I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering process was easy and smooth
Ordering process was easy and smooth. The delivery was quick and reliable thanks to Japanese delivery infrastructure.
16 April 2026
Reply from Vivino
Hi 瀧寺正芳,
Thank you so much for taking the time to share your positive feedback with us! We’re really happy to hear that you had a great experience, and your kind words truly mean a lot to our team.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always here to help.
Best regards,
Vivino | Customer Support
Plus free shipping!
Best place for wine lovers to evaluate wines. Premium members free shipping, can’t beat that
25 April 2026
Quick and reliable delivery
15 April 2026
The wine was great but not UPS delivery…
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took another day to get the package.
15 April 2026
Always use the app to compare wines and…
Always use the app to compare wines and this is the first time I have ordered through the site-very easy to use and good price for the product.
25 April 2026
My package was sent to some station…
My package was sent to some station while I was home!!! They didn't even try to reach me at my place. I can't carry 10kg by myself and I have no car.
15 April 2026
Reply from Vivino
Hi Mr Muehle,
Thank you for taking the time to share your experience, we're truly appreciate it.
Thank you for taking the time to share your experience.
We’re truly sorry to hear things didn’t go as expected. We aim to deliver a great experience with every order, and it’s clear we missed the mark this time.
I can see that you are already in contact with our customer support team. Please rest assured we're actively working on your case to provide an effective solution and we will not consider it closed until a solution or correct expectation has been provided to you.
Thank you for your patience, we will keep you updated with any progress.
Kind regards,
Vivino | Customer Support
They sent the wrong order
I really like your service. But this time I ordered a 2019 vintage. After I ordered and paid it turned out that you could not fulfill my order. So you just sent a 2022 vintage instead. I would have preferred that you reached out explaining in detail what the situation was. Now I have 3 bottles of wine that I didn’t order and I have tried twice to get help to make it right. But so far no one has answered my request.
15 April 2026
Reply from Vivino
Hi Mr Kerfoot,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
I was able to see that our customer support team has an open ticket regarding this issue, and will reach out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
Very much appreciate Vivino
Very much appreciate Vivino, as the wine options are outstanding, and always best prices! Additionally, Vivino’s customer support is quick to resolve any issues.
25 April 2026
Didn’t receive half of my order
Didn’t receive half of my order. Vivino and the vendor are trying to sort it out. Meanwhile I’m out the money and the wine.
15 April 2026
Reply from Vivino
Hi Jean,
Thank you for taking the time to share your feedback, we really appreciate it.
We know how important it is for every bottle to arrive as expected, and we are sorry that part of your order was missing.
We reviewed your contact with your Customer Support team and we are pleased to see they were able to assist you and provide you with a solution.
Thank you for your understanding, we hope to provide a smoother experience next time.
Kind regards,
Vivino | Customer Support
I really like the fact that if the…
I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to make sure customer satisfaction is garunteed, amazing communication and swift action is taken if needed . An amazing variety to choose from.
24 April 2026
As usual wonderful wine and very good…
As usual wonderful wine and very good delivery, thank you Vivino and off course RIOJA 😍
15 April 2026
Hard to find wine was in stock
I had been looking for this wine in stores for some time. Vivino had it in stock. Purchasing was easy. My order was processed quickly. My purchase was shipped the next day.
24 April 2026
Very easy to search for a particular…
Very easy to search for a particular wine and make a purchase.
25 April 2026
This first experience was disapointing
This first experience was disapointing. I wanted the 2023 year of a beautifull wine. And I received the 2024 year. Only after I received the package it became clear to me that Vivino automatically sends another year if the selected year is not on stock. Without clear indication that the selected year is not available and another year is sent.
13 April 2026
Reply from Vivino
Hi Rob,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, here are the best ways to get in touch with us:
- Contact us via the Vivino App
1. Open the Vivino app and tap into the settings menu.
2. Select “Help & Support” to access our Virtual assistant, Viviane.
- Contact us via the Vivino Website
1. Go to vivino.com/contact.
2. Select the "Customer" button to open up our virtual assistant.
3. Tap the red chat icon in the bottom right corner.
Our Virtual Assistant will handle your query, providing quick solutions or passing it to a Customer Support agent for resolution via live chat or email.
Kind regards,
Vivino | Customer Support
I ordered the wine from 10 April
I ordered the wine from 10 April
Still didn’t get my ordered
Tried to contact the company but no response. Can I refund my money back please
Sarunya whitton
9 April 2026
Reply from Vivino
Hi Sarunya,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we've reached out to you by email so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
First two bottles of six had cork…
First two bottles of six had cork issues. Vivino has responded to my first complaint and has refunded me the first bottle. I am awaiting response on the second bottle and what to do with the remaining four. I’m happy with Vivino’s response, but not with this order of wine.
14 April 2026
Reply from Vivino
Hi,
Thank you for bringing this matter to our attention, we’re truly sorry that you received corked wines.
We understand how frustrating when these situations occur, however we’re here to help.
I was able to see that our customer support team has an open ticket regarding this issue, and will reach out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.