Vokera Ireland Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the engineers for their professionalism, extensive knowledge, and efficiency in resolving issues, often noting their punctuality and helpful advice. Many people also highlight the excellent customer service and communication from the office staff, who are described as helpful, friendly, and efficient in scheduling and providing support. The overall service is consistently rated as professional, reliable, and thorough, leading to many recommendations for boiler servicing needs. No significant minority sentiment emerged from the reviews, with customers consistently reporting positive experiences across all aspects of the company's service and interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism and efficiency... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more


Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(207)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience; easy to book a boiler service with good availability. Service engineer was prompt and professional- he went over and above to explain what could improve our system. Highly recommend, Thanks Vokera!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Mary in…

Excellent customer service from Mary in the office very good communication as to what time the boiler would be serviced . Very pleasant and friendly person came to service the boiler excellent advice and tips👍👍

13 August 2025
Unprompted review
Rated 5 out of 5 stars

I really felt I had an expert at work…

I really felt I had an expert at work doing the service who advised me for optimal heat setting for my home. A very pleasant and chatty service man. Before he arrived I found the company were great at responding promptly to my calls. Very happy overall.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service.

Brian serviced my boiler today and it was a joy to watch him work! He takes such great pride in his work and this is very rare nowadays. He double checks everything and his work is to the highest possible standard. I could not thank him enough. I wish we had more like him. Thank you so much Brian!

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Gas Boiler Service

Excellent service provided by Gary. Extremely knowledgeable and friendly. Gary was also happy to pass on some recommendations that were beyond the work being conducted and I felt safer about the gas boiler after Gary's input.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have had the pleasure of getting the same engineer for the last five years. Exceptionally friendly, professional and knowledgeable in his field. Would highly recommend.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have been getting Vokera in to service our boiler for the last few years.
Every year the guys in the office let arrange a time and day, and then give us a reminder a few days before to check if someone will be at home.
Brian is the usual person who comes, and he is very punctual, and very very good at what he does.
He has also been out for a fault, and had it diagnosed and fixed in a few minutes, even having the part in his van.
Brian is also a total gentleman, and lovely to have a chat with! :)

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response to my initial enquiry

Prompt response to my initial enquiry. A mutually suitable time was agreed. The Service Engineer was prompt. He was polite and worked without any trouble. The fault was found and the part replaced. Great value and great service. I would recommend.

2 July 2025
Unprompted review

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