Trevor was incredibly polite and helpful from the moment our call started. I knew we were not going to be easy but he showed nothing but kindness and patience. When we came up against expected complic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness, helpfulness and clear communication of the lovely lady I spoke to was a breath of fresh air in today’s culture of getting people off the phone as quick as possible. She took the t... See more
Company replied
Kirsty is an absolute earth angel! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly, making sure I felt informed... See more
Company replied
Amy McCarton !!! Amy was absolutely fantastic throughout the whole process. She was friendly, patient, and explained everything clearly, making sure I understood all of my options without ever maki... See more
Company replied
Company details
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Struggled with the app to get my…
Struggled with the app to get my procedure code accepted so rung and Ben sorted it all in less than 5 mins
14 August 2026
Reply from Vitality
We're glad we could resolve the app issue quickly for you. We appreciate your feedback! - Lisa
Reply from Vitality
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service and found our team informative. We always strive to provide the best support.- Lisa
Very patient and helpful
Very patient and helpful. Answered all questions. One downside is the points do not appear to work with my apple phone using the app
31 July 2026
Reply from Vitality
We're so glad to hear that our team was patient and helpful, and that all your questions were answered. We're sorry to hear about the issue you're experiencing with the app on your Apple phone. We appreciate you bringing this to our attention.- Lisa
Very happy with the service from…
Very happy with the service from Vitality, easy to start my claim in their hub and follow up on the phone - I am now booked to see a consultant. Very pleasant operator and seamless experience - thank you for making something stressful feel a lot easier!
14 August 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're delighted to hear that starting your claim and following up on the phone was easy and that our operator made a stressful situation feel much simpler.- Lisa
Great engagement with Kay and Rebecca…
Great engagement with Kay and Rebecca when calling the Health Team for advice on next steps. Thank you.
13 August 2026
Excellent customer service
Friendly advisor who explained everything and got me up and running very quickly.
14 August 2026
It was a bit of a faf to start with but…
It was a bit of a faf to start with but it did get better in the end.
13 August 2026
Reply from Vitality
We appreciate your feedback and are glad things improved. - Lisa
Fast and friendly service
14 August 2026
Reply from Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be competent, knowledgeable, and helpful. We truly appreciate your kind words. - Lisa
I was dealt with promptly
I was dealt with promptly, efficiently and charmibgly by the two people to whom I spoke.
13 August 2026
Reply from Vitality
Thank you for sharing your positive experience! We're so pleased to hear that our team was prompt, efficient, and charming in assisting you. - Lisa
The call handler Eric was clear and…
The call handler Eric was clear and patient, explained everything thoroughly
13 August 2026
Unprompted review
Reply from Vitality
We're so pleased to hear that our colleague was clear and patient, and explained everything thoroughly for you. Thank you for sharing your positive experience! - Lisa
Very helpful and professional.
13 August 2026
Reply from Vitality
Thank you for your kind words. We are so pleased to hear that you found our team helpful and professional. We appreciate you sharing your positive feedback. - Lisa
Reply from Vitality
Thank you for your wonderful feedback! We are so pleased to hear that you found our service to be helpful, friendly, and efficient. We truly appreciate you sharing your positive experience. - Lisa
Reply from Vitality
Thank you for taking the time to feed this back! - Lisa
Reply from Vitality
Thank you for your wonderful feedback. We're delighted to hear that you received great service and that our help was speedy. We always strive to provide the best support. - Lisa
Call handler was very helpful and…
Call handler was very helpful and explained everything clearly
13 August 2026
Reply from Vitality
Thank you for sharing your positive experience with us. We're delighted to hear that our call handler was helpful and explained everything clearly.- Lisa
Eric was super helpful
Eric was super helpful, friendly and informative. He was flexible with calls and information. I have done this last year with another company and this was much better service!
13 August 2026
Unprompted review
Reply from Vitality
We're so pleased to hear that our team member was helpful, friendly, and informative. It's wonderful that you found our service to be much better than your previous experience.- Lisa
Dawood from the MSK team outstanding
Dawood from the MSK team couldn’t have been more helpful, sympathetically listened to my injury booked the to see the doctor and stayed on the phone just to help while I answered the questions of the clinic and carried on helping and explaining all the working of what was next and explaining if I need further help he’d be right there for me for guidance. Well done Dawood.
13 August 2026
Reply from Vitality
We're so pleased to hear our team provided such a helpful and sympathetic experience. It's wonderful to know we could assist you with your injury and explain the next steps clearly. Thank you for your kind words. - Lisa
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