I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
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Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to find the wine I wanted at…
I was able to find the wine I wanted at an acceptable price. Ordering was easy and communication about my delivery was clear and accurate.
27 April 2026
The order process and the dispatch were…
The order process and the dispatch were very quick. We know that delicious Rosé EL COTO since several years an I promise you that was not my final order if you keep the price 😉
BR Horst
17 April 2026
Attractive price and fast delivery
In this case the price was attractive, the process was clear and easy and delivery was fast. Instead of paying delivery costs, I had the chance to use that amount for premium member.
26 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Non Temperature controlled shipping
Shipping temperature sensitive wine in a non temperature regulated shipping environment is just ridiculous and not acceptable. This is just poor judgement and very unprofessional.
27 April 2026
Reply from Vivino
Hello Steve!
Thank you for taking the time to share your experience. I completely understand your concern.
We are always working with our business partners to ensure your wine is delivered properly. We understand that factors such as temperature can sometimes affect the wine’s final flavor, and your concern truly shows what a wine connoisseur you are! We hope your wine arrives in good condition, and if necessary, please reopen the conversation you had with our support team, and we’ll be happy to help you.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
I ordered a case of Decoy Blanc and…
I ordered a case of Decoy Blanc and here it was already out of stock. Apparently, I was disappointed as my expectant delivery is about two weeks later than expected. No monetary discount was provided. A bit disappointing but just the first time this has happened.
27 April 2026
Reply from Vivino
Hi Kenneth,
We're sorry your order arrived later than expected. We completely understand the frustration delays can cause, and while we're glad it was eventually delivered, the delay wasn't the experience we hoped to provide.
We're continuously working closely with our shipping partners to improve reliability and minimize disruptions. In cases where delivery is running behind, we always recommend reaching out to the carrier directly - they can offer the most up-to-date tracking information and may be able to reschedule or add special delivery instructions.
Thank you for your patience, and if there's anything else we can assist you with, do not hesitate to reach out.
Kind regards,
Vivino | Customer Support
You cancelled my order while I was in…
You cancelled my order while I was in the process of confirming the order. This has never happened to me before. Get your act together!!
17 April 2026
Reply from Vivino
Hello Jim!
Thank you for taking the time to share your experience.
Unfortunately, your order was canceled as our system was unable to authenticate the credit card used to place the order, or the PayPal authorization time limit was exceeded. We sincerely apologize for any inconvenience this may have caused. Please allow 5-7 business days for the payment pre-authorization to fall off your account.
To place a new order, please visit www.vivino.com if you tried placing the previous order through the Vivino app and vice versa if you tried to place the order through our website.
Please verify your payment details before proceeding with the checkout, and note that there is an extra step to take for your security: it’s called 3D secure authentication. An authorization code is sent via SMS or in your banking app. If you haven’t already, please contact your bank or your card issuer to set it up. If you tried placing your order using PayPal, please remember to keep an eye out for an authorization notification from the app.
After you have set up 3D secure to your payment method with your bank, please add your desired wines to the cart and complete the checkout process via the Vivino site or app.
Please let us know if you have any additional questions, have a nice day!
Kind regards,
Vivino | Customer Support
In general I love the Vivino app
In general I love the Vivino app.
I have only 2 additional requests before I give 5 Star. Add a feature allowing multiple cellar locations and have the AI tool to be developed further where they it advises wines from my cellar for a best food pairing.
27 April 2026
It was my first time purchasing from…
It was my first time purchasing from Vivino. The experience was great and easy! I will definitely buy again.
16 April 2026
The wine was corked and reply time of…
The wine was corked and reply time of the customer service is too long
17 April 2026
Reply from Vivino
Hi Mr Sozer,
Thank you for sharing your experience, we’re sorry to hear you haven't received our response.
We replied to your inquiry via email on April 27, but it's possible our message may have landed in your spam or promotions folder by mistake. Just in case, we're also following up with another email after seeing your review, to make sure you're fully supported.
We'll be looking forward to your reply so we can continue assisting you and resolve this as soon as possible.
Kind regards,
Vivino | Customer Support
Château Grand-Puy-Lacoste 2006
Received 6 bottles of Château Grand-Puy-Lacoste 2006 in good time as promised.
16 April 2026
Been using vivino for some time,always…
Been using vivino for some time,always have wine not available in shops.reasonably priced,and prompt delivery.will reorder in future.
Recommend.
26 April 2026
Trustworthy and fast delivery
16 April 2026
Shiawase wines are always delivering…
Shiawase wines are always delivering good service
27 April 2026
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