Simple booking with appointments readily available. Reasonably priced and efficient, with friendly staff both on site for the MRI and online for the follow up appointment. Thanks!
Company replied
Location
Switch location1st Floor, Capital Tower, 91 Waterloo Road, SE1 8RT London, London, GB
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See what reviewers are saying
I feel I need to do this review in 2 parts. The actual experience of booking, arriving and having the MRI was great. All went to plan and I was seen on time. The results came through within a... See more
Company replied
It's annoying to have to sit in front of your original video constantly starting how you put do much importance on being on time when your appointment is forty mins late.
Company replied
Excellent service. Everything that I dealt with were kind and hospitable as well as professional. I had a full health check and I would certainly do this again in a few years. Easy to book and exce... See more
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Company details
About Vista Health - Waterloo
Written by the company
Vista Health is a leading UK healthcare provider, specialising in affordable diagnostic services including MRI, Full Body MRI, Endoscopy, Echocardiogram (Heart scan) and Ultrasound for the private healthcare market. We work with all major insurers and clinicians and offer immediate access to diagnostic services, expert diagnosis and professional reports from fully qualified radiologists.
You can click here to book your own appointment online easily and securely for MRI, Ultrasound and Echocardiogram scans.Vista Health: Accessible, Affordable, Assuring
Written by the company
- Our mission is to make healthcare more accessible, affordable and assuring for patients.
- As a leading provider of private diagnostic services across the UK, we offer fast access to our own Vista Health clinics and are committed to delivering the highest standards of patient care.
Fast access to private diagnostic scans
Appointments are available in as little as 24 hours, with reports returned within 3 working days.
We offer private diagnostic services at locations convenient to you. All our clinics have the latest equipment and provide you with a variety of health services from MRI and Ultrasound scans, to Echocardiogram and Endoscopies. We welcome patients 7 days a week and you can even book a same-day appointment.
Contact info
1st Floor, Capital Tower, 91 Waterloo Road, SE1 8RT, London, London, United Kingdom
- 0371 7051 447
4.4
Excellent
30 reviews
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This company invites their customers to review, whether positive or negative
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Don't expect to be seen on time
It's annoying to have to sit in front of your original video constantly starting how you put do much importance on being on time when your appointment is forty mins late.
28 July 2026
Reply from Vista Health - Waterloo
Dear Ed,
Thank you for your review and for sharing your feedback. We’re sorry for the delay to your appointment. We work hard to keep appointments running to schedule, although unfortunately delays can sometimes occur. We do hope that the rest of your experience lived up to your expectations. Thank you again for taking the time to share your feedback.
Best wishes,
Vista Health
MRI scan
The radiologists were very helpful to me as I was in a lot of pain at the time and also rather nervous about having to stay still in the tunnel.
My consultant felt that the radiological report, although clear, under-represented the severity of the findings from the scan.
1 August 2026
Reply from Vista Health - Waterloo
Dear Philip,
Thank you for your review and for sharing your experience. We’re pleased to hear that our radiology team were helpful and supportive.
We’re sorry to hear that your consultant felt the report did not fully reflect the severity of the findings. Your consultant can contact us directly if they require any further information or clarification.
Thank you again for taking the time to share your feedback.
Best wishes,
Vista Health
The staff were professional and…
The staff were professional and supportive. They made me feel comfortable and treated with respect. I was attended to on time.
31 July 2026
Reply from Vista Health - Waterloo
Dear Laureen,
Thank you for your 5-star review. We’re pleased to hear that our staff were professional and supportive, and that you felt comfortable and treated with respect throughout your visit. It’s also great to hear that you were seen on time.
We really appreciate you taking the time to share your experience.
Best wishes,
Vista Health
Reasonably priced, quick and efficient
Simple booking with appointments readily available. Reasonably priced and efficient, with friendly staff both on site for the MRI and online for the follow up appointment. Thanks!
20 July 2026
Reply from Vista Health - Waterloo
Dear Ann,
Thank you for your review. We’re delighted to hear that you found the booking process simple, with appointments readily available, and that you were happy with the price and efficiency of the service. It’s also great to know that you found our teams friendly both at the appointment and during your follow-up consultation.
Best wishes,
Vista Health
Smooth experience
Very smooth process. Good location for central London (next to Waterloo Station).
28 July 2026
Reply from Vista Health - Waterloo
Hi,
Thank you for your 5-star review. We’re delighted to hear that you found the process smooth and our Waterloo location convenient for central London. We really appreciate you taking the time to share your experience.
Best wishes,
Vista Health
It was so easy!
20 July 2026
Reply from Vista Health - Waterloo
Dea Jonathan,
Thanks for your review. We're delighted to hear that your experience was easy and straightforward.
Best wishes,
Vista Health
Very prompt service
Very prompt service , seen within a week. Results issued in a few days , kind and professional staff.
23 July 2026
Reply from Vista Health - Waterloo
Hi,
Thank you for your 5-star review! We're delighted to hear that you experienced prompt service and quick results. It's wonderful to know our staff was kind and professional.
Best wishes,
Vista Health
Efficient as always help put you as…
Efficient as always help put you as ease if having a MRI in enclosed tube
23 July 2026
Reply from Vista Health - Waterloo
Dear Alastair,
Thank you for your 5-star review. We're delighted to hear that you found our service efficient and that we were able to make you feel at ease during your MRI.
Best wishes,
Vista Health
Reply from Vista Health - Waterloo
Hi,
We really appreciate you sharing your feedback. It's great to know you had such a positive experience with us.
Best wishes,
Vista Health
Review in 2 parts to reflect my experience
I feel I need to do this review in 2 parts.
The actual experience of booking, arriving and having the MRI was great. All went to plan and I was seen on time. The results came through within a couple of days. So great service!
However, it took me 3 days and countless calls to pay for my excess as instructed by my health provider.
Not what I expected and quite frustrating. I was surprised at how difficult it was to make a payment and give them money - I would have given 5 stars otherwise.
27 July 2026
Reply from Vista Health - Waterloo
Dear Rita,
Thank you for sharing your feedback. We’re pleased to hear that your scan experience, from booking through to receiving your results, was smooth and that you received great service from our team.
We’re sorry to hear that you experienced difficulties when trying to make your excess payment. We appreciate you bringing this to our attention so we can look into improving this process.
Thank you again for your feedback and for choosing Vista Health.
Best wishes,
Vista Health
Reply from Vista Health - Waterloo
Dear Ana,
Thanks for your 5-star review. We're delighted to know you had a positive experience with us.
Best wishes,
Vista Health
Very disappointing experience with…
Very disappointing experience with Vista Health.
Before booking my MRI, I specifically asked whether the scan would be reported by a practising Consultant Neuroradiologist rather than a general radiologist with an interest in neuroradiology. I received written confirmation that it would be reported by a Consultant Neuroradiologist, and this assurance was an important factor in my decision to proceed.
After receiving the report, I raised concerns about the reporter’s specialist status and requested an independent specialist review. Instead of properly addressing the assurance I had been given, Vista Health repeatedly referred me back to the original report and advised me to discuss it with a medical professional.
In my view, the complaint was not handled transparently or satisfactorily. When patients are paying privately for medical imaging, they should receive clear and accurate information about the qualifications and specialist expertise of the clinician reporting their scan.
Based on my experience, I would not use Vista Health again and would advise others to obtain written confirmation of the reporting clinician’s exact specialist qualifications before booking.
20 July 2026
Unprompted review
Reply from Vista Health - Waterloo
Dear Antoan,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We understand your concerns, and we can confirm that this is currently being handled by our Complaints Team, who are reviewing the matter and working to address the points you have raised.
We hope this can be resolved for you as soon as possible, and we appreciate your patience.
Best wishes,
Vista Health
Reply from Vista Health - Waterloo
Dear Kim,
Thank you for your 5-star review. We're delighted to hear that everything went smoothly during your visit.
Best wishes,
Vista Health
Brilliant from Start to finish
It was a super easy process from booking to the scan.
I was in an out within 30 mins and results came the next morning
Superb!
16 July 2026
Reply from Vista Health - Waterloo
Dear Peter,
We really appreciate you sharing your feedback. It's great to know you had such a positive experience with us.
Best wishes,
Vista Health
Excellent service
Excellent service. Everything that I dealt with were kind and hospitable as well as professional. I had a full health check and I would certainly do this again in a few years. Easy to book and excellent communication
14 July 2026
Reply from Vista Health - Waterloo
Dear Joanna,
We’re so grateful you took the time to leave a review. It’s always lovely to hear when our service makes a difference.
Best wishes,
Vista Health
Phoned at 9am to arrange for an MRi…
Phoned at 9am to arrange for an MRi scan and 4hours later I was lucky enough to of had one
I was so impressed with the whole setup I can’t thank you enough
Many thanks Andrew
30 June 2026
Reply from Vista Health - Waterloo
Dear Andrew,
We're so pleased to hear about your positive experience and that we could arrange your scan so quickly. Thank you for sharing your experience.
Best wishes,
Vista Health
Impressed with Service
Very efficient. I had an appointment within a few days. The NHS waiting time was 2 months. They offered a free consultation with a GP before the scan. Staff were very clear and professional. Easy to contact.
1 July 2026
Reply from Vista Health - Waterloo
Dear Marysia,
Thanks for your review. We're pleased to hear about your positive experience with us. It's wonderful that we could provide such efficient service and that our staff were clear and professional.
Best wishes,
Vista Health
Reply from Vista Health - Waterloo
Dear Mrs Smeeth,
Thank you for your 5-star review. We're delighted to hear that you consistently find our team to be polite and professional.
Best wishes,
Vista Health
Seamless service from booking to reports
29 June 2026
Unprompted review
Reply from Vista Health - Waterloo
Hi,
Thank you for your review. We're so pleased to hear that you had a positive visit and your experience was seamless.
Best wishes,
Vista Health
Extremely efficient process...
Extremely efficient process from making the booking, handling on the day and then receiving the results.
15 June 2026
Reply from Vista Health - Waterloo
Dear Johnny,
Thank you for your wonderful feedback. We're so pleased to hear you had such a positive experience with us, from booking to receiving your results.
Best wishes,
Vista Health
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