Spoke to a lady called Millie, who was amazing. Had an issue with the delivery date of the item we ordered as both myself and partner would be at work. She contacted the supplier on our behalf and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While we were away, I ordered a Tesco e-card. Whilst doing so, there was an issue with the website/signal/my phone, which caused the transaction to not complete correctly. When I went back to fill in... See more
Company replied
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of mone... See more
Company replied
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediatel... See more
Company replied
Company details
Written by the company
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Contact info
United Kingdom
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a minor issue which Millie resolved…
Had a minor issue which Millie resolved very quickly and kept me fully informed throughout.
12 January 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review, we are so glad your issues are now resolved.
The Lady who dealt with my query…
The Lady who dealt with my query (Claire) was polite, professional and very helpful. She was a star! Resolved my problem.
17 December 2025
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I recently contacted Rachael
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediately. Now am off to the shops to spend my cash. lol
14 January 2026
Unprompted review
Reply from Vivup
Thank you for your 5* review and so happy you now have your vouchers. We shall pass on your kind words to Rachael, happy shopping!
Rachael was extremely helpful when i…
Rachael was extremely helpful when i entered my email incorrectly on a gift card. She helped me clear this up in a day.
7 August 2025
Unprompted review
Reply from Vivup
Thank you for your 5* review, I will pass on your lovely feedback to Rachael.
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Helpful & Professional
Really friendly, helpful solution to my query. Resolved quickly and efficiently. Claire was great to deal with. Great customer service thank you.
14 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Asa was so helpful when my first option…
Asa was so helpful when my first option was out of stock. Great service
13 April 2026
Unprompted review
Reply from Vivup
Thank you for taking time to give Vivup a 5* review. I shall pass your nice words to Asa.
Customer’s service
I have ordered an item but the item however was faulty, so i have reported it back to vivup, mark, on the otherhand who responded to the matter urgently, and had guided me althroughout the process and everything went smoothly, topnotch customer’s service!
2 April 2026
Unprompted review
Reply from Vivup
Sorry to hear your item arrived faulty, however I am glad Mark got this sorted quickly for you!
Great customer service from Millie who…
Great customer service from Millie who explained things beautifully
13 April 2026
Unprompted review
Reply from Vivup
Thank you for taking your time to leave such a lovely 5* review. I will pass your lovely words to Millie.
Really quick and helpful support from…
Really quick and helpful support from Clare who got our issue resolved in no time!
13 April 2026
Unprompted review
Reply from Vivup
Thank you for your lovely comments regarding the service you have received from Clare, I will pass on your lovely comments!
The CS team were excellent when…
The CS team were excellent when responding calls from customers
30 March 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Great company for easy savings
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of money.
I recently contacted customer service after having an issue with purchasing a gift card. The issue was resolved quickly and the communication was excellent.
9 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Very efficient and good service
6 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Tracy understood my problem immediately…
Tracy understood my problem immediately and within a few days everything was sorted out to my satisfaction.
Great service.
1 April 2026
Unprompted review
Team is very kind
Team is very kind, helpful and knowledgeable. Great treatment and quick solving!
3 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Rachael from Vivup was a God send
Rachael from Vivup was a God send. Helped me to find my email vouchers and talked me through the process with the patience of a saint and did not make me feel at uncomfortable or stupid
30 March 2026
Unprompted review
Great customer service
Fantastic customer service from both Helena and Robert. They handled my issue swiftly and with great professionalism, very grateful for their help.
30 March 2026
Unprompted review
Excellent communication
I recently experienced a problem with a purchase that I had made in error. The team at Vivup (Clare and Tracy) were outstanding throughout. Not only did they work hard to seek a resolution, but they also were brilliant with their communication throughout.
4 April 2026
Unprompted review
Asa has answered all my queries in a…
Asa has answered all my queries in a very polite manner, he took his time to deliver a good customer service very responsive.
2 April 2026
Unprompted review
Helpful and responsive staff
Really helpful and responsive staff, Asa sorted out a problem I had with accessing my organisation's offer quickly and with no fuss.
1 April 2026
Unprompted review
Reply from Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.