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See what reviewers are saying

Rated 1 out of 5 stars

they are scammers, directors and ceo\s are also scammers , speak like there honest but real thief and scammers , have nothing to do with them, including GEOFFREY WELI WOSU, biggest scammer of all of t... See more

Rated 1 out of 5 stars

Scamer unlicenced company! Took my moneys keep far nigeria scamers fraud person! My friend check england address they is shopping center and fake address! I'm sure nigeria address to is fake and al... See more

Rated 1 out of 5 stars

We`re a merchant with 3 clearing accounts with them and for almost 2 months now we`ve been trying to withdrawal our funds with no response from them whatsoever. On top of it, worst Support I`ve ever s... See more

Company replied

Rated 1 out of 5 stars

I used Voguepay to deposit funds into investment plan, but now I have had two attempts at unauthorized withdrawals. Fortunately my bank cancelled my card, but I would still like to know who has attem... See more

Company replied

Company details

  1. Payment Service

Information provided by various external sources

VoguePay is a user-friendly online payment platform in Nigeria that allows you set up an account for free and receive, transfer funds with or without a website. Via email and SMS, you could initiate and receive payment with us. We have local & internati...


Contact info

1.2

Bad

TrustScore 1 out of 5

208 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I joined VoguePay affiliate program…

I joined VoguePay affiliate program late last year, and as I developer, I integrated VoguePay payment solution to some of my clients website. This year, I noticed that I had been getting commission. I decided to allow it to accumulate to a reasonable amount.

Last Friday, I initiated withdrawal and I got it today. Thanks guys...

28 April 2019
Unprompted review
Rated 5 out of 5 stars

Excelent and proffessional assistance.

Excelent and proffessional assistance.
My query was handled properly, quickly and with positive results.
Thank you all so much again! :)

25 April 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Bartosz, thank you for the feedback. We are glad for the opportunity to provide excellent and professional support to you. Feel free to contact us anytime. Thank you again for choosing VoguePay.

Rated 1 out of 5 stars

I used Voguepay to deposit funds into…

I used Voguepay to deposit funds into investment plan, but now I have had two attempts at unauthorized withdrawals. Fortunately my bank cancelled my card, but I would still like to know who has attempted to do this. I have emailed Voguepay twice but they haven't responded. They are nothing like Paypal who have excellent customer service and respond quickly. I would not recommend using VoguePay and if I don't get any response shortly I will be posting a warning on my social media accounts

23 April 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Sharon, we are sorry for the belated response. Kindly send more details of your account on VoguePay or transaction attempts to our Facebook Messenger >> m.me/voguepay to enable us investigate this properly. Thank you.

Rated 5 out of 5 stars

Hello !!

Hello there

My credit card was copied and illegal spending was $ 150. I had no idea who spent what he did, what he was buying. the only thing I know is that it was from a company called Veguepay. When I was thinking about how to get my money, I had to write an email to this company. but when I look at the page, it's somewhere on the other side of the world. They made me come back with the first message. despite my bad English, they answered the first message I sent.

Even though I was desperate to get my money for a while, they were always in contact with me to help. They were kind and polite when you were writing.

They contacted the seller as soon as possible and canceled the shopping.

They saved me from losing 150 Usd to the crooks. I owe them a thank you. I'm happy to know that you have such beautiful people.

Wishing success to the entire VEGUEPAY family from here. I wish you plenty of gains.

13 April 2019
Unprompted review
Rated 1 out of 5 stars

can't even give one star

can't even give one star. First payment is always successful with your new card , but after your card is blocked and added as FRAUD, I tried all my 8 EU and Uk bank cards. Banks sending 3D codes, but after entering code nothing happens, payments are not accepted, as people before mensoned same issue FC 00S5 (means fraud) no explanation . I contacted voguepay support both via skype and via e-mail, there are no answers, just at the beginning kind respond but after ignorance , no explanations are given, after 8 days of writing e mails ,even my e mail was blocked, I picked voguepay as extra Paying platform for African customers, so before I tested the service, and it seams just scam , I do not bear anything similar before.

11 April 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Ilona, we are sad at the experience, however, I will advise you to try those cards again, the issue has been resolved

Rated 5 out of 5 stars

Easy way for transactions

Easy way for transactions
Very good support system
My questions were answered right away
Thank you Vogue Pay

3 April 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Wow, Good to meet you here Peggy and thank you for your kind words. Feel free to contact us for any assistance.

Rated 5 out of 5 stars

Awesome

Awesome. Got an immediate help and high-quality support from Zainab.

21 March 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Lagopus,
Thank you for your feedback and kind words.
We are glad that you shared your experience on how our support unit assisted you.
Feel free to contact us for any inquiry.

Rated 4 out of 5 stars

Good company

Voguepay has been very simple to navigate so far. Not had any problems yet with any transaction and I definitely recommend them. I would give them 5 stars but sometimes customer service is not quick to respond . but overall it is a good company and i like them

19 March 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Livingstone,
We are glad that you shared your experience. We will continuously work to improve our services.
Thank you for your feedback and kind words.

Rated 1 out of 5 stars

Bad bad costumer service

Bad bad costumer service

I asked about some errors. And they don't know what it is.. I tried several times but cannot get it to work with either payment or add funds

error FC00S5 and error EC0031

Answer : I have 3D secure. And as I said several times...

Same as I get "transaction not recognised" I can't get an answer why. Dispice I have asked in chat many times

Answer 2 : my card DO have 3D Secure. And I get the pop up followed by sms with a code. When I put in the code for 3D Secure payment. The message "transaction not recognized" appears

Answer 3: I have tried your chat system for 2 days and about 40 messages with screenshot. And no-one can help me. That's why I did make this post.. I have send you a email with screenshots

28 February 2019
Unprompted review
VoguePay logo

Reply from VoguePay

UPDATE: I have seen your email and working on it. Thanks



Hi Helikopter,


We are sorry for the inconvenience you faced due to the unsuccessful transaction.


Our goal is to ensure that all transactions are successful when initiated. Unfortunately, we had a little maintenance to carry out recently; possibly, your transaction occurred during this period.

Please retry the transaction as the issue has been resolved now.


For future reference:

Ec0031 means that your card is not enrolled for 3D authentication. You may contact your bank for enrollment. By default, we use 3D because it is more secure way of accepting payment for both sellers and buyers. As a buyer, it means no one can use your card without your approval as you will be required to provide a code to complete the transaction. While as a seller, you reduce number of chargebacks and refund requests due to fraud.


Fc00s5 means that you made several unsuccessful attempts at making payment. Our algorithm triggers this as a possible attempt of fraud and blocks the card temporarily.


Can I request that you send me a mail (digitalmedia@voguepay.com) or chat me via m.me/voguepay.


A screenshot will also help.


This enables me to track your issues and provide you a prompt feedback

Thank you for your understanding.

Rated 5 out of 5 stars

VoguePay

Took part in a competition that VoguePay held and it was conducted very well. It was extremely easy to get in contact with them and they replied to my questions immediately! Great company and very appreciative of them!

28 February 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hi Max,

We are happy that our ticket giveaway made it possible for you to watch your favourite club play live.


That feeling you had yesterday is what we have each time we are able to help any business accept payment successfully from their customers all over the world.

Rated 5 out of 5 stars

Awesome Customer Service and their fast…

Awesome Customer Service and their fast payment portal.
This is my first time that I am using Voguepay before that I used 2checkout and Paypal but I hope for best. Voguepay have one of the best payment portal aa compare to others.

11 February 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Thank you Ada for your feedback. Thank you for joining over 100,000 other happy merchants

Rated 1 out of 5 stars

Bad service bad customer care.

Bad service bad customer care.. I have pending six days withdrawal it 6 days now I withdrew noow I have not seen my paid customer care ask me my verification
.yet no feed back from any one

You guys areu using this to defraud

31 January 2019
Unprompted review
VoguePay logo

Reply from VoguePay

Hello Afolabi, thank you for using VoguePay to accept payment on your site.

I feel sad you had delays with your withdrawal. First, let me assure you that your money is safe. It is easy to see that from the many positive reviews here.

It appears you are making the first withdrawal from your VoguePay wallet. If that is the case, there are few administrative compliance your account is required to comply with.

Please contact me on digitalmedia@voguepay.com or m.me/voguepay in order to guide you on our compliance checks for withdrawing money.

Thank you.

Rated 4 out of 5 stars

Good

Good! No complain what so ever. Great customer care service. I'd have rated 5star if not for the high charges. Kindly reduce your commission. Thank you.

17 January 2019
Unprompted review

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