I ordered what was supposed to be 2 Apple iPhone cases. I received them and they look good but the silicone is thin and not protective enough for phone if dropped on a real hard surface. The silicone... See more
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The case started warping after only a week or regular use (no drops, nothing), one of the corners of the phone started popping out and there is a strange little bend in the rim of the case near one o... See more
Company replied
Bought two cases at the beginning of January and they were the wrong size. Tried to immediately remedy the situation. No response from the company via any of their purported methods of communicatio... See more
I recently bought the iPhone 16 silicone case from Vogueen, and I’m beyond impressed! The quality is top-notch, and the fit is perfect. It feels soft and smooth in my hand, yet it offers solid protect... See more
Company replied
Company details
Written by the company
Vogueen is dedicated to providing premium phone accessories, cases with a focus on quality, style, and functionality. Our products stand out for their sleek design, durability, and attention to detail. We prioritize customer satisfaction by offering reliable support, fast shipping, and a wide range of options that fit every lifestyle. At Vogueen, we believe in delivering not just products, but an exceptional experience that keeps our customers coming back.
Contact info
7901 4th St N ste 300, , 33702, St. Petersburg, United States
- +1 727 222 0007
- shop@vogueen.com
- vogueen.com
1.8
Poor
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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SCAMMING COMPANY
This is a scamming company. Do NOT buy any Apple products from them. Their products do not come as advertised. When I ordered the Apple iPhone case in their yellow color with the MagSafe, what I got was a thin, yellow case with the MagSafe logo completely visible with an ugly, green hue. The real Apple MagSafe logo is supposed to be almost completely invisible on the cases when it’s brought up to the light. I did not even do that; it was this ugly, hideous green logo of the MagSafe right on there…on a yellow case. I tried two times to contact them to help me return it, but their links to get customer service is just an error page. Their phone number for this company went to voicemail for not even the company, but it was just a random automatic robotic voice that didn’t even say it was the company themselves. I had to get my bank involved. This company has been ignoring all my emails to help me return this so called Apple iPhone case, but has constantly been emailing me thanking me in “joining their company”, to see if I want to check out new stuff, and to even leave a review, NEVER will buy anything from this again.
8 September 2024
Reply from Vogueen
Hi Anjuli,
We sincerely apologize for the experience you've had with us, and we completely understand your frustration. Your feedback is extremely important to us, and we want to ensure that this situation is fully addressed.
It’s clear that something went wrong with your order, and we deeply regret the inconvenience it has caused. The quality and accuracy of our products are something we take very seriously, so we will investigate this issue immediately. As for the customer service links and phone line, this is not the kind of experience we want any of our customers to have, and we will work to resolve these technical issues as soon as possible.
Please know that we’re here to help make things right. We will contact you directly to process your return and ensure you receive the proper support going forward. Once again, we truly apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
Vogueen.
The case started warping after only a…
The case started warping after only a week or regular use (no drops, nothing), one of the corners of the phone started popping out and there is a strange little bend in the rim of the case near one of the buttons. I don't think the case is protective any longer—that popping out corner would not protected if the phone fell. That's too bad because I really like the color and feel of the case.
6 September 2024
Reply from Vogueen
Hi Olga,
Thank you for sharing your experience with us, and we’re really sorry to hear about the issue you’ve had with your case. We understand how frustrating it must be, especially since you liked the color and feel of the case.
It sounds like the case may have a defect, and we want to make sure this is resolved for you. We stand by the quality of our products and would be happy to offer you a replacement or a full refund. Please reach out to our customer service team directly so we can make this right.
We truly appreciate your feedback and hope to improve your experience with us moving forward!
Best regards,
Vogueen.
Ordered a waterproof IPhone case
Ordered a waterproof IPhone case 3 weeks ago and it finally came yesterday, it IS NOT a waterproof case, tried to call, not allowed to left messages, no response. Terrible company stealing peoples money
2 October 2024
Unprompted review
Reply from Vogueen
Hi,
We sincerely apologize for the inconvenience and frustration you've experienced. It’s clear that there was a misunderstanding with your order, and we're deeply sorry for any miscommunication regarding the case's waterproof feature. This is certainly not the experience we want for our customers.
We take these matters seriously and want to make things right. Please reach out to our customer service team directly, and we’ll arrange for a return or a full refund for your purchase. We're also addressing the communication issue on our end to ensure this doesn’t happen again.
We appreciate your patience, and we are committed to resolving this situation for you.
Best regards,
Vogueen.
I’ve sent 4 messages asking to return…
I’ve sent 4 messages asking to return the case. No response. It’s now October 15 and still nothing. Run away! If I could do zero stars, I would.
1 September 2024
Reply from Vogueen
Hi Karen,
We’re truly sorry to hear about the lack of response and the frustration this has caused. We understand how upsetting this situation is, and we deeply regret that you've had to send multiple messages without receiving the support you deserve. This is not the level of service we strive to provide.
Please know that we’re looking into this matter immediately, and someone from our team will be reaching out to you directly to process your return and resolve this issue as quickly as possible. We appreciate your patience and sincerely apologize for the inconvenience. We’ll make sure this is handled properly from here on out.
Thank you for bringing this to our attention, and we’re committed to making this right for you.
Best regards,
Vogueen.
I ordered the Apple I phone 13 Pro Max…VERY DISAPPOINTED
I ordered the Apple I phone 13 Pro Max Black Leather case and was sent the Apple I phone 15 Pro Max in Baltic Blue. The case does not fit the my phone. I requested to return the case and no response. The customer service telephone number no one picks up. Very disappointed and would never order from this company again.
16 August 2024
Unprompted review
Reply from Vogueen
Hi Theresa,
We sincerely apologize for the mix-up with your order, and we completely understand your frustration. Receiving the wrong product is never acceptable, and we're sorry that our customer service hasn’t responded promptly to assist you. This isn’t the experience we aim to provide, and we’re truly sorry for any inconvenience this has caused.
We want to resolve this for you as soon as possible. Please reach out to us directly via email, and we’ll arrange a return and ensure you receive the correct case for your iPhone 13 Pro Max. We’re also working on improving our customer service response times to prevent issues like this in the future.
We truly appreciate your feedback and would love the chance to make this right for you.
Best regards,
Vogueen.
I ordered a phone case and glass…
I ordered a phone case and glass protector, received confirmation and payment processed through bank. Since Aug 12th, says ready to ship but nothing but a non trackable shipping number. I wanted to cancel but there is no way to cancel the order that i can find.
12 August 2024
Unprompted review
Reply from Vogueen
Hi Bruce,
I’m truly sorry for the inconvenience you’ve experienced, and I completely understand your frustration. Waiting this long for an order with no updates is definitely not the experience we want for our customers. We apologize for the lack of tracking information and for the difficulty in trying to cancel your order.
Please rest assured that we’ll look into this right away. If you still wish to cancel, we can absolutely process that for you and issue a full refund. We’ll also investigate why the tracking number wasn’t provided. Please reach out to us directly, and we’ll ensure this is resolved as quickly as possible.
Again, we’re sorry for the trouble, and we appreciate your patience as we work to fix this.
Best regards,
Vogueen.
Not impressed
I am being sent this review and haven’t even received the product yet.
i haven’t received any notifications about it being sent or when it will be shipped.
7 August 2024
Reply from Vogueen
We're sorry to hear about the delay and lack of communication. Rest assured, we're looking into your order immediately. We'll provide an update with the shipping details as soon as possible. Thank you for your patience, and we're here to assist you every step of the way.
I haven’t received this?
8 July 2024
Reply from Vogueen
We sincerely apologize for the inconvenience. It seems there may have been a delay with your shipment. We're investigating the issue and will update you with the status of your order shortly. Please rest assured that we're here to resolve this for you.
Fast service and god info
6 July 2024
Reply from Vogueen
Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast and our information helpful. We're always here to ensure a smooth and satisfying experience for you!
Order not fulfilled
Order not fulfilled. I order my phone case a month ago. Haven’t received it. Emailed customer service to inquire status of the order and haven’t received yet.
8 June 2024
Reply from Vogueen
We deeply apologize for the delay in receiving your order. This is not the experience we aim to provide. We're looking into this right away and will update you with the status of your order as soon as possible. Your satisfaction is our priority, and we'll make sure this is resolved quickly.
I paid for express shipping and I was…
I paid for express shipping and I was never told when this would be delivered. Finally someone emailed me and said 7 to 10 days. That is not express shipping. I’d like a refund for my $7.99 I paid for express shipping. I still do not know when to expect this delivery.
6 June 2024
Reply from Vogueen
We sincerely apologize for the confusion and delay regarding your express shipping. You're absolutely right, this does not meet the express shipping expectations. Thank you for bringing this to our attention, and we're here to make things right for you.
This Vogueen case not only protects my…
This Vogueen case not only protects my iPhone but also adds a luxury feel to it. The texture is just right for a comfortable grip. Exceptional quality.
4 June 2024
Unprompted review
Reply from Vogueen
Thank you for your fantastic review! We're thrilled to hear that our case not only protects your iPhone but also adds a touch of luxury. The comfortable grip and exceptional quality are exactly what we strive for. We're happy that you're enjoying your purchase, and we're here if you ever need anything!
Sent Wrong Item - No Customer Service
I was sent a product that does not fit my phone. I double checked my order and I had ordered correctly. However, the wrong product was sent. No response when I reached out to help get this fixed.
2 May 2024
Reply from Vogueen
We deeply apologize for the mistake with your order and the lack of response. This is not the experience we aim to provide. We're going to make this right by sending you the correct product immediately. Please expect a follow-up email from our support team to confirm the details. Thank you for your patience, and we appreciate your understanding.
Delivered when promised
Delivered when promised. Shipment updates were emailed. The case is well made and looks exactly like a leather case from Apple. I ordered a white silicone case that I’ve always wanted. Really like it.
2 May 2024
Reply from Vogueen
Thank you so much for your kind words! We're delighted to hear that your order was delivered as promised and that you're enjoying your new case. It's great to know that the quality met your expectations and that you love the white silicone case. We're here anytime you need us!
Your selection was useful.
2 May 2024
Reply from Vogueen
We're glad to hear that you found our selection useful! It's our goal to provide you with the best options, and we appreciate your feedback. If you need any further assistance or recommendations, we're here for you!
Since apple doesn't make the leather…
Since apple doesn't make the leather case for 15 pro max, I went the route of online shopping. I found this Vogue case and was surprised how accurate it was to the original. Thank you!
9 April 2024
Reply from Vogueen
Thank you for choosing us! We're so glad that you found our Vogueen case to be a great alternative, especially since Apple isn't making leather cases for the 15 Pro Max. It's awesome to hear that the quality and accuracy met your expectations. We're always here if you need anything else!
The iPhone 14 case I ordered is great…
The iPhone 14 case I ordered is great quality. I’m very pleased with how it came packaged. 💯😀
6 April 2024
Reply from Vogueen
Thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the quality of your iPhone 14 case and how it was packaged. Your satisfaction means everything to us, and we're here if you need anything else! 💯😀
Switching to silicone case for my…
Switching to silicone case for my iPhone was a game changer. The durability is unmatched, having survived the ultimate tests of daily life and accidental drops. What sets it apart is not just its toughness but the sophisticated design that captures attention. It's not every day you find a product that delivers on both aesthetics and functionality so flawlessly. Shipping was swift, and unpacking my order revealed a thoughtful presentation that speaks volumes about Vogueen's commitment to quality.
14 April 2024
Reply from Vogueen
Thank you for such an insightful and detailed review! We’re thrilled that switching to a silicone case made such a positive impact on your iPhone experience. Durability combined with sophisticated design is exactly what we aim for, and we’re delighted to hear that it exceeded your expectations. We’re also glad the swift shipping and thoughtful packaging added to your experience. Your feedback means a lot to us, and we’re here whenever you need anything!
The Vogueen iPhone case has truly…
The Vogueen iPhone case has truly revolutionized my daily tech experience. From its sleek design that complements my style to the unparalleled protection it offers, every detail has been meticulously thought out. The material feels premium in hand, and the fit is so precise it's like a second skin for my phone. Customer service was a dream to work with, answering all my queries with patience and expertise. Plus, the packaging it arrived in was so elegant, it felt like opening a luxury gift. Vogueen has set a new standard for what I expect from tech accessories.
2 April 2024
Reply from Vogueen
Thank you for such an outstanding review! We're beyond thrilled to hear that our Vogueen iPhone case has transformed your daily tech experience. From the sleek design to the premium feel and perfect fit, we’re delighted that it met your expectations. We’re also glad that our customer service could assist you with care and expertise. And we couldn’t be happier that the packaging made your experience feel special. Your words truly inspire us to continue setting new standards in tech accessories. We’re here for you anytime!
Just received my iPhone case from…
Just received my iPhone case from Vogueen, and it's absolutely stunning. The craftsmanship is top-notch, and it fits my phone perfectly. Plus, their customer service was incredibly helpful throughout the purchase process.
2 April 2024
Reply from Vogueen
Thank you so much for your kind words! We're thrilled that you love the stunning design and craftsmanship of your new iPhone case. It's great to hear that the fit is perfect and that our customer service team could assist you throughout the process. We’re always here if you need anything else!
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