Vision Direct IE Reviews 23,799

Reply from Vision Direct IE

Apr 1, 2026

Hello,

We are truly and deeply sorry to hear about your recent delivery experience. Reading your feedback is genuinely disheartening, especially knowing that your order was not handled with the level of care and respect that you rightfully deserve.

We completely understand how upsetting it must have been to find your package carelessly left near your gate. This is certainly not the experience we want for you, and it falls far below the standards we promise to uphold. Please know that your trust means a great deal to us, and moments like this are taken very seriously.

We want to reassure you that your feedback has been noted with the utmost importance, and we will be raising this concern with our delivery partner, UPS, to help ensure that this type of handling is addressed and prevented moving forward. Every order you place with us should arrive safely and be treated with proper care from dispatch to delivery.

If there is anything further we can do to make this right for you, we warmly encourage you to reach out to our Customer Service team via call or chat. Our team is always ready to assist you in real time and ensure that your concerns are handled with the urgency and care you deserve.

Thank you once again for bringing this to our attention. We are here for you, and we remain dedicated to providing you with a much better experience moving forward.

Kind Regards,
Vision Direct

Reply from Vision Direct IE

Apr 1, 2026

Hi Paul,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your order was not received and for the frustration this has caused. We completely understand how important it is to receive your lenses on time, and we recognize how disappointing it must have been not to have a re-delivery option available. This is certainly not the experience we want our customers to have.

We sincerely apologize for the inconvenience caused by the delivery issue and for how this situation was handled. We understand your concern regarding the delivery attempt and your preference for an alternative courier, and we regret that this experience has impacted your trust in our service.

Upon review, your order was reported as not received, and a refund was processed on 28/03/2026. Please allow 3 to 5 business days for the refunded amount to be credited back to your original payment method, depending on your bank’s processing time. We understand that while a refund resolves the financial aspect, it does not immediately address your need for the lenses, and we are truly sorry for this inconvenience.

Regarding your request for further clarification, we have forwarded your feedback and request for a written explanation to our senior team for review. We also want to be transparent that due to current system limitations, we are unable to process direct replacements, which is why a refund was offered as the resolution.

Your feedback about the delivery experience has been noted and will be shared with the relevant teams as we continuously review our courier partnerships and processes.

If you would like assistance placing a new order or exploring available delivery options, our customer support team will be happy to assist you via chat or phone.

Thank you again for bringing this to our attention. We truly value your feedback and remain committed to providing you with a better experience moving forward.

Best wishes,
Vision Direct

Reply from Vision Direct IE

Mar 31, 2026

Hi Caroline,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that one of your contact lenses arrived with a tear. We completely understand how frustrating and inconvenient this must be, especially when you rely on your lenses for daily use. This is certainly not the standard of quality or service we want our customers to experience.

We sincerely apologize for the issue with your order and the concern it has caused. We want to ensure we properly review your concern and provide the most appropriate resolution. To help us do this, we kindly ask that you reach out to our customer support team directly so we can review the details of your order and advise on the best way forward.

You may contact us via email, live chat on our website, or by phone for real-time assistance. Our dedicated team will be happy to review your case in detail and assist you promptly. We appreciate your patience and understanding as we work to resolve this matter and ensure a better experience for you in the future.

Thank you again for bringing this to our attention.

Best wishes,
Vision Direct

Reply from Vision Direct IE

Updated Mar 31, 2026

Hello Elaine,

Thank you for reaching out to us, and I would like to sincerely apologize for the concern and inconvenience caused by the delay in the delivery of your order placed on 15 March.

I completely understand how frustrating it must feel to be waiting beyond the expected timeframe without having received your parcel, and I am truly sorry for the uncertainty this has caused you. Please know that your experience matters deeply to us, and we truly regret any worry this situation may have brought.

After reviewing your shipment, I can confirm that your order is currently with UPS. The latest update as of today, 31 March, shows that your parcel is in the warehouse and is expected to be out for delivery very soon. This indicates that your order is in the final stages of the delivery process and is actively moving toward completion.

We kindly ask that you continue to monitor the UPS tracking link for the most up to date delivery movements, as UPS will provide the most accurate real time updates once the parcel is dispatched for delivery.

As a gesture of apology for the inconvenience caused, we have also sent you an email containing a discount code that you may use on your next order.

Should you require any further assistance or if you would like real time support regarding your shipment, please do not hesitate to contact our Customer Service team via phone or live chat. They will be more than happy to assist you promptly and ensure you receive the support you need.

Once again, please accept our deepest apologies for the delay and any inconvenience caused. We truly value you as a customer and remain committed to ensuring your order reaches you safely and as soon as possible.

Kind Regards,
Vision Direct

Reply from Vision Direct IE

Published Mar 28, 2026

Dear Mike,

Thank you from the bottom of our hearts for being such a treasured member of the Vision Direct family. Your loyalty and trust mean everything to us, and we are truly grateful that you chose us.

We would like to sincerely apologize for any worry or inconvenience caused regarding your recent order. We are pleased to inform you that your order was delivered on 27/03/2026. If, however, it has not yet reached your hands, we kindly suggest checking your SafePlace, mailbox, or with a neighbor who may have received it on your behalf.

Please rest assured that your satisfaction is our highest priority. We are wholeheartedly committed to ensuring that your experience with Vision Direct is seamless, joyful, and worthy of the trust you place in us.

For the quickest assistance and real-time updates, we warmly invite you to contact our Customer Service team via call or chat. Our dedicated team will be delighted to help you immediately and provide any guidance you need.

Thank you once again for your continued loyalty and patience. We are truly honored to serve you and look forward to delighting you with every order.

With heartfelt regards,
Vision Direct Customer Team