Vokera Ireland Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the engineers for their professionalism, extensive knowledge, efficiency in resolving issues, and helpful advice. Many also highlight the staff's pleasant demeanor and excellent communication. The overall service is frequently described as excellent, with consumers appreciating the prompt and thorough approach. Office staff are also commended for their helpfulness and clear communication regarding scheduling. Reviewers frequently mention the punctuality of engineers, who consistently arrive as scheduled. Many customers also appreciate the long-term reliability and consistent quality of service. This ongoing positive experience reinforces the company's commitment to excellent service.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and efficiency of... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting great communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks, Brian!

I had the pleasure of dealing with Brian who was able to identify a fault with my boiler that had gone unnoticed by other engineers. It was not an easy find, but Brian's persistence and attention to detail really stood out. A very nice guy to talk to and someone who obviously takes pride in and enjoys the work he does. I appreciated how he talked through the steps to identify the issue and how he shared his knowledge.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Repair

I called the office to report my broken boiler - would not ignite when I turned it on after being off all summer so have had no heating. Brian the engineer has just given the boiler a complete overhaul and the heating is back! Brian was professional and clearly knowledgeable as he explained the work he carried out thoroughly. I would highly recommend him and Vokera to all going forward. I am a very happy customer :)

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Words cannot describe how professional and friendly Brian was.
Not only he fixed the boiler to the manufacturer specifications, but he explained how everything works in order to get the best use of the system.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Boiler repair

Brian came and repaired the boiler in record time. The nicest person ever. Would highly recommend Vokera.
Will definitely use them in the future💯

16 August 2023
Unprompted review
Rated 5 out of 5 stars

Gas boiler service

Brian serviced my gas boiler this morning and did an excellent job! He is meticulous with detail and he takes great pride in his work. This is rare in today's world. He explains his work as he carries out the service. This is very beneficial as I always learn something that I didn't know before! I am most grateful to Brian. I would highly recommend him. Thank you Brian!

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Service, highly recommend!

Quick response on booking a boiler service appointment. Brian who came to service the boiler was so nice and knowledgable, also gave me a few tips! He also replaced a part for the boiler which were causing a leak during the visit. Mary was so helpful on the phone throughout the service. Brilliant service. Highly recommend!

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service Engineer- Brian

It was our first boiler service with Brian and he did an excellent job. We were pleased with his work and will definitely look forward to all our future servicing with Vokera - esp. Brian. Thanks once again Brian for explaining everything to us patiently and in detail.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer here

Very satisfied customer here. I have been a regular customer of Vokera over the past few years. My boiler was leaking and not holding water. I scheduled a repair and their engineer Brian was very helpful and explained everything about available options on the day and he also made sure that I was happy with the option that I have chosen. Thank you guys.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Brian was brilliant to deal with

Brian was brilliant to deal with & so helpful. He obviously is a pro at his job, all his recommendations were so helpful & will help me save money in the long run. I know, I will never use another company again for a boiler service. Thanks to Brian, you now have a recurring customer. Thanks

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Brian was an absolute gentleman to deal…

Brian was an absolute gentleman to deal with. He obviously is an expert in his field. I previously had an engineer from board gais out who told me I needed a new boiler as the pcb board was gone and also the fan after waiting 3 weeks for an appointment. There was nothing wrong with ether of them and brain had the job done it less than an hour. I will be using vokera engineers from now on. Thanks again.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Boiler died on me and was leaking…

Boiler died on me and was leaking water.I opted for the fix price repair with Vokera. Brian - the engineer - let me know in advance on the day when he was arriving. He was clearly an expert in Vokera boilers and had all the spare parts required to hand. Boiler is working better than ever now. Had I not gone direct to Vokera I am sure another outfit would have recommended replacing the boiler at a cost of several thousand! Can't recommend highly enough!

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

Although I had to wait a few days Dan turned up on time and date booked.
Very curtious and professional service.
Thanking you
Walter

9 February 2023
Unprompted review
Rated 4 out of 5 stars

Brian T. The Vokera man

Brian T. The service technician investigated and fixed the boiler in no time. Boiler running better than new after service.
The callout charge was pricey but in and fixed next day
Thank you

8 February 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

From the time of making the initial contact with the office and dealing with Anita first class service Brian the Service Engineer arrived on Time explained what had to be done and kept us updated as he worked Brian very nice Chap and easy to deal with highly recommend Volkera

30 January 2023
Unprompted review

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