vitamingo.co.uk Reviews 

296
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery times, noting that parcels often arrive safely within just a couple of days of placing the initial request. People also deeply appreciate the very competitive prices and the wide selection of health items available through the convenient online store. However, some reviewers were not happy with order accuracy, mentioning specific repeated instances of missing items upon delivery. Consumers pointed out that receiving incomplete packages can occasionally prove quite disappointing, even though the overall shipping speed and service quality remain generally impressive.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally rapid... See more

Product

Consumers find product to be positive, highlighting great prices, competitive costs, and a wide selection of... See more

Order

Clients share satisfaction on order processes, highlighting rapid deliveries, competitive prices, and... See more

Service

Users describe positive interactions with service, highlighting great reliability, efficient ordering... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive costs and great value across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from Vitamingo, ordered Angel Dust pre- workout, great price 👍 placed my order on Sunday 27th Sept and it arrived safe and sound on Tuesday 29th Sept. Excellent service will be or... See more

Rated 5 out of 5 stars

Excellent company, the customer comes first. The customer service is brilliant and the range of items they stock is fabulous. Pricing and speedy shipping too. So much better than Amazon. Don’t hesitat... See more

Rated 5 out of 5 stars

I order all my ionic mineral drops here. The bottles tell me how many drops of each I need and I like to split the daily dose between my morning juice and afternoon smoothie. There is always a far off... See more

Rated 5 out of 5 stars

Order arrived extremely expeditiously on every occasion. They keep a particular brand of herbal tablet which helps a lot with leg cramps at night. Difficult to find in UK.


Company details

  1. Vitamin and Supplements Store

Written by the company

VitaminGo is a UK based business dedicated to optimizing the health and well-being of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(296)

83 reviews in the last 12 months

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Rated 2 out of 5 stars

One pack arrived instead of 2

One pack arrived instead of 2. Phoned to complain but only an ansaphone, rather than a human being. Emailed a complaint and eventually got an answer. While apparently the 2nd box has been sent, this should not have happened.

18 November 2025
Unprompted review
vitamingo.co.uk logo

Reply from vitamingo.co.uk

We’re sorry again for the mistake with your order. We are just humans and, although we work hard to avoid errors, they can still happen – especially when we have new team members in training. When they do, we pay for those mistakes and do our best to correct them as quickly as possible.

As soon as we received your email about the missing pack, we sent the second box out the very same day so you wouldn’t be left without what you ordered.

Rated 5 out of 5 stars

Very impressed…!

I ordered the product on Sunday evening and was amazed when it had arrived by Tuesday! First time using this site. Would recommend and will absolutely use again!

26 October 2025
Rated 5 out of 5 stars

Smooth transaction, good stock and quick delivery

Vitamingo had the US products I required at a reasonable price. My purchase was efficient and straightforward. Plus the delivery of my order was very quick, arriving earlier than expected.
All in all a great find and I'll have no hesitation in buying from Vitamingo again in future.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service. The product I paid for did not turn up and no one responds to emails or calls. Disgraceful.

I placed an order and paid for a product 9 days ago. I received an order acknowledgement saying it was being sent using a 24-hour tracked service by Royal Mail. The product has not turned up and there has been no further communication from the seller. I have emailed twice, filled out a form on their website and phoned 3 times (twice leaving voicemail messages as no one answers the phone) but have received no response. Presumably I will have to take this up with either Paypal or the credit card company I paid with and try to get my money refunded. It is apparently impossible to get anyone from this company to engage with me to sort this out. Things do go wrong sometimes but this complete lack of care for the customer trying to resolve the matter is disgraceful.

8 October 2025
Unprompted review
vitamingo.co.uk logo

Reply from vitamingo.co.uk

Dear Helen,

We would like to clarify the situation for accuracy.

You contacted us on the 16th of October about your order, and we replied the next day with the Royal Mail tracking link and proof of delivery, confirming that the parcel was delivered on the 10th of October and handed to a resident at your address.

After we sent you this information, we received no further reply from you. Since we had provided the proof of delivery and did not hear back, we reasonably assumed the matter was resolved on your side. If you had told us the parcel was still missing or that the proof of delivery was incorrect, we would have taken the next steps immediately — but without any response, we could not proceed further.

It is disappointing to see a 1-star review despite us responding and providing evidence, especially with no follow-up communication from your side.

We take customer service seriously and always resolve genuine issues, but we can only do so when the customer communicates with us.

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