The technician showed up shortly after my initial sign up no waiting or delays. Was very professional and relateable.took extra care on instal did not complete everything on the same evening came... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Installation was great! Hayley did a wonderful job installing my equipment. Tanish was the salesperson. He was very knowledgeable of the product. Needs a little more finesse and an appointment wou... See more
Company replied
The sales rep and the technician Alex that did the install were excellent. My only concern is the cameras won't stay connected. Keep having to physically unplug and reboot some cameras.
Company replied
The staff Jose Diaz who evaluated and installed the equipment I needed - I rate 5 stars. He explained the equipment to me and was very professional. Jose walked me through the installation process... See more
Company details
Who We Are
Written by the company
- With approximately 2.5 million customers, Vivint is one of the leading smart home companies in the United States. Our 24/7 monitoring and security features prevent crime proactively, and our professionally installed smart home products make life easier and more efficient.
Contact info
4931 North 300 West, 84604, Provo, UT, United States
- 844-408-1007
- vivint.com
3.9
Great
63K reviews
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Very simple to learn and very…
Very simple to learn and very responsive system. Like that I can view pics readily
25 June 2026
They installed my equipment on Friday…
They installed my equipment on Friday and Monday I was looking at everything and found out they didn’t install a sensor on one of my doors , and I’m having a hard time getting them to come back and install it , they are busy doing other people s alarms will come by when they are in the area again , I should be first because the install was never completed
25 June 2026
When the agent came to my home…
When the agent came to my home everything that was discussed regarding the products I would receive were not met. I advised I had children and needed sensors on my windows. The agent TOLD me they would be able to connect to my ADT sensors. When the tech came to my home that was not correct. I was told I would have a shock sensor and a sensor in my home and I was advised my the tech that was incorrect. I was told by the agent I would have an alarm extender and that was true. I had to call ADT and now I have to make a one time payment of 50 dollars to get it. I felt rushed when doing my paperwork and the agent kept telling me it would be in my email. Also I’m not sure why we had to take a picture with the agent as well. Overall I am not happy with the service I received.
25 June 2026
Service was not good
Service was not good. Tech forgot to install sensors. Left cords at my house as well as slow connection to cameras on my phone for viewing
18 June 2026
low battery warning 4 days after install
I liked my installer but then 4 days later I received a “low battery” warning. When i’ve tried to get technician help it wanted to coach me on how to change it myself. Sorry but after 4 days I need both the battery and the lock itself inspected
18 June 2026
VIVINT has terrible customer service
VIVINT has terrible customer service. I am in shock. Go with any other company but this one.
25 June 2026
Unprompted review
Customer Service needs work. Installer was great
Javier, who came and installed was great! He definitely turned out Vivint experience around. The customer service side of it was awful. My husband is the one who began the process with Vivint. They scheduled it on the call and later he got an email with a different date a week later. He called again and then finally agreed to that later date. However it got closer to the date and he gets a text for a different date. And then it was scheduled again. It finally stuck. He told them exactly what we wanted and they said they got it. Another thing was we had it scheduled for the date he was off work but it eventually got scheduled for a day he was gone and I was busy, but I stayed since they said they only needed someone 18+ for install. That was not the case. There was a tone of paperwork that he had to since and he was unable due to being on a call (paramedic).
Thankfully J was extremely helpful at getting everything transferred to my name so I could get this taken care of and nobody’s time was wasted. I really like the system. Customer services was horrendous.
18 June 2026
I love the new security system…
I love the innovation on my current system. I really like to operate the thermostat from anywhere through the app. Very useful.
24 June 2026
Amazing service
Amazing service, super nice and very informative about placement and equipment
18 June 2026
The #1 on my opinion
The #1 on my opinion, I have great service and great job they do on my house
25 June 2026
The sales pitch
The sales pitch, ordering, set up and operation is top notch. Great service
18 June 2026
The ring camera works great
The ring camera works great. The system for the phone seems to be down alot so changing t-stat temperature takes awhile.
18 June 2026
Great Company!
The service provided by the company was excellent, and the staff was very informative. The package included devices that my previous alarm system lacked, all at a great price! Thank you!
25 June 2026
I personally don't care for all the…
I personally don't care for all the trouble shooting they expect us to do. I have spent hours on the phone fixing my own things at home. I'm not getting paid to do so. I like the old school way of when something is broken the company comes out to fix it, because that's what we pay for. I also have the protection plan and needed/ wanted a technician to come out for multiple things and still got charged the 99 dollar fee because I didn't trouble shoot first. Well the camera that was just installed that wasn't working involved the tech getting on a ladder and a lot of back and forth to get it fixed, so I wouldn't have been able to trouble shoot that! The technician was great and very helpful!
12 June 2026
Unprompted review
Not that good half my windows have no…
Not that good half my windows have no sencers not impressed
25 June 2026
I appreciate the work and…
I appreciate the work and professionalism of your service agent Chris…
17 June 2026
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