Customer service follow up is prompt and efficient. Love the products but being from Canada and newly retired, struggling with the currency conversion and delivery cost. Regrettably, I may have to... See more
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The delivery was fine, but when I opened the box, the hair gel container was not sealed properly, and the unit leaked. Also, the shampoo I received was a problem because I couldn't get the pump t... See more
Company replied
Ingredients are great, but hair creme doesn't do much for style with my medium length slightly wavy hair. The leave in conditioner works better than the creme for styling but still not effective enou... See more
Company replied
It has been just about a year since I've started using Vitaman's hair products. In my opinion, it's the best! My hair has never looked or felt better. Dry scalp, gone. Their customer service is excel... See more
Company replied
Company details
Written by the company
Award-winning men's grooming products with natural and organic ingredients enriched with native Australian botanicals. High Quality, 100% money-back guarantee, fast US Shipping. No aluminum, toxins, baking soda or chemicals. Cruelty-free.
Contact info
United States
- info@vitaman.com
- vitaman.com
4.4
Excellent
190 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give Vitaman 5 stars for the…
I would give Vitaman 5 stars for the leave in conditioner. It not only added moisture to my hair but it feels thicker like when I was young.
11 June 2024
Reply from VITAMAN USA
Hey Michael, thank you so much for leaving us a review - we really appreciate it!
We also definitely agree; VITAMAN does deserve 5 stars :)
Jokes aside, we're super happy that your hair looks and feels better because of our Leave In Conditioner.
I love these products
I love these products. The quality of these products is what you will notice from the very beginning and the convenience of setting them up to be delivered when the time is right for you is an added bonus.
27 March 2024
Reply from VITAMAN USA
Hey Johnny, we love that you love us! And we definitely think the same way - once you try natural, organic products you see a difference immediately :)
Look forward to speaking again soon! - Dom
Great company with fantastic products
Great company with fantastic products! Absolutely love their products. They are so clean and work really well
25 March 2024
Reply from VITAMAN USA
Thank you so much for your review Nicholas - we at VITAMAN really appreciate it!
And we do agree that clean, natural and organic products are absolutely the best :)
Look forward to speaking again soon - Julia
Excellent customer service
VITAMAN’s customer service is excellent with a special recognition for Dom.
25 March 2024
Reply from VITAMAN USA
Hey Bob, thank you for leaving us your honest thoughts. We really appreciate it.
I did however reach out to you to let you know that the warehouse probably shipped the package before we were able to switch the address. I've also notified you that your product will be shipped to the correct order ASAP (as soon as I saw that it was delivered to your old address).
Perhaps the email was lost in your spam; but rest assured your product will be with you soon :)
Thank you!
Dom
The only men's hair products I…
The only men's hair products I consistently purchase. Smells good and keeps my hair and scalp looking great.
26 March 2024
Reply from VITAMAN USA
Hey Andrew! Very happy to hear from you and even happier to hear how pleased you are with our products :)
We're absolutely confident that your hair and scalp will stay looking good for a long, long time :)
Julia - VITAMAN
Reply from VITAMAN USA
Hi Jose, thank you for leaving us a review! We're absolutely delighted to hear that you love our service and our products :)
And it's always great to hear from you!
Dom
It takes weeks to months to get a routine down. Thus it takes months to get the ordering cycle correct. But even then you have to adjust ever now and then.
Love the products from Vitaman. At 70 years old, these skin and hair products are what I could not find anywhere else. And the attention to detail from all the people is a comfort. Even in this digital age I feel that one email or phone call will solve any problems!
23 February 2024
Reply from VITAMAN USA
Hey Michael, love hearing from you!
We're very happy to hear that you were able to nail your routine. And we're also very happy that we're able to help with that :)
Dom
4 days to responds to an issue that…
4 days to responds to an issue that needed immediate attention
23 February 2024
Reply from VITAMAN USA
Hi Joseph, thank you for leaving us a review. Unfortunately your email was sent during our closing time right before the weekend; however we did reach out to you and solved the issue immediately :)
For any other requests you may have you can always reach out to me directly at dom@vitaman.com
Thanks!
Dom
Longtime satisfied customer
I’ve been a customer for many years and have never used a Vitaman product that I didn’t like. I use your hair and skin products every day and night and have no intention of stopping. Thank you for your quality control and great customer service.
27 January 2024
Reply from VITAMAN USA
Hey Robert, thank you so much for leaving us such a wonderful review!
We at VITAMAN are very happy to hear that you're still enjoying our products and that you've enjoyed all of them!
As always, if there's anything we can ever help you with we're just an email away :)
Look forward to speaking again soon! - Dom
Best bang for your buck
Been using various Vitaman products for a few years now. Customer service is always top-notch. I’ve tried other less expensive brands to save money, but always find myself coming back. I don’t think the quality can be beat for the price.
26 January 2024
Reply from VITAMAN USA
Hey Daniele, thank you so much for leaving us a review! We really appreciate it :)
We're very happy to hear that we've been your go-to for a while now and we're sure that won't change any time soon!
And we truly appreciate your kind words about our customer service, as you know we always try to treat our VITAMEN and VITAGALS as family :)
Look forward to speaking again soon! - Dom
Great gift
I took advantage of the holiday sale and was able to receive nice full size products that came as a freebie with the $99 purchase I made. I purchased stuff that I know my husband already uses as a surprise. These are really good products that smell amaaaazing!!
26 November 2023
Reply from VITAMAN USA
Hey Ally, thank you so much for leaving us a review - we really appreciate it!
We're also very happy to hear you were able to take advantage of our Black Friday Sale and that your husband was able to get extra goodies.
And we couldn't agree more; the products smell awesome and they do the job perfectly!
Dom - VITAMAN USA
No Complaints!
I’ve ordered several products online from several companies during Black Friday/Cyber Monday this year, and Vitaman was the only one to deliver my purchase promptly.
The packaging for the products I ordered was above and beyond typical product packaging. I have no doubt that Vitaman’s skincare products will be exceptional.
If I had any criticism as to how my experience ordering from Vitman could have been enhanced, since the company is based in Australia, it would have been neat to receive the packages at my door by being hand-delivered by a kangaroo. (I’ve never been to Australia, but I imagine that’s how Aussies get all of their mail delivered.)
25 November 2023
Reply from VITAMAN USA
Hey Richard, thank you so much for leaving us a review - we really appreciate it! We're very happy to hear that you love our service and that the products arrived quickly.
And trust us, if we could have a kangaroo hand deliver the products, we would! :)
Dom - VITAMAN USA
Excellent products customer service and…
Excellent products customer service and communication
28 October 2023
Reply from VITAMAN USA
Hey Doug, thank you so much for leaving us a review - we really appreciate it! We're happy to hear that you love our products and we appreciate the kind words about our customer service :)
Dom - VITAMAN USA
Poor Support
This isn’t a rating against the actual product because I never received it. It is a rating based on support. Product was delivered to the wrong address (postal service issue) and can’t retrieve it. Technically not their concern, but still would like to understand my options. Got a slew of emails when I purchased the product, but trying to get ahold of a real person after the delivery issue has been useless. Calling the phone number on the website provides nothing more than a message that no one is available. Trying the chat, resulted in a generated message, with no follow-up. Emails to them are never returned. This is a rating based on their response to an issue of not receiving their product.
Note: I did receive second shipment as they promised. Vitaman didn’t have to do that. Their policy states they aren’t responsible for it being delivered to the wrong address. I appreciate the extra customer service attention. Thank you Vitaman.
4 November 2023
Unprompted review
Reply from VITAMAN USA
Hey Gary, thank you for leaving us your honest review!
I sincerely apologize about the delay in the reply - I have reached out to you privately to explain what happened and I have already arranged with the warehouse for your package to be re-shipped to you immediately.
You'll receive it in a couple of days.
Once again, sincere apologies and I'm confident you'll love the products and our service :)
Dom - VITAMAN USA
Gavin was great work with
Gavin was great work with. I explained my issue with my recent shipment and confusion on my part not needing as subscription or auto shipment for styling crème and he assisted with my return.
I have a number of VITAMAN products that I enjoy today and look forward to being happy customer in future.
26 September 2023
Reply from VITAMAN USA
Hey Don, thank you for leaving us a review - we really appreciate it!
We're very happy to hear that you had a great experience with Gavin and that we can proudly call you one of our VITAMEN! We're confident that won't change any time soon :)
Look forward to speaking again - Dom, VITAMAN USA
I asked not to send another conditioner…
I asked not to send another conditioner because I already have 2.
26 September 2023
Reply from VITAMAN USA
Hey Richard,
Thank you for reaching out!
I can see that your latest order was pushed back and that your subscription has been paused for the time being so you should be all set on Conditioners!
Dom - VITAMAN USA
This product is the greatest
This product is the greatest. It made my hair look better for a longer period of time and stopped scalp itch. The shipping time was great also.
24 September 2023
Reply from VITAMAN USA
Hey Don, thank you for leaving us such a great review! We really appreciate it :)
We're super happy to hear that your hair is feeling and looking better (as well as your scalp!)
And we always aim to ship within 48 hours so you can get your products ASAP!
Dom - VITAMAN USA
Great product & customer service.
Unbeatable product. Had a small hiccup where part of order was missing but was handled by customer service with ease.
23 September 2023
Reply from VITAMAN USA
Hey Logan, thank you so much for leaving us a review - really appreciate it!
We're happy to hear you love the product and that we were able to provide you the best service possible :)
Look forward to speaking again soon! - Dom, VITAMAN USA
Quality Products & Highly Responsive
I appreciate the commitment to natural ingredients, the high quality products, and Vitaman's responsiveness to questions.
27 August 2023
Reply from VITAMAN USA
Hey Jeff, thank you so much for leaving us a review - we really appreciate it!
We're really happy to hear you're happy with our products and our service :)
Look forward to speaking again soon! - Dom, VITAMAN USA
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