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Viva Expeditions Reviews 

517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized holidays, highlighting that every aspect of their trips, from transfers to activities, was seamlessly managed. The staff, including guides and travel agents, are frequently commended for their professionalism, extensive knowledge, and friendly demeanor, making the travel experience enjoyable and stress-free. Many people appreciate the excellent service and the carefully selected locations and accommodations, which often exceeded expectations. The booking process is also frequently mentioned as smooth and efficient, with agents patiently addressing all inquiries. However, some customers also noted minor issues, such as a desire for more detailed tour information prior to departure or occasional confusion regarding tour providers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising the guides, drivers, and consultants for... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction and planning to book... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional organization of trips... See more

Location

People report positive experiences with location, highlighting sensational trips to places like the Rio Negro... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and a desire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks Viva Expeditions for a wonderful Brazil adventure. Five days aboard the Toucana on the Rio Negro in the Amazon was sensational. Time in the Pantanel with its abundant bird and wildlife was very... See more

Company replied

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied

Rated 5 out of 5 stars

We were in trepidation about all the flights, connections and pickups associated with our tour booked by Viva however everything went as smoothly as it possibly could. We trusted their advice on what... See more

Company replied


Company details

  1. Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(517)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Viva’s Customer service and knowledge…

Viva’s Customer service and knowledge of the area are outstanding. Our rep Pia also had an excellent understanding of our group’s wishes and capabilities. When anything came up that we needed to consult on she had solutions and was always available.

8 February 2024
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Reply from Viva Expeditions

It was a pleasure to assist you with your travels, thanks very much

Rated 5 out of 5 stars

A good operator to an off-the-beaten track island that has bush walks and lots of native birds, often including kiwi.

Pia took the effort to create an itinerary that differed from the standard ones but suited what I wanted.

Stewart Island/Rakiura is a small laid back place with good bush walks and lots of native birds. Most people, including me, get to see a kiwi. Mine was fairly close and stayed around for almost an hour.

6 March 2024
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Reply from Viva Expeditions

Thanks very much for your lovely feedback David. Kiwis in the wild are super special arent they?! Thanks for travelling to Stewart Island/Rakiura with Viva!

Rated 4 out of 5 stars

Great to be met by smiling face.

Being met at Buenos Aries was great.
Jeremiah? Was a great guide.So welcoming.
Gave us so much useful info.Hints & tips.
Chatted all the way to hotel.
Helped us register & got lots of local tips.10/10
Santiago was 6/10

29 February 2024
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Reply from Viva Expeditions

Thanks very much for your feedback!

Rated 5 out of 5 stars

Emma Johnson made it possible for our…

Emma Johnson made it possible for our family to have the best adventure to Antarctica. She totally prepared us with all information and paperwork we needed. She is fantastic at her job! The highly experienced guides made every effort to educate us about Antarctica and safely walk on land there! The entire staff on board was beyond exemplary.

12 February 2024
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Reply from Viva Expeditions

Wonderful! Thanks so much, Emma and the Ocean Victory Antarctica team appreciate your feedback. We love having happy travellers. All the best

Rated 5 out of 5 stars

We had a wonderful trip to the Ross sea…

We had a wonderful trip to the Ross sea region of the Antartic. The Le Soleal staff were very helpful and could not do enough for us. The French style fine dining experience was amazing. Sebastian, the cruise director, and his staff were helpful and very informative. The excursions were well planned to keep us safe while providing the best options available on the day. We highly recommend this expedition!

17 February 2024
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Reply from Viva Expeditions

Yes, the dining onboard is fantastic isn't it! Thanks Martin, for you lovely feedback and for recommending this cruise!

Rated 5 out of 5 stars

Frequent communication and prompt reply…

Frequent communication and prompt reply to inquiries.

13 February 2024
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Reply from Viva Expeditions

Glad to hear you enjoyed your booking experience with us for your In the Wake of Scott & Shackleton expedition cruise. We hope to assist you again with future trips.
Thanks very much

Rated 5 out of 5 stars

Our itinerary was custom-made to fit…

Our itinerary was custom-made to fit our dates and the bucket list of South American experiences that we wanted to tick off - most especially; Iguazu Falls, Galapagos, and the Amazon Rainforest. The accommodations ranged from standard to superior but all of them were excellent in cleanliness and location. Our Viva agent was knowledgeable about the locations and advised us on many ideas for us to incorporate into our itinerary. She was open to our needs and wants, altering the itinerary many times until we were happy. We appreciated all the extra information both in the itinerary e.g. if you have time... and in the extra notes provided e.g. tips. We felt extremely safe and well cared for throughout the trip, particularly with the excellent pickup/drop-off services at the airports and hotels for all our excursions. The guides and drivers provided excellent quality of care including being timely, knowledgeable, caring, and friendly. Our flights were booked as soon as they were available from the airlines which kept the cost as low as possible especially as we were travelling our the Xmas period. Viva ensured that my husband's dietary needs as a celiac were catered for throughout our trip with excellent communication for all of our providers including the flights and cruise. The use of What's App for on-the-ground contact, communication, and service in each country was excellent and also added to our sense of care/safety so that we could relax and really embrace our journey.

21 December 2023
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Reply from Viva Expeditions

Thanks so much for your feedback Michelle. Glad you got to experience a good taste of South America and felt well looked after by our teams on the ground. We look forward to helping you plan you next adventures.

Rated 5 out of 5 stars

What an Amazing Adventure

I traveled to Antarctica with Viva aboard a chartered ship in November 2023 and had the most amazing time. Tara and Rachel are fantastic at their jobs and experts at planning, organizing and creating the absolute perfect adventure trip. We came into the trip not knowing much of anyone onboard and left feeling like friends with most of the other passengers. Not only was the ship exquisite but we were well informed of what to expect while onboard the ship and in our travels to Argentina too. If I book another expedition style trip to the polar regions and beyond I will certainly book through Viva.

1 December 2023
Unprompted review
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Reply from Viva Expeditions

We loved having you onboard with us in Antarctica and seeing all the amazing videos you took while you were there. Hopefully you can join us on another trip again soon!

Rated 5 out of 5 stars

Fantastic

Fantastic, memorable time in Antarctica, made into a once in lifetime experience because of the people I met on the voyage. The ship was beautiful and room super comfortable. The food was delicious and the staff friendly. The expedition leaders were excellent, knowledgeable, and fun. No notes! Thanks again for putting all of this together for us Tara and Rachel!

5 December 2023
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Reply from Viva Expeditions

We are very happy to have put together a once in a lifetime experience for you! We hope you can join us on another one in the future!

Rated 5 out of 5 stars

Viva is a fantastic company and Rach…

Viva is a fantastic company and Rach and Tara are the best. They made our trip to Antartica so much fun.

26 November 2023
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Reply from Viva Expeditions

Thanks so much for your review Mike, it was great to travel with you to Antarctica, one of our favourite places on the planet.

Rated 5 out of 5 stars

Special knowledge

Pia took time to understand what we were hoping for in our vacation then brought depth of knowledge of special opportunities in New Zealand for an amazing trip

30 January 2024
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Reply from Viva Expeditions

Glad to hear David, thanks very much

Rated 5 out of 5 stars

Knowledgeable guide on the City tour

Knowledgeable guide on the City tour. Transport to all other tours was seamless.

28 January 2024
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Reply from Viva Expeditions

Glad to hear you had a great experience in Buenos Aires, such a fun city! Thanks very much

Rated 5 out of 5 stars

Pia Knarston made it all happen

Pia Knarston made it all happen. Would highly recommended her expertise.,
Thank you Pia - I will come back to you!

29 January 2024
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Reply from Viva Expeditions

Thanks Francisca, Pia looks forward to assisting you with your next adventure!

Rated 5 out of 5 stars

10 Days Buenos Aires/Iguazu/Rio

10 Days Buenos Aires/Iguazu/Rio
We were extremely impressed right from the start of our experience when we were met from our cruise ship. Every single time given for a pick up or excursion was bang on. Our guides were excellent and well informed. It made our holiday very care free knowing we could rely on your company. We were never let down. We would recommend you to anyone. You even went the extra mile when my wife needed a Dr at Iguazu Falls. Everything was arranged for us and she was treated extremely well.
The hotels you use are very good and well located.
A great 10 days.

11 January 2024
Rated 5 out of 5 stars

The whole experience exceeded our expectations…

The whole experience exceeded our expectations.
Especially the personal tour of Buenos Aires .
The tour guide had a great knowledge of history etc and made this really interesting.
This was great from being picked up from the cruise ship, right through to the shuttle to the airport.
I will recommend this to other people.

11 January 2024
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Reply from Viva Expeditions

Wonderful thanks Kerry! We will pass on your feedback to your guide.
We hope to have you travel again with us in the future.
Kind regards,

Rated 5 out of 5 stars

Booking with Pia of Vivia Expeditions to travel to the Sub Antarctic Islands

Booking with Pia of Vivia Expeditions was the best thing. She is attentive, always responsive to questions and very helpful. I went to the Sub Antarctic islands with Ponant and the trip was absolutely amazing, far exceeding my expectations. Pia of Viva Expeditions was extremely capable in all regards in planning and booking this trip and very prompt when I had tricky questions :)

23 December 2023
Unprompted review
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Reply from Viva Expeditions

So great to hear your expectations were exceeded Catherine! Pia enjoyed planning your trip and looks forward to helping you with future adventures.
All the best,

Rated 5 out of 5 stars

Amazing Viva Expedition to Antarctica…

Went on a Viva Expedition to Antarctica and it was amazing. The Viva team takes such good care of you and ensures that your trip is perfect. I have always wanted to go to Antarctica and I could not have picked a better organization to that happen. It was truly a once-in-a-lifetime trip!

22 November 2023
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Reply from Viva Expeditions

Thanks so much for your review Jean, so pleased to have made this dream trip to Antarctica come true for you!

Rated 5 out of 5 stars

Trip of a lifetime

The highlights were undoubtedly a combination of untouched wilderness, unique wildlife, and breathtaking landscapes. Viva Expeditions have a wealth of knowledge and expertise when it comes to planning an expedition style holiday.

16 December 2023
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Reply from Viva Expeditions

Glad to hear you loved your Antarctica expedition. Thanks so much!

Rated 5 out of 5 stars

I'm fully satisfied with the overall…

I'm fully satisfied with the overall experience, from handling the booking to managing the voyage. Everything was well planned in detailed and managed professionally. I enjoyed the tour and including activities during the expedition. The guides and expedition team were specialized from their field, which provided a great platform for awareness and knowledge exchange, and managed the activities with great comfort and safety. The crew members did an amazing job working round the clock being invisible to the guest. Regarding the hotel staff and food, being a Vegetarian, I didn't feel any short of option or felt unserved any day. I'm fully happy with the experience, and would surely recommend to my friends and family members in the future!!

The only area of remark for consideration is the tipping: I know that it's a business practice in the North American region, but it's not in the other part of the world, people give tip and decide the amount with their own initiative, and not told by the service provider that they'll charge a fixed amount to your account, even if it's a small amount, I believe, this should be asked to the guest to decide on their own.

2 January 2024
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Reply from Viva Expeditions

Great to hear you enjoyed your Antarctica adventure and you were happy with plenty of vegetarian options onboard.
You are correct, the tipping is at your own discretion, so you receive a letter onboard with the suggested amount to tip, that is charged to your onboard account, and you are welcome to add to this amount, adjust the amount or remove it altogether if you prefer not to tip. Many of our guest come from non tipping cultures so the feedback had been they they like to know a guide of how much to tip, this this why an amount is given. I hope this makes sense.

Thanks very much for you feedback and we look for to planning future adventures for yourself and your family.
All the best

Rated 5 out of 5 stars

Friendly

Friendly, professional service, great support and an equally good deal.

26 December 2023
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Reply from Viva Expeditions

Thanks very much! Glad to hear you enjoyed your booking experience with Viva and your Best of Antarctica trip!

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