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with our casino.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

This website hase a lot of problems

This website hase a lot of problems
They send each day the same email the process is very slow en they making them problem yours I won money en I’m now still waiting almost 1 week to recieve my money they treat customers not good

8 April 2023
Unprompted review
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Reply from Voltslot Casino

Dear Hamza,

We sincerely apologize for the inconvenience you've experienced while using our casino and for the delay in processing your withdrawal request. Your feedback is essential to us, and we want to address your concerns promptly.

Firstly, we understand that receiving the same email repeatedly can be frustrating.

Regarding the delay in processing your withdrawal, we apologize for any inconvenience this has caused you. Our goal is to process withdrawal requests as quickly as possible, but all withdrawal requests process on a first-come, first served basis. We try to do everything as fast as possible, but our finance department checks every cashout in order to prevent fraud. For this reason, it may take some time.

Once again, we apologize for any inconvenience you've faced, and we appreciate your patience. We hope to have the opportunity to provide you with a more positive experience in the future.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

This casino is the worst i have ever seen

This casino is the worst i have ever seen. 4 days ago i did a deposit. The money is gone from my bankaccount but still not in the casinoaccount. I asked the casino for help. Every time i get the same answer. ''Your question is already moved to the right department, you have to wait for their answer''.

Its truly absurd. I played in many casinos but i have never seen this. nobody wants to help, nobody send back my money... Its just gone. Every euro/dollar you spend here is gone.

PLEASE DONT!

11 April 2023
Unprompted review
Voltslot Casino logo

Reply from Voltslot Casino

Dear Jordi,

We sincerely apologize for the frustrating experience you have had with your recent deposit at our casino. Your feedback is deeply concerning, and we take this matter seriously. We are committed to resolving this issue promptly and ensuring that you have a better experience.

First and foremost, we understand the urgency of the situation and the importance of having your funds available for gameplay.

To expedite the resolution, we kindly ask you to contact us regarding this case via live chat or email - support@voltslot.com and provide us with confirmation of your transaction. This will allow us to track the issue more effectively and resolve this case properly.

We deeply regret the inconvenience you have experienced, and we are committed to resolving this issue.

Once again, we apologize for any inconvenience you've faced, and we genuinely appreciate your patience.

Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our casino in the future.

Best regards,
Voltslot Casino Team

Rated 1 out of 5 stars

WARNING!

WARNING! Worthless casino!!! while playing I found out that the wagering process of the bonus was not progressing. there is nothing to be found about this and after being on hold for hours they cannot give me a proper explanation for this either.
I think they just assume that no one ever wins any money on this website at all. absolute scam.

5 April 2023
Unprompted review
Voltslot Casino logo

Reply from Voltslot Casino

Dear Daan,

We sincerely apologize for the inconvenience and frustration you have encountered while playing at our casino. Your feedback is valuable to us, and we are committed to addressing your concerns promptly.

First and foremost, we want to extend our apologies for the issues you experienced with the bonus wagering process. We understand how important it is for our players to have a seamless and enjoyable gaming experience. We take this matter seriously and will investigate it thoroughly to ensure that such issues are resolved promptly.

We would like to inform the possible reason why after bets your wager wasn't increasing. According to the terms and conditions of our casino, in some games bets will not be taken into account during wagering, for example: all live games excluding Baccarat, all table and card games excluding Baccarat, video poker, Baccarat, jackpot slots. All these types of games have 0% of wager. You can familiarize more with this rule on our website in Terms and Conditions (https://voltslot.com/en/info/terms_and_conditions).

To assist you further, you can contact us via live chat or email - support@voltslot.com.

Our customer support team is available 24/7, and we are here to assist you in any way we can. Please do not hesitate to reach out to us with any further concerns or questions.

Best regards,
Voltslot Casino Team

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