I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more
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Review summary
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I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more
Absolutely over the moon with my purchase of rayban. Alot cheaper to buy from vistaexpert than in the UK. Kept informed of delivery. Would highly recommend
Fast delivery. Ordered a Wednesday evening and my sunglasses arrived on Friday from Italy - really impressed by the fast delivery. The sunglasses are original and in great condition. Would recommend V... See more
Company details
Written by the company
Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.
Contact info
Via Pozzillo Zona Ind. Ponteselice, 81100, CASERTA, Italy
- support@vistaexpert.it
- vistaexpert.it
3.9
Great
834 reviews
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their website states 5-7 working days…
Their website states 5-7 working days delivery. I ordered 2 sets of lenses on 01/08/24, 8 days later I got an email saying they weren’t in stock so I picked some different ones. On the 29/08/24 I am still waiting for them to be delivered. I was hoping to have them for a holiday on 01/09 but nearly a month later, it’s looking very unlikely.
29 August 2024
Unprompted review
Reply from Vistaexpert
Dear Chris,
We apologize for the inconvenience caused, we remind you that when you replaced the product with another item on 13/08/2024, you received an email from us on 14/08/2024 with the estimated delivery date for 28/08/2024 and fortunately we have shipped the order before this date, exactly on 21/08/2024, where you received the tracking number specifying that the estimated warranty time for abroad corresponded to 3-7 working days. So the post office only suffered a delay of 1 working day, delivering its order on 08/31/2024. Fortunately a day before your vacation. We remind you that we are always available and ready to solve any problem with all our customers.
Excellent price item package very well…
Excellent price item package very well prompt delivery thank you
26 August 2024
Unprompted review
They send all order to the UK via Royal…
They send all order to the UK via Royal Mail which ends up taking forever to receive your order! I still haven’t received my sunglasses yet. Won’t be using them again
16 August 2024
Unprompted review
Reply from Vistaexpert
Dear Customer,
Dear Customer,
We regret any delays that may have been presented by Royal Mail mail, normally orders to the UK, it takes 5-7 working days for delivery. And they always try to make their deliveries in the estimated time and in case there are delays, we usually contact them to be able to know the reasons for the delay and to be able to speed up the delivery, when the customer informs us of the delay or in case they do not know how to track the order. We would have liked to have been able to help you, and if you have not yet received your order, we kindly ask you to contact our customer support, so that we can improve your experience and resolve any delays with the mail if this is the case.
Extremely long communication
I paid an order on 10th of August 2024.
As at 19th of August I have no information about shipment or order number or possibiloty to have my money back.
I asked vistaexpert for a telephone number and didn’t get any answer, I asked them to call me, no reaction.
After leaving my review here I got my issue resolved.
I'm really disappointed with the length of our communication - it took 8 business days to resolve my issue.
10 August 2024
Unprompted review
Reply from Vistaexpert
Dear Maksim,
We apologize for the inconvenience when giving you an immediate response, we are always attentive to assist all our customers and respond as soon as possible. And indeed you wrote to us on Saturday 10/08 and unfortunately our offices do not work during the weekend, for this reason we have responded on Tuesday 13/08, trying to attend to your case, that due to a system error, the payment was generated but your order was not successful, and we presented delays in being able to verify the information. For this reason we apologize and confirm that your case has been resolved and your request has been in transit since yesterday 08/21. We hope that you will receive it as soon as possible. Thank you for your patience!
Great company kept me informed of…
Great company kept me informed of delivery genuine Oakley product cheapest I found online
18 August 2024
Unprompted review
It took them 10 days to pack the…
It took them 10 days to pack the sunglasses!
I paid on 5th August, today is 15th still don't have them!
I hoping they arrive before Christmas!
15 August 2024
Unprompted review
Reply from Vistaexpert
Dear Tatyana,
Your order, with an estimated delivery date of August 16th, was shipped on August 14th. The expected delivery time is 5-7 business days. Your shipment is currently in transit and is not delayed. We have responded to your email by providing you with the tracking link.
We remain at your complete disposal for any further information or assistance.
Best regards,
Vistaexpert Staff
Great product and great service
15 August 2024
Unprompted review
This company was very responsive to my…
This company was very responsive to my questions about the delivery. A few days before the sunglasses arrived I was concerned they would be delivered too late. They were late, by a few days, but once they were dispatched I could see how thy moved through Italy, Germany, Holland to here in UK. I suspect Vistaexpert have no control over when their suppliers will send the glasses.
The glasses, Ray-Ban Clubmaster Asian fil (3016F) are unavailable in UK and Ray-Ban's customer services were hopelessly unaware (they are based in the Far East.
So, it all worked out - but was nerve-wracking.
12 August 2024
Unprompted review
Simple ordering and quick service and…
Simple ordering and quick service and delivery, especially when taking into account they're not based in this country (UK).
29 July 2024
Unprompted review
I had an order they sent it without…
I had an order they sent it without original box, I have asked them as I have only received the case and the the customer representative keeps telling that they sent me the case, I did keep sharing that as that is yes but not the box and still person keeps sharing case is sent
As I dont speak Italian and did translate no same and shared by photos to explain again the same after hoop no respond at all so be carefull when you do order
they sent the case but not the original box
30 July 2024
Unprompted review
Reply from Vistaexpert
Dear customer,
we inform you again that the photos you sent of the box you expected unfortunately are not produced by our current supplier of the brand, because what you thought you were receiving was the product of the old supplier Marchon, and since 2020 you are no longer the supplier of the Chloé brand. We tried to provide this information to you, explaining that the current supplier is Kering Eyewear, and they do not produce the white box, and they are the ones who send us boxes/keepers of each model, so our job is to ship it to each customer as we receive, and also provide the original sheets that belong to each brand. We are sorry for the confusion but what you have received is what we have also received from the current supplier.
I am very happy with your service
I am very happy with your service, the delivery was very fast and the article was excellent👍👌 but what I liked the most was the ease of paying in three installments. I will buy again in your Web-site.
Best regards
Customer from Germany
22 July 2024
Unprompted review
I came across this gem of a company to…
I came across this gem of a company to order some authentic ray ban sunglasses lens. I looked everywhere from nyc to London and even the ray ban website - the quotes were coming at extortionate prices. But this company delivered much cheaper and its authentic. Now I have a good as new pair of polarised sunglasses.
22 July 2024
Unprompted review
Advertise The Total Cost
Good Service and the sunglasses were delivered on time. No complaints there, however bought from ebay cite and advert is misleading. States free delivery but that's not true. I live in UK and paid an extra £60 for delivery. If that is the case and there are additional charges, be upfront and state the TITAL cost in the advert posted. (Only found out when the sunglasses were delivered and enclosed was the delivery invoice)
17 April 2024
Unprompted review
Reply from Vistaexpert
Dear Gioia,
Thank you for your review. We confirm that we shipped your order for free. However, for orders over £135 placed from the UK, VAT is not charged at the time of purchase on eBay, and additional taxes are applied. This information is clearly indicated during the purchase process. Unfortunately, these additional costs are due to post-Brexit regulations and are beyond our control.
On our website, we always provide the total cost, including any additional taxes.
Thank you for your understanding,
Staff Vistaexpert
AVOID AT ALL COST
AVOID AT ALL COST
Glasses were not delivered and this was confirmed by Royal Mail yet they will not refund
17 July 2024
Unprompted review
Reply from Vistaexpert
Dear Andrew,
We contacted the courier, who confirmed the delivery and provided us with proof, including a photo of the delivery moment. The dispute opened through PayPal was closed in our favor, as we provided all the necessary evidence and did not receive any further responses from you.
We remain at your disposal for any further clarification.
Best regards,
Vistaexpert Staff
Very Happy!
U.K. order. Faster delivery than expected. Saved £100 vs rest of the other retailers selling the same product. Very happy!
13 July 2024
Unprompted review
Great service
Great service. Excellent. Parcel arrived in UK in good order
1 July 2024
Unprompted review
Glasses are perfect and they arrived…
Glasses are perfect and they arrived this morning which is great as they were an anniversary present off my husband and it's our 7th anniversary today.
2nd pair of Ray Ban I've ordered from you and both 100% perfect and I was kept informed with regular updates - thank you
8 July 2024
Unprompted review
Amazing service and authentic Prada…
Amazing service and authentic Prada glasses. . Thoroughly recommend and will be ordering again off the site.
28 June 2024
Unprompted review
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