Vodafone Portugal Reviews 

We live in Central Portugal, where Vodafone used to have the best 4G data signal of all networks. However, since the start of the pandemic, the signal has been degraded so badly that it is as good as unusable, with download speeds often below 1Mbps! Complaints to customer services are mostly ignored or meet with promises of the type "we always try to provide the best possible service", but no improvement. I am still tied in to a year's contract of what is an expensive service not fit for purpose.

Absolutely terrible service, product, terrible support website vodafone.pt, terrible people that work there! I bought the SIM card and was blocked, then on support after a week I was told to scratch the SIM paper that comes with the SIM card, but there was nothing to scratch to get the PIN number! Frustrated! I waste my money on this SIM card! Thieves!

Support answer after a week with the dumbest answers, I want my PIN number only that!!! What's the problem!? Why you block the PIN and don't let the buyer know?! How dumb is that!?!?

I am paying for 100 mbps download speed and vodafone is giving me 30 mbps. Really bad service

Their pay as you go tariffs are a masterpiece in extraction. It started with 8.50 for 3GB a month.

Then I discovered that this was just for two weeks and now I'm stuck on an 8.50 per two weeks plan.

Then I discovered that data usage gets reset on the 1st of every month NOT when you activate the plan/top up so I managed to blow through an allowance I didn't realize I had.

Then I got "upgraded" to 20 euros every two weeks plan - the only way I could get my data back.

Then in my last two weeks in portugal I tried to top up online. They only let you top up 15 euros or 25 euros. Again, only way I could get data back.

They have absolutely the worst pay as you go plan I have ever used in any country.

The promoted speeds of sim cards seem to be illustrious assumptions made with no real world testing. Having bought a mobile sim card router it was advertised it could get 150mps, I have never seen the Wifi speed exceed 15mps (which is the highest I've seen) and Sim card in the router struggles to provide a stable connection when in online meetings. I do not expect 150mps but speeds averaging >10mps are miles of what is advertised. I am the only user of my mobile wifi and dont live far of a vodafone cell tower and am therefore irritated by such low speeds.

I moved to Portugal in August last year I spoke to a Vodafone representative which informed me that if by chance I moved address I could easily move the contract to the new address. In the event that Vodafone does not service that area or if I legitimately need to relocate abroad they will cancel the contract as they cannot transfer or service out of Portugal.

I then signed up with Vodafone even though they were more expensive.

In Jan/Feb 2021, my wife got a job offer in the UK, which required us to relocate. We informed Vodafone in time, paid our account up to date and provided the documentation and had the agents confirm over the phone they could not relocate or continue with our services. I was asked to send email confirmation and proof which I did and received two corresponding emails from Vodafone. Since then they ignore my emails and to date have not confirmed or cancelled my contract. We no longer reside in Portugal and even though I want to get this matter closed, they refuse or plainly decide to ignore it with the account active and incurring charges. Vodafone's customer service is completely different from when you looking to join to the service you receive on cancellation or when you have an issue. Dissapointing!!

Dear consumer, run away from this company ! I have lived in many countries, and believe me.. this company is the worst company I have ever seen in my life. They should be ashamed of their fraudulent practise. They are stealers and practise discrimination against foreigners.. and I can imagine with the comments how they treat Portuguese people also. I hope that this company will have to pay one day as much as they are stealing people's money with unjustified penalty based on an unknown scale.

Woke up this morning with no internet. A storm had taken down the Vodafone cable outside. My daughter rang Vodafone service at 11am, they promised to arrive same day between 4-5pm & arrived on-time! Although the weather was awful and "raining cats and dogs" they replaced 150 metres of cable and left with the internet back on. Brilliant Service! Thank you Cicero Matias & Team. A JOB WELL DONE!

Worst experience I've ever had with a company.
Vodafone besides having constant internet outages, is a company full of liars and thieves. They claimed my entire building had no internet fiber support even though their website said it did. I had been in contract with them for 10 miserable years and every single time I called about getting fiber they would tell me to call another phone number that had me waiting hours on end and I had to pay for every single minute I waited, what a SCAM. In the end they told me the building didn't have fiber. Eventually I got into contact with another company and asked them if my building supported fiber and they said it did, we finally switched ISP's but unfortunately this wasn't the end of the Vodafone fiasco. They wanted their router back and threatened to make us pay €500, we told them to come and get it and they told us to deliver it to an "official" vodafone store which there aren't any nearby and the ones that were "close" (80KM away) were closed because of COVID-19 or to call their "support line" so they could get our address and send someone to come pick it up. THEY ALREADY HAVE OUR ADDRESS, WE'VE BEEN YOUR CUSTOMER FOR 10 F******* YEARS. We called like they said and once again they made us wait 2 hours on call to which we wasted a lot of money to the point of where I had to go and charge my phone so I could wait another f****** hour. Vodafone is a predatory company that is looking to squeeze as much money as possible from it's customer, DO NOT RECOMMEND.

I am pleased that Vodafone actually supply the speed intended in their package for the internet, unlike Meo where I only got a third of what they offered but Vodafone fall very short on aftercare.
I have spent the last 29 hours offline due to a problem. Vodafone have offered no reason or apology for the downtime, and have cost me not in terms of money but in time.. a very precious resource at my age.
I rang the help line, and rang and rang... only to find the bot repeating in Portuguese. My fault I know, I should spend more time absorbing the very difficult language.
To cut a story short I never connected with a human, but with a computer that recognized my mobile number messaged me to tell me that a problem had been found in my area, and that is would be sorted in around 9 hours! (so my wife tells me).
After nine hours and shaking due to my addiction to the internet,I rang again to find out what was going on, and minutes later a message .. will be another 45minutes!
Well it was now 23:00 hours and I decided that it may be time to wait until the morrow, so we retired to bed.
Approaching mid day I rang again on my moblie.. well I thought I would as they were charging me for each call..and got a similar message!
So me and the missus decided to go out and enjoy the grim cloudy sky's of Caldas da Rainha, and returned just as the systems burst into life! Wunderbar!!

I suppose the reason for my gripe is that Vodafone has lost the human touch, and have invested their future in robotics, trusting that the programmer can offer acceptable excuses in a few lines of text!
Not so.
I accept that there will some times be problems, and that they will sometimes be serious, but what use is a supplier that keeps it's customers in the dark, and is not ready to tell the truth of a situation like this.
I will switch from Vodafone when the cost of cancellation becomes more acceptable, to a supplier that may not offer the advertised speed, but will at least allow me to connect!
Makes me sad as I know Vodafone well from the UK.
Perhaps the next supplier will connect via satellite, as it seems latency is no longer an issue!!!

Ray True

3 weeks ago NOS tore my fibre cable out of the bundle that went to the PDO. Vodafone, my provider, has been useless in terms of fixing the problem. They claim they have to get permission from NOS to use the PDO, and NO ONE ever calls back to update me. Currently all I get is vague answers and absolutely no indication of when it might be fixed. They are totally disinterested.

Charged me €500. Never delivered my phone and refuses to refund me.

The agents over the chat close if you are 30s away without replying but they can be 20m without providing feedback. Also, they charge without writing in the T&C but when you tell them what they did wrong you are a piece of sh** for them and they will treat you like sh**.

Best home internet provider in Portugal without a doubt. Can't say the same for mobile services though.

Terrible experience. I called Vodafone support and was left waiting for 25 minutes and then I was charged 12€ for that call.
I don't recommend Yorn or Vodafone to anybody.

Absolutely horrible and amateur service. I have requested additional pricing information regarding my local contract via emails with their customer support. They handed the case over to some other department next day. After 6 days, i received text message saying they could not reach me following up on my request to terminate the contract. No missed calls from them that day, no contract termination request from my side at all. Next day, i tried to call their help line but gave up after 3 calls - 20 mins waiting each. Next day in the morning, I found out that both of our mobile numbers stopped working. So calling the help line again, got through and their agent informed me that the numbers were deactivated. (??) I was so confused and confirmed i dont want to reactivate the numbers anymore after such experience. No further comments from her, she just said OK. Few hours later, another email from Vodafone saying that i have to pay 800 EUR penalty for early contract termination. This is still ongoing issue, still awaiting their response. I would never imagine this happening in 2020. Avoid Vodafone Portugal at all costs.

Vodafone Portugal. Um bando de incompetentes, que continuam a adicionar pacotes extras de internete que eu não autorizei, mesmo quando eu expressamente disse que não queria ter quaisquer dados moveis. Tento ligar para os números gratis e depois redirecionam a chamada para paga. A ajuda online não é com humanos mas sim automatizadas respostas, depois enviam me para my vodafone o que não me deixa aceder para cancelar um serviço que não pedi, mas se for para adicionar um serviço (mais euros) já funciona. É incompreensível e triste, como uma empresa intitula -se a melhor rede de portugal, com o pior serviço que alguma vez vi .
Vodafone Portugal. A bunch of incompetents, who continue to add extra internet packages that I didn't authorize, even when I expressly said I didn't want to have any mobile data. I try to call the toll free numbers and then redirect the call to paid. Online help is not with humans, but automated responses, then send me to my vodafone which will not let me access to cancel a service I did not ask for, but if it is to add a service (plus euros) it already works. It is incomprehensible and sad, as a company calls itself the best chain in Portugal, with the worst service I have ever seen. Unfortunately it's not possible to give a score of negative stars

Took advantage of a stayover option offered by TAP AirPortugal, so would only be in LIsbon for 3 days. However, after being lost and stranded, I decided to go ahead and get my SIM card for traveling right away so that I wouldn't find myself in that position again. Went to a Vodafone store in a big mall, the clerk who helped me spoke perfect English. I made it clear that I was only going to be in Portugal one more day and needed data for several countries, which I named. We discussed phone/messaging, but as it would only work in Portugal, I declined that portion of the service. After Portugal, I flew to Madrid. SIM card did not work. Stopped at a Vodafone in Madrid to see if I could get some assistance. The clerk here was rude and absolutely no help. I tried to explain the issue, but wouldn't even listen. Vodafone Portugal is a different company and I would have to call them. I tried to explain that I couldn't call, the phone didn't work and I did not opt for the phone/messaging option. Asked for a number (not knowing how I would call), but couldn't get me a number and would not call for me. Went again the next day, this time I spoke with a female clerk, same rude responses. Finally just bought a new SIM card in Spain. I had a friend accompany me to be sure there were no issues or mistakes this time. My SIM card worked, however, the clerk could not locate the correct App for Vodafone Spain, there were a ton that came up, so finally gave up on installing the App. I contacted Vodafone Portugal eventually, after hours of screwing around on the website trying to contact help in some way, through messaging on Facebook and was given an email address where I could reach someone. FB messaging response was also rude. I didn't have roaming, nothing they could do. I explained that I was supposed to have roaming. They couldn't help me. The website was impossible to find a way to contact anyone. Chat was not available in English, So I finally got a response to my email and was told that I didn't have roaming and that as they couldn't verify my conversation with the clerk, there was nothing I could do. I sent photos of my boarding passes for the next day asking why would anyone buy a SIM card for one day, did not matter. Finally went through my credit card, and they are pursuing it. I will never use Vodafone again. Even they couldn't figure out which App to download, rude service from Spain stores and Portugal customer service, complicated website to ever find help or contact anyone. Obviously the customer does not matter to them, and it almost seems like their intent is to take advantage. If they are all different companies, they shouldn't share the same name and give the impression they are related in any way.

Just moved to Portugal, and this is the most awful phone service I've used in my long history of using phones in different countries: Spain, England, Japan, Canada, and now Portugal.
Where to start? Bought a brand new Huawai phone at Fnac, Baixo Chiado (and that's another story, coming soon!)
The vodafone next door seemed the logic place to get me online as soon as possible, as I need to find apartment, be in contact with my new job. etc.
- First: The vodafone app for portugal it's IMPOSSIBLE to install.
after asking portuguese colleagues (tech savvy, this is a computer games company I just joined)
As a result, my balance run out and I'm out there with no data and possibility to reload
Went to a vodafone store, in Oeiras. After waiting 30 minutes in line to get in (I KID YOU NOT)
I ask the (very nice and competent guy) to install the app for me. It took him a good 25 mins to get it done. Again, I'm not making this up.
So he shows me how to get to the app bit where you reload.
Nice
Next day, I'm home right now trying to reload with Paypal >>> NOPE
Credit card? >>>> NOPE

Maybe I need to enter my payment details ahead of time. OK!
When I try to do that, THE DAMM ACCOUNT FOR FOREIGNERS IS ASKING FOR A PORTUGUESE NIF NUMBER

One word for Vodafone, sorry make that two:
F-U!!

On the most part it's not been too bad, for instance the internet has been quite fast, but in just three months they've disappointed me a few times now - first of all it took over 2 weeks from when I signed a new contract to them actually hooking me up at home, and more recently, they billed me for 49 euros when I should only be paying about 34! I've visited the local Vodafone shop about this twice and they seem to be struggling to resolve the situation and aren't clear how long it will take.
Besides... if you're about to get a new contract - they don't include taxes, so in my case it was 28 euros PLUS tax - which they didn't mention.