This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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Reviews shaping this summary
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
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I wanted to send something back for a…
I wanted to send something back for a refund cause it was wrong I got nothing but a run around and whoever I was talking with was no help. Very unhappy with the service will never do business again with you
17 November 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you have had. We have arranged for after-sales customer service to contact you. They will arrange a return and refund for you as soon as possible after verifying the situation. Thank you!
The model that I purchased was not well…
The model that I purchased was not well represented in the generic manual that came with the package. I was glad that I had over 30 years of technical experience to fall back on during the assembly of the bike. I like it now that it is assembled but you almost received it back with those instructions. Just a suggestion if you want to stay with the generic manual. Use addendum sheets that specific to the model of bike.
19 November 2024
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you for taking the time to share your feedback. We sincerely appreciate your input and are grateful for your patience during the assembly process. We apologize that the generic manual didn't adequately represent the specific model you purchased. Your suggestion to include model-specific addendum sheets with the generic manual is excellent, and we thank you for this constructive feedback. We will certainly take this into consideration to improve our customer experience.
Reply from Vivi Electric Bike
Dear Customer: Hello. We apologize for any inconvenience you may have experienced with our after-sales service. Currently, we do not have a phone customer service hotline available. If you encounter any issues with the product you purchased, please contact our after-sales support team via email at service@viviebike.com. Provide them with your order details and describe the problem you're facing. They will assist you as soon as possible. Thank you!
Inferior New Tires
Purchased brand new and within riding only 11 miles BOTH tires went flat! Very dissatisfied considering I was following my son over those same paved roads on a different bike (from a different manufacturer) and my fat tires were just fine! Your customer service was nowhere to be found, particularly since there is no customer service phone number. The bike looks and rides great other than that.
29 November 2024
Reply from Vivi Electric Bike
Dear customer, Hello. We are deeply sorry for the bad shopping experience you have. If your bicycle tire bursts, please contact our after-sales customer service (service@viviebike.com) as soon as possible by email. Provide your order number and pictures of the ruptured tire to the customer service. They will contact professionals to perform a technical diagnosis for your bike and send you the new tires. In addition, we recommend that you keep the tire pressure between 30-60psi before riding, and check whether the tire is intact.
The motor came with a bad wheel…
The motor came with a bad wheel bearing. Locked up and spun the shaft. I'm beyond angry. I've spent over $400 on getting this bike back up and running. I'll tell my fallowers to stay away of your bikes. Your customer support is the worst. The part took more than the time you have on your website. And once I got the part it failed on the first ride.
8 October 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you had. The electric bicycles in our store have a one-year warranty. If there is a problem with your bicycle wheel bearing, please contact our after-sales customer service (service@viviebike.com) in time by email and provide your order number and pictures of the bicycle failure. Our customer service will contact professionals to perform technical diagnosis for your electric bicycle and provide you with free parts replacement support and help you solve the problem. Thank you.
The bike is exactly what I expected
The bike is exactly what I expected. Easy to assemble. Good range. Sturdy.
4 October 2024
Nice for the price
Fast shipping..Ordered on a Monday afternoon and arrived on Thursday afternoon.. It was delivered by Fed Ex but had some dings on the outside of the box it was shipped in.. No damage but Fed Ex seems to let this happen in my past experience…Happy with the product!
8 October 2024
Ordered on a Sunday and got it at 11:30…
Ordered on a Sunday and got it at 11:30 am Wednesday. Great bike. Fun to ride.
7 October 2024
vivi pedal assist not working
We have two vivi electric bikes bought on Ebay. The pedal assist does not work on one which has been ridden about 10 miles mostly on throttle. No help from chat phone or email. Customer service does not answer even tho I have offered to pay for parts. Many online reports of pedal assist problem, and lack of vivi to help.
23 October 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Have been sending messages as there is…
Have been sending messages as there is no phone number to call. No answer so far. We bought a bike and within 1 year it stopped working. Bike shops have no clue what the problem is. No one to calk to trouble shoot.
18 October 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
I don’t why you guys not reply when…
I don’t why you guys not reply when something goes wrong. My bike motor got stuck and it is not working so I sent you mail but you are not replying. That means after your sale you don’t take care of you customers.
1 October 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you had. We will arrange for customer service to reply to your email as soon as possible. Please also check whether the email is sent to the correct address (service@viviebike.com). In the case of a motor failure of the electric bike, our after-sales customer service team will contact the technicians to diagnose the fault according to your situation and provide you with after-sales support. Normally, our customer service team will provide you with support services within 24 hours of receiving the email. Thank you!
Customer service sucks
4 September 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. We are sorry to bring you a bad customer service experience.We value your feedback and promise to take immediate action to improve. Please contact our after-sales customer service team as soon as possible (email: service@viviebike.com) and provide more details so that we can better help you solve the problem.
We hope to have the opportunity to provide you with a better experience. Thank you for your understanding and support.
I've bought an Ebike from Walmart
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.
I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.
Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)
However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.
Please let me know how it is wired.
6 August 2024
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. The electric bike you purchased is H7UL. H7UL is the bike model. AMAK00017 is our frame number and product SKU code, and the string of digital codes on the head tube is our production batch number, also called the serial number.
The controller of the H7UL electric bike is integrated in the battery base, and the integrated controller is integrated with the DP-5C battery base. If you need to replace the battery with a larger capacity, just choose the battery with the "48V DP-5C 4-pin" battery base, which is also sold on our website and you can also buy it on Amazon.
Absolute quality in all aspects.
Absolute quality in all aspects of this purchase. My brother bought one not knowing how good this bike would be. He unboxed it, put it together, and was out riding that day. I rode it for about 10 minutes and then when I got home I ordered one but in red! We have rode on nice days, cold/raining mornings, and the bike has excelled. I found a bike rack that holds one bike (without the battery) and I can take this bike anywhere, pop the battery in, and I can hit all the trails I want.
6 August 2024
Vivi bikes refuse to honor the battery
Vivi bikes refuse to honor the battery warranty, it is with in the 1 year time frame. The electric mountain bike has a faulty design and after 3 months it ceases to work.
24 April 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: service@viviebike.com) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!
i have needed a new motor for some time…
i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location
7 July 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: service@viviebike.com), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.
Handlebar mounted battery/function meter
Correct part was found on website and ordered. It was received via mail in a reasonable amount of time and worked properly when installed.
8 July 2024
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
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