voltshare Reviews 

135
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and the responsive customer service team for guiding them seamlessly through the entire installation and onboarding process. Consumers note that the charging products are exceptionally reliable, user-friendly, and provide a very convenient energy solution for holiday properties and visitors. People frequently highlight the pleasant communication, noting that representatives are always available, extremely helpful, and fully proactive when answering any questions. However, some people mentioned occasional technical network issues or system downtime caused by external factors that temporarily disrupted charger availability and caused minor inconveniences.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting exceptional support and helpful communication... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and dedicated... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless process from initial... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with some noting network issues that put EV chargers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If customer service were an Olympic sport, Kerry-Lee would be bringing home the gold! From the moment we spoke, she turned what could have been a boring tariff conversation into something that felt... See more

Company replied

Rated 5 out of 5 stars

What a lovely experience! We changed the service provider on our ICS charger to Voltshare last week. It really wasn't that easy for all kinds of reasons (not relating to voltshare): Kerri-Lee was grea... See more

Company replied

Rated 5 out of 5 stars

Voltshare have to been one of the best companies we have ever dealt with, the customer care is superb. Our guests have found the process of charging very easy, no hiccups. As we installed the uni... See more

Company replied

Rated 5 out of 5 stars

Voltshare very helpful, for our small hospitality business they were able to install 3 22kw chargers under the energy savings trusts grant scheme. They guided us through the application and the charge... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Software Company

Written by the company

VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(135)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff are all incredibly…

Staff are all incredibly helpful,particularly Kerri-Lee who always went above and beyond… Always a truly faultless support

20 December 2024
Unprompted review
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Reply from voltshare

We truly appreciate this feedback! We all strive to provide outstanding support, and it's wonderful to know our efforts are making a difference. Happy to continue supporting you with your EV charger! :)

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Voltshare installed an EV charger at Rose Cottage, Witherslack, Cumbria.

Voltshare installed an EV charger at our holiday property. It was a complex install, and we encountered various challenges due to the rural location and power supply with achieving a reliable vehicle charge. Voltshare have worked through the issues so that we now have a workable EV charging set up that can be used for personal and commercial use. Technical and customer support have always been polite and easy to deal with and have stuck with it to get to an end solution.

6 September 2024
Unprompted review
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Reply from voltshare

We're delighted to hear about your positive experience with VoltShare. We understand the challenges rural locations and power supply can present for EV charging, and we're committed to finding workable solutions for all our customers. We're pleased our technical and customer support teams were able to provide the assistance you needed, and we look forward to continuing to support you.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Completely great experience

Completely great experience with VoltShare from the start. Kerri-Lee is lovely and super helpful and knowledgeable. Thank you!

17 December 2024
Unprompted review
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Reply from voltshare

So amazing to read your experience has been great right from the start! Thank you for the kind words, looking forward to continuing the support and our next chat :)

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

We have just signed up with Voltshare

We have just signed up with Voltshare, initially there was some oversights at the beginning but once all sorted and having the install we are thoroughly pleased we choose them for our ev chargers.

The part that has won is over is the the support with Kerry-Lee and being able to speak to someone, that actually geniunely cares about you, there product and what ever they can do for it to be a successful experience for everyone involved.

16 December 2024
Unprompted review
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Reply from voltshare

We are glad we were able to resolve those initial oversights and successfully install your EV chargers. It means a lot to me that you appreciate the support and personal touch we strive to provide at VoltShare. I am passionate about ensuring our customers have a positive experience, and I am thrilled to hear you're pleased with your choice. I am happy to continue supporting you with the EV chargers and looking forward to catching up in the New Year to see how things are going!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Great Electric Vehicle Car Charger & Service by Voltshare

Great EV car charger service from Voltshare so far.

My electrician gave me their details after deciding to add an EV charging point at my new holiday let cottage.

The process was clearly explained so I went ahead and ordered. A Box arrived a short time later for my electrician to install.

Kerri-Lee Kirk From Voltshare has been FANTASTIC in helping me set up their app correctly. (The app itself isn’t that user friendly it has to be said, but Kerri-Lee walked me through it over the phone and made it easy)

Kerri-Lee Kirk has been very friendly, chatty, knows her stuff, and is a credit to the company as she really enjoys her job and wants to ensure customers are happy with everything.

The EV charger itself is simple to use. I bought my own electric car a little while after the charger was installed and have had no problem using it. You just wave a card over the panel and that lets you use it as the owner.

If you are have the charger installed for the public to use, or in my case for holiday guests to use, you simply set your own tariff on the app, so you make a little money from it as well as Voltshare, every time guests use it.

You can give guests a password number they enter on the app themselves, so you can control who uses it. Or, you can set it so anyone can use. I chose the first option as we only want it for cottage holiday guests to use, and myself occasionally.

The company is very responsive to queries and provide high quality after care customer service. I cannot yet comment on how easy holiday guests find it to use as we are still at the refurbishing stage, but I didn’t find it a problem, so don’t anticipate any problems for them either.

Voltshare also give you a large plastic plaque with instructions on you can place on the wall next to the charger or anywhere you like. You can even add your own company logo to it if you want.

The main reason we chose Voltshare over other EV chargers is that you only pay a one off cost for the charger, which isn’t that expensive and either you pay your electrician directly or Volthshare does if you have applied for the Government grant to get one. It’s then yours to keep. You don’t have ongoing costly subscription charges to pay ! Like many of the others on the market, so this is why Voltshare has an edge over competitors in my opinion, it’s just a better business model that works better for customers….. they take a small cut for themselves of the charging cost and so does the Voltshare owner, so winner winner.

The Government Grant is very simple to apply for, hardly any form filling at all and mine was approved within a few days. You then forward it to Voltshare who claim the Grant on your behalf and organise the installation. Simple.

1 December 2024
Unprompted review
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Reply from voltshare

It's wonderful to hear you appreciate our one-off cost model and the lack of ongoing subscription fees. We believe this makes VoltShare a more attractive option for property owners like yourself. We are delighted you have had such a positive experience with us, from the initial ordering process to the aftercare support. I am so pleased you find the charger easy to use, and that you can benefit from charging your own EV whilst your guests will be able to charge at a reasonable cost. I thoroughly enjoyed helping you set-up the app, having a wee chat and learning more about your holiday let. I look forward to our next check-in and continuing the support with your EV charger.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Perfect for the Hospitality Industry

We selected Voltshare as our preferred supplier for charging e-vehicles at Hood Lane Farm Estates.

Voltshare offers not on us but our customers using Hood Lane Farm B&B, Glamping, Motorhome Pitches and Coffee Shop flexibility and ease of use for charging their vehicles on site. The easy to use card reader and app is super convenient too.

We had a great all round experience from start to finish with Voltshare. From sales, to pre installation, installation process, marketing and after sales support. 100% recommend.

4 December 2024
Unprompted review
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Reply from voltshare

We're thrilled you chose VoltShare to provide convenient EV charging for your guests at Hood Lane Farm Estates. It's fantastic to hear your experience has been great from start to finish! We strive to make every step, from sales to after-sales support as smooth as possible. We really appreciate the 100% recommendation and are excited about continuing our support on your EV journey!

Kerri-Lee ( Customer Success Specialist)

Rated 5 out of 5 stars

Top quality service from Kerri-Lee…

Top quality service from Kerri-Lee right from day 1. She has made the process easy for both us and our installer, has been very helpful and always has a positive and friendly attitude. Highly recommend and thank you for your help.

2 December 2024
Unprompted review
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Reply from voltshare

We are delighted to hear you experience has been positive and you would recommend VoltShare!:) Providing top-quality service with that personal touch is what we strive for and I am so glad that I was able to make the process easy for both you and the installer. I look forward to our next check-in and supporting you on your EV journey with us!

Kerri-Lee ( Customer Success Specialist)

Rated 5 out of 5 stars

Kerri was super helpful all the way…

Kerri was super helpful all the way through the process and made everything so simple. We were up and running in no time at all and she walked us through every step along the way

23 October 2024
Unprompted review
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Reply from voltshare

So happy to hear about your positive experience! Making the process easy and being there every step of the way is what we strive for. It was a pleasure being able to assist and have you up and running in no time. I look forward to continuing to support you with the EV charger!

Kerri-Lee ( Customer Success Specialist)

Rated 5 out of 5 stars

Great service and so easy to manage!

Great service and so easy to manage!

From initial discussion to after sales support, the customer service has been amazing. Flexible in their approach to installation, always responsive to calls for support - I would recommend Voltshare as a great EV-Charging Partner.

27 November 2024
Unprompted review
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Reply from voltshare

We're thrilled to hear you consider us a great EV charging partner and truly appreciate your recommendation! Amazing customer service is what we aim for, so this is wonderful to hear! We're glad you appreciate our flexible approach to installation and our responsive support team.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Kerri has been fantastic

Kerri has been fantastic. She always calls when she says she's going to, she's gone above and beyond to ensure our set up has ran smoothly. Amazing customer service. :-)

27 November 2024
Unprompted review
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Reply from voltshare

Absolutely delighted to read you find our customer service amazing!:-)
Providing excellent service is what we always aim for, and part of that is always keeping you in the loop and ensuring you have dedicated support! I look forward to continuing to assist you on your EV journey!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Kerri-Lee was so friendly

Kerri-Lee was so friendly and helpful, no hesitation in recommending Voltshare. Our holiday cottages in Cornwall are already seeing upturn un bookings, since having Voltshare's EV charger fitted. Thank you 😊

26 November 2024
Unprompted review
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Reply from voltshare

We're elated to hear the EV charger has boosted your bookings! I thoroughly enjoyed learning more about your holiday cottages, so thank you so much for you time!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

A really easy company to deal with.

A really easy company to deal with. Installation of charger was seamless. If you have any problems there is always someone at the end of the phone 24/7.
App is simple to use and set up.
You can charge your guests for charging their car at a price you set.

26 November 2024
Unprompted review
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Reply from voltshare

We're so happy to hear you had a seamless installation and found the app easy to use. We're committed to providing 24/7 support and a personal touch throughout your EV journey.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Would reccomend this company

We have installed one of the Volt Share chargers in our holiday cottage complex in Cornwall which has worked really well for guests and our own EV. The charger works really well, the app is user friendly and easy to understand. They have good customer service and a real person to talk to about any issues. it is also really easy to use the charger for our own perosnal use for free and then charge guests. I would reccomend this compnay.

20 November 2024
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Reply from voltshare

We're thrilled your EV charger is a success, suiting your needs where you can charge for free whilst offering your guests the convenience of charging at a reasonable rate. It is wonderful to hear that you've had such a fantastic experience and would recommend VoltShare! We're always here to offer personal support whenever you need it and look forward to continuing to assist you on your EV journey!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Smooth install and set up process

Smooth install and set up process
Customer support outstanding.

8 November 2024
Unprompted review
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Reply from voltshare

I'm so glad the installation and setup went smoothly. Thanks for your kind words! It was an absolute pleasure helping you.

Kerri-Lee ( Customer Success Specialist)

Rated 5 out of 5 stars

Very happy Voltshare customer!

We have been incredibly impressed with the service from Voltshare from end to end. A great company with great people and really in tune with the needs of business owners. The process from initial enquiry, to survey, install and after care has been stress-free and considerate.

We're delighted to report that within a week of install our charger at our holiday let in Lincoln has had its first customer, and we have seen a sudden surge in new bookings.

Kerri-Lee deserves special mention for her support following our install. She is genuinely passionate about delivering world-class service and doing the very best for customers. She was an absolute pleasure to deal with. Thank you Kerri-Lee and the Voltshare team!

28 October 2024
Unprompted review
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Reply from voltshare

We're thrilled to hear about your positive experience and the surge in bookings. Your EV charger being a success is important to us, and I am happy to support you every step of the way.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

I have recently installed a Voltshare Charging point …

I have recently installed a Voltshare charger for my guests at my self catering properties. It took a wee while to get the charging pod installed but it was a painless experience, getting the grant was easy too. Considering it was installed at the end of the season I have already had bookings due to the charger, and it is easy for both me and my guests. Happy punters so far !

28 October 2024
Unprompted review
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Reply from voltshare

Fantastic to hear the process and grant application were easy! We're thrilled the charger is bringing you more bookings and that your guests find it user-friendly.

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Kerry-Lee is a asset to Voltshare

Kerry-Lee is a asset to Voltshare. I had an issue and she was so helpful in ensuring that it was traced back through the system and resolved. Her communication was excellent and thank you so much for being so thorough.

14 October 2024
Unprompted review
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Reply from voltshare

We're so glad that we were able to resolve the issue for you and that you felt supported throughout the process!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

It's Electrifying!

I've been really impressed by Voltshare so far. I had been contemplating for some time an E.V socket for my Holiday House Kinveachy, Aviemore. I wasn't sure where to start.

I had an email in my junk folder in Spring 2024 from Zara Hart at Voltshare. I'll be honest, at first I wondered if it were a fake mail as I am (like most businesses) inundated by fake emails.

That's why I'm writing this review. Zara is real and she was superb listening and explaining over a videocall all the advantages of using Voltshare.

This was followed up with really good materials/brochures and info.

The biggest selling point was when the Electrician came to assess my house. He was enthusiastic, very informative and I felt I could trust him.

Voltshare were also not pushy on the sale. I liked that. I had to wait a few months for a quieter time to get the installation booked. This was no problem.

The installation went smoothly, as planned and the device looks great.

I had a follow up call from the lovely Kerri-Lee Kirk at Voltshare. We discussed marketing strategies and I was enthused to take action to promote my new E.V charger.

Laura and Kerri-Lee at Voltshare helped me produce good promotional ideas which will be sure to sell this benefit to future customers.

Thanks to all the team and I look forward to continued success.

Ps) for those considering an E.V charger my expectations are not for immediate results, I am expecting long slow return on this. My main motivation was to promote my green credentials and to appeal to those wanting to re-charge their car, whilst they refuelled themselves (that's the Catchphrase I have designed and used).

9 October 2024
Unprompted review
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Reply from voltshare

Thank you for sharing your journey with us! We are delighted to hear about your positive experience. Your charger's success is important to us, and I truly enjoyed brainstorming promotional ideas with you. It was fantastic to learn that your marketing efforts led to a booking so quickly- I am sure the first of many!

Kerri-Lee (Customer Success Specialist)

Rated 5 out of 5 stars

Professional and friendly.

Knowledgable and professional assistance from the sales contact I was coordinating with. Communication was excellent.

26 July 2024
Unprompted review
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Reply from voltshare

We're thrilled to hear that you had a great experience with our sales team. Providing knowledgeable and professional assistance while maintaining excellent communication is our top priority.

Kerri-Lee (Customer Service Specialist)

Rated 5 out of 5 stars

Installation working well

We installed a voltshare charger at our holiday cottages about a year ago and are very happy with the results. We had some issues after installation with overvoltage supply issues. This required a replacement unit and a visit by SSEN (who were also very helpful), but now everything is stable and working well. Our guests are managing to download the app, charge their cars, without needing any assistance from us. Voltshare have been very supportive and a pleasure to deal with.

28 August 2024
Unprompted review
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Reply from voltshare

We're absolutely thrilled to hear that your guests find our app and EV charger user-friendly and that everything is going smoothly after the initial issues got resolved! It's great that you can enjoy the perks of having the charger at your venue without any hassle to yourself.

Kerri-Lee (Customer Success Specialist)

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