Vodafone Greece Reviews 

I never had a problem before but on the 24the of dec. 2024 i went to the Vodafone shop in Perea and i was so shocked of what heppend in there. I came in tyhe shop and the ladies were looking at me like go away. Normally there are two men working and they are polite and respectfull. But the men were not there that moment. So the ladies thez were unpolite, disrespectfull and rude. Especiallz the manager of the shop. Her name is Nancy and she is onlz fiendly and polite when you go for opening a new contract. Otherwise she is rude and unfrienly. Helping people is not written in her contract that she signed to be a manager of a Vodafone shop. So mz problem was to bring my portable modem for Wifi back and cancelle everything because i was moving to an other countrz for work. She just wripped me off and said to me come back next week.I explained to her that is was going the next day. But she was looking at me that is your problem. I want that the customer service make contact with me as soon as possible. i want to stop my contract. If no reaction . i will not pay one cent!

I am very dissatisfied in finding a solution in a problem that the root cause is not the customer.
My family is charged a huge amount to pay as has traveled in a country outside European Union and was wrongly informed initially about the cost of the mobile service.

I have the giga cube (works with sim). Supposed to be 150mbs and I have top 25 to 30. But its ok I can still work. What I can not stand is that It is not steady and disconnects a lot. Suddenly the modem stoped working. Ok bad thinks happen, so I took it to Vodaphone. They didn't give me a substitute until my modem gets fixed and not only that but it's two weeks now and they haven't even call. They never forget to send the bill but the the service they provide is really awful 😞.

I ordered the airpods gen2 from their eshop on Black Friday.
I got an order number right away but didn't receive an email or anything similar, so I called them the day after to verify that everything was going smoothly with my order.

They told me that they would call me and let me know in a few minutes, which was a lie because they didn't.
So I called them again the next day.
A lady verified that my order had indeed been submitted and that I would have to wait a little more because of how many orders they have to deliver due to Black Friday.
I said that I had no problem with that at all, as long as I would receive my order.

The day after, I receive an email stating that they can't find my order because I have provided them a wrong order number, despite the fact that the lady actually told me what the order was about the day before, meaning that she could clearly find my order using the order number.

I told them that my order number is correct and provided them with a screenshot that proved it. They told me they would get back to me asap.

After 5 days of not hearing from them, I emailed them only to receive a reply saying that due to how busy they were during the Black Friday, my order wasn't actually submitted although I did receive an order number.

They didn't allow me to purchase the exact same product with the same price that I was supposed to be paying for it on the black Friday sale.

This was my first and last time I'm buying anything from them, avoid them at all costs.

After 15 years of being a loyal and patient broadband customer (emphasis on patient as I've been let down time and again with poor internet service), I decided to move on to Cosmote. Vodafone's vengeful service team immediatelly pulled the plug without any prior coms/notice of receiving the exit request and even aligning w Cosmote on the transfer date, leaving us w/o internet connection on a work day. Some serious rethinking needs to be done. Revenge hardly ever worked when looking to manage, re-engage and retain dissatisfied customers. That is, if you care about them, at all.....quite a disappoitment really, was expecting more.

This fiasco of a company claims to provide internet when half the time my connection is down. Getting to their customer service is a nightmare, because they do nothing to fix any problem. I have contacted them 4 times already because their lines suck and still the issue has not been resolved. I hope all clients leave them as I will

Ftiakste to internet sas re axrhsth etairia paizw me hotspot kai pali kollaw sobareuteite.Oute ena match cod den mporw na mpw.10 eurw gia unlimited time 6000 sms kai 6 gb data.fuge apo dw re.Axrhsth

Don't know about these bad reviews, our experience was nothing but great. As recommended, we bought the 100 GB traveller sim from a young fellow selling in a portable booth in Athens and he installed in both our phones and tested before we moved on. Spoke perfect English for us. 13 euro for 30 days was a great deal. Used in 5 Greek islands with no issues.

Have been trying to get the landline disconnected since early August when I left Greece. Every time given different advice, no response to complaints. Having followed their latest instructions on 25 Sept, they have just told me today 12 Oct it was rejected because I need to do something else. Such bad service.

I purchased a WiFi box. I paid total €100. I was promised 40-45 bps. However I only get only 1-2 bps ! I called to return the box and they responded they do not get the item back. This is day time rubbery !

Completely useless. No internet for two weeks and counting. No urgency to fix the problem. No updates. No solution in sight. Useless.

Although the customer services reps on their hotline are very polite and want to help, the company itself seems like it just wants to create trouble.

For transferring a private line to a company one, I had to go through 3 whole weeks of calls and emails, while 6 months afterward they "discovered" a charge I had to pay.

Unfortunately I can’t give this sorry excuse for a company 0 stars. This is the worst company in Greece. They charge you without your authorization while using their prepaid credit services in various ways using various tricks. They will increase the price of your home internet and phone contract without any notification. Outright thievery right in front of your eyes. Do not use their services by any means necessary or you will find yourself feeling constantly stressed and that you’ve been taken advantage of.

A sales person called our home line and said he had an offer for us but couldn’t explain in English and that his coworker would call and explain better. I replied we are not interested in any more offers and they didn’t need to call again, he then rudely replied that we can not decline something we have not heard - I politely said there is no need. Very rude and unprofessional behavior overall will change supplier. How difficult is it to take a “no thank you” and move on.

I was some years to Vodafone, living in a big city. I moved to a smaller city and then they had really bad coverage. I called them, and they accepted that they coverage in my region is not ok. They also told me that they would not charge for stopping the contract earlier than the expire date.

I stopped the contract, to find another company.
They charged me 120 euros.

Run away from them

Worse company ever exist on earth!!! Run away!!!!! Don’t do anything with them!!!!! Disaster management!!!!! Promise one thing and deliever something else! Never take responsibility !!!!! Don’t get in touch with them! Run away!!!!

The worst ever company in the world. They are there just ot destroy your nerves!!!

I will never introduse vodafone to anyone. Its the worst telecommunication company. I dont know why is still open. I have payed so much monay in 4digital numbers that i never have done. I want to many time to leave from vodafone and they keeping renew my accound without asking me if i want that. And i change telecommunication company and now they lawsuit me for a amound that i have already paid.

I bought a sim card in athens and it was suppose to work within 30 minutes. Unfortunately it did not work I had to go back 1 day later and they refuse to give my money back, they said they were from a different group and didnt know where their colleague was who sold it to me.
These people are liars and they do not accept accountability.
It took me hours of insisting and bringing the police to the place until they enabled my sim card.

Money keeps disappearing from my account. It happened once before but just happened again. When you top up, try not to leave any money in